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TROUBLESHOOTING GUIDE

9

Problem

Possible Cause

Solution

Does not work out of the box

Unit must be traveling at least  

3 mph (5 km/h) before motor will engage

Loose connection(s)

Kick to start to at least 3 mph (5 km/h) while pressing down on 

the thumb throttle to engage motor. 

Check for loose connections/wires underneath the deck plate.

No longer works

Loose connection(s)

No lights on charger 

Undercharged battery

Battery will not hold a charge

Check for loose connections/wires underneath the deck plate.

Check power to wall outlet and/or try a different outlet.

Check lights on charger:

Plugged into wall - Green

Plugged into wall & unit - Red (charging)

Plugged into wall & unit - Green (charging complete)

No lights/Blinking lights - Replace Charger

With no weight on the unit, lift up back end; manually (and 

carefully) spin rear wheel and press down on the thumb throttle 

to engage the motor. If motor engages - replace battery.  

Short run time/runs slow

Rider’s weight

Riding conditions

Battery not fully charged

Old/damaged battery

Do not exceed 120 lb (54 kg) maximum weight limit.

Use only on flat, dry surfaces.  Avoid inclines and areas with  

heavy debris. 

 

Charge unit for a full 12 hours.

Replace battery.  

Charge battery at least once a month when not in use.

Do not store unit in freezing or below freezing temperatures. 

Freezing will permanently damage the battery and greatly reduce 

ride time.

Refer to page 4 for charging information.

Runs intermittently

Loose connection(s)

Check the wires around the throttle and connectors underneath 

the deck plate.

Replace throttle.

I don’t see Razor Sonic Glow in my 

Bluetooth

® 

device settings

Try restarting Razor Sonic Glow

  

electric scooter, by turning it OFF 

and ON.

Try refreshing your handheld Bluetooth

®

 device’s settings.

Make sure your Bluetooth

®

 is active or select pair new device.

I don’t hear my music

Make sure Razor Sonic Glow

  

electric scooter power switch is ON.

Make sure the volume is up.

I’ve lost my connection to Razor 

Sonic Glow electric scooter

Move your handheld device closer to the scooter.

Charge your scooter.

For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,  

visit our website at www.razor.com or call toll free +1 866-467-2967 to speak to a live Customer Service Representative.

*Unit(s) should be turned 

OFF

 and fully charged prior to doing any troubleshooting.

NOTE:

 All troubleshooting steps should be performed by an adult only.

Summary of Contents for Sonic Glow

Page 1: ...appearance of actual product Specifications subject to change without notice Please have your product along with the 19 character product I D code with you before contacting Razor for warranty assistance and or replacement parts Product I D Code _____________ ____________ ____________ NOTE The unit must be traveling at least 3 mph 5 km h before motor will engage Kick to start to at least 3 mph 5 k...

Page 2: ......

Page 3: ...g only the manufacturer s authorized replacement parts and should not be modified from the manufacturer s original design and configuration ACCEPTABLE RIDING PRACTICES AND CONDITIONS Always check and obey any local laws or regulations which may affect the locations where the electric scooter may be used Keep safely away from cars and motor vehicle traffic at all times Only use where allowed and wi...

Page 4: ...ce Additional Customer Service contact information is listed at the back of this manual 2 USING THE CHARGER The charger supplied with the electric scooter should be regularly examined for damage to the cord plug enclosure and other parts In the event of such damage the scooter must not be charged until the charger has been repaired or replaced Use only with the recommended charger Use caution when...

Page 5: ...e contents from box Remove the separators that protect the components from damage during shipping Inspect the contents of the box for scratches in the paint dents or kinked cables that may have occurred during shipping Because the scooter was 95 percent assembled and packed at the factory there should not be any problems even if the box has a few scars or dents MAKE SURE POWER SWITCH IS TURNED OFF...

Page 6: ...d OFF when product is not in use If the power switch is left on for an extended period of time the battery may reach a stage at which it will no longer hold a charge To ensure long battery life never store the product in freezing or below freezing temperatures Freezing will permanently damage the battery Run time Up to 55 minutes of continuous ride time Run time may vary depending on riding condit...

Page 7: ...REFOOTED OR IN SANDALS Laws and Regulations Always check and obey any local laws or regulations Insurance Do not assume that your existing insurance policies necessarily provide coverage for product use Check with your insurance company for information regarding insurance Storage Prolonged exposure to uv rays rain and the elements may damage the enclosure materials store indoors when not in use St...

Page 8: ...n your mobile device while riding Only change your device s music settings when stationary 1 Turn Razor Sonic Glow electric scooter power switch ON 4 Play your music 2 Activate Bluetooth in your handheld device s settings 3 Find Razor Sonic Glow in your handheld device s list and select ...

Page 9: ...included Note Front wheel hardware sequence Turn power switch OFF before beginning repair or maintenance Read the instructions Remove charger plug Turn the power switch OFF Secure the unit under repair Exercise caution around exposed parts Contact Razor customer service if unsure about any repair or maintenance 9 1 9 1 9 2 9 2 9 3 9 3 1 Using a Phillips screwdriver remove the six 6 screws and remo...

Page 10: ...tery in a fire The battery may explode or leak Do not dispose of a lead acid battery in your regular household trash The incineration land filling or mixing of sealed lead acid batteries with household trash is prohibited by law in most areas Return exhausted battery to a federal or state approved lead acid battery recycler or a local seller of automotive batteries If you live in Florida or Minnes...

Page 11: ...ith heavy debris Charge unit for a full 12 hours Replace battery Charge battery at least once a month when not in use Do not store unit in freezing or below freezing temperatures Freezing will permanently damage the battery and greatly reduce ride time Refer to page 4 for charging information Runs intermittently Loose connection s Check the wires around the throttle and connectors underneath the d...

Page 12: ...this manual 10 Keep your scooter running for years with genuine Razor parts Visit our website or e mail us for more information on spare part availability Specifications subject to change without notice 1 Handlebar Grips Left Right 2 Handlebar Stem 2 1 Throttle 2 2 Speaker Cover 2 3 Speaker 2 4 T Bar Front Cover 2 5 T Bar Lights 2 6 Bluetooth Module 2 7 T Bar Rear Cover 3 Headset Upper Lower 4 Fro...

Page 13: ...ANCE YOUR INSURANCE POLICIES MAY NOT PROVIDE COVERAGE FOR ACCIDENTS INVOLVING THE USE OF THIS SCOOTER ELECTRIC RIDE ON PRODUCT TO DETERMINE IF COVERAGE IS PROVIDED YOU SHOULD CONTACT YOUR INSURANCE COMPANY OR AGENT ...

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Page 16: ...rtation modified in any way rented The manufacturer is not liable for incidental or consequential loss or damage due directly or indirectly to the use of this product Razor does not offer an extended warranty If you have purchased an extended warranty it must be honored by the store at which it was purchased For your records save your original sales receipt with this manual and write the serial nu...

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