Need Help?
Visit our website for replacement parts, product support, a list of authorized service centers in the US and customer service contact information
at
www.razor.com
. Please have the product I.D. code (located on the white label of your product) available for better assistance. Additional Customer
Service contact information is listed at the back of this manual.
12
TROUBLESHOOTING
Problem
Possible Cause
Solution
Does not work out of the box
Loose connection(s)
Battery not fully charged
Check for loose connections/wires
Charge product for a full 12 hours
No longer works
Loose connections
Charger not working
Battery will not hold a charge
Check for loose connections/wires
Check power to wall outlet and/or try a different outlet
Check lights on charger:
Plugged into wall = Green
Plugged into wall & product (Charging) = Red
Charging Complete = Green
No lights - Replace Charger
With no weight on the product, lift up back end and apply the
throttle. If motor engages - Replace Battery
If motor does not engage, but makes a clicking sound - Replace
Battery
If motor does not engage, no clicking sound - Replace Control
Module
Short ride time/Runs slow
Rider’s weight
Low tire pressure
Riding conditions
Battery not fully charged
Old/damaged battery
Improper battery maintenance
Do not exceed
110 lb (50 kg)
maximum weight limit
Check tires for correct PSI
Use only on flat, dry surfaces. Avoid inclines and areas with heavy
debris
Charge product for a full 6 hours
With no weight on the product, lift up back end and apply the
throttle. If motor engages - Replace Battery
Charge battery at least once a month when not in use
Do not store product in freezing or below freezing temperatures.
Freezing will permanently damage the battery and greatly reduce
ride time
Refer to Page 7 Charging the Battery
Runs intermittently
Loose connection(s)
Check the wires around the throttle and for other possible loose
connections
Contact your local Razor authorized service center for diagnosis
and repair
Replace - Throttle
For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,
visit our website at www.razor.com or call toll free +1 866 467 2967 to speak to a live Customer Service Representative.
*Product(s) should be turned
OFF
and fully charged prior to doing any Troubleshooting.
NOTE:
All troubleshooting steps should be performed by an adult only.
