MAINTENANCE
If stored outdoors, always keep the machine
covered to protect it from rain. Tarps are available at any local hardware
store, but even a large trash bag will work. Do not leave the machine
outside during storms. High winds can blow the machine over and
damage the wheels and/or motor shafts. This is not normal use, and is
therefore not covered by warranty. The wheels can be cleaned with
solvent cleaners such as MEK, acetone, or lacquer thinner along with
sandpaper.
WARRANTY
If your machine doesn't perform like you expect, please
contact Spinball and we will attempt to diagnose the problem for you. If a
part fails during the warranty period and you feel confident you can install
it yourself, we will send the replacement part for free. If something goes
wrong during the first 30 days you have the machine, you can also
choose to exchange it for a new one. After 30 days, if you need to return
the machine for repairs, you will have to pay for return shipping. We will
repair the machine and return the machine back to you at our expense.
All components of your machine are covered for non-commercial use for
five years from the date of purchase, but wheels are wear items which
are prorated like car tires. For example, if a wheel only lasts 3 years, or
60% of its rated life, you will receive 40% off the price of a new one. The
warranty does not cover cosmetic issues, normal wear, or misuse of the
product. For commercial use, the warranty period is one year. Warranties
are not transferable.
We don't want anyone to be unhappy with their purchase, so products
may be returned at your expense for any reason within 30 days for a full
refund minus a 15% restocking fee. This fee is the lowest in the industry
and covers both our outgoing shipping costs and minor cosmetic damage
to the machine. Refunds will be reduced to cover any non-cosmetic
damage.
THANK YOU!
Thanks for buying from Rawlings and Spinball Sports. We hope you will
enjoy your new pitching machine for many years to come. If you have
any questions or comments please email us at [email protected]
or call us at 618-244-4587. And thanks again!
