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FAQ
Q: Why can’t my device read the USB drive when it’s plugged in?
A: You must install the “iPlugmate” app on your device first before using the
USB drive.
Q: Can I use the iPlugmate drive with my iPhone 4/4s?
A: You can use it with your iPhone 4/4s if you use a lightning adapter and also if
you update your iOS to version 7.1 or above.
Q: Can I use the iPlugmate drive disk space for installing apps?
A: The USB drive is for transferring files only. You cannot install apps with it.
Warranty
RAVPower products are covered by an18 month limited warranty from the date of
its original purchase. If any problems occur, please contact our support team.
We can only provide after sales service for products that are sold by RAVPower or
RAVPower authorized retailers and distributors. If you have purchased your unit
from a different place, please contact your seller for return and warranty issues.
Support
For technical support and customer service, please contact us by email at
[email protected].
Or call us on: 1-888-456-8468 ext: 4 (10:00 -17:30 PST, Monday-Friday) US ONLY.
For more information, please visit our website:www.ravpower.com.
