13
Return Authorization Policy
1. Customer
agrees
to ship the product covered by the Return Authorization (R/A)
number within thirty (30) days of receipt of the R/A number. Customer understands
that failure to ship the product within thirty (30) days will result in the forfeiture of the
R/A. RAVE Sports, Inc. (RAVE) will not accept any product that fails to ship within the
thirty day time period and the customer will be responsible for all expenses related to
shipping and return of rejected product.
2. Customer
agrees
that RAVE, at its own discretion, will determine whether the
product being returned under the R/A Policy is covered by RAVE’s Limited Warranty.
3. RAVE agrees to notify or provide, within a reasonable time period , the customer
with:
a. The acceptance or rejection by RAVE of the warranty claim with regard to the
product returned.
b. For products outside of the Limited Warranty, a price quote for the repairs
required to return the product to a usable state including a cleaning charge for
excessively dirty products. The customer agrees that rejection of the price
quote or failure to approve the price quote in accordance with Section 3(c)
below will result in the immediate return of the product, in the condition it was
received by RAVE, FOB shipping location to the address provided by the
customer. Customer further authorizes RAVE to charge the customer’s credit
card for the costs of shipping and handling associated with the return of the
product, and the customer agrees to accept such charges.
c. If RAVE does not receive an approval from the customer within 45 days of first
attempt, the product will be returned to the customer at the customer’s
expense. Customer authorizes RAVE to charge the customer’s credit card for
the costs of shipping and handling associated with the return of the product,
and the customer agrees to accept such charges.
4. Upon customer approval, RAVE will complete all necessary repairs. If while
repairing the product additional damage is discovered and the cost of the repair is
less then 10% of the original quote or $25.00, RAVE will proceed with the repair.
The customer agrees to accept these additional charges. If the additional cost
exceeds 10% or $25.00, RAVE will contact the customer for approval.
5. Once all repairs are complete, the customer authorizes RAVE to charge the
customer’s credit card for the costs of the repairs, and all shipping and handling
associated with the return of the product, and the customer agrees to accept such
charges.
6. RAVE will ship the product to the address provided FOB shipping location.
