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Part 7 Common problems and solutions
The battery cannot be charged, the display shows an
abnormal battery power.
Use a multimeter to check if the battery still have
voltage.
Check if the charger indicator is normal. (Red light
means charging, green light means fully charged)
The battery case is damaged, stop using the battery and
contact us.
The brakes make abnormal noise.
Adjust the brake pads or brake discs, as we noted in the
picture above.
The rear wheel motor makes abnormal noise.
Lift the rear wheel off the ground and press the throttle
to see if the rear works. Then contact us with a video
for further solutions.
The derailleur is pressed or the chain falls.
Try to strengthen or adjust the derailleur (refer to the
relevant part in above)
The ebike comes without keys.
The keys are hung on the wires in front of handle bar ,
Check the wires in front of the handlebar and see if it
falls into the box.
