Troubleshooting
Problem
Possible Cause & Solutions
No dial tone when the
button is pushed:
• Check to make sure the phone line is connected to
SmartPhone board.
• Verify dial tone and voltage on phone line going into unit.
Audio is low from the
speaker:
• Speaker control needs to be adjusted. Go to “Speaker
Adjustment” on page 6.
• Make sure the speaker holes are not blocked.
Audio is distorted from the
speaker:
• Speaker control needs to be adjusted. Go to “Speaker
Adjustment” on page 6.
• Make sure there are no items touching the speaker inside the tower.
When the called party
hangs up, strobe
continues to flash:
• Phone company or phone system is not providing a disconnect
signal. Contact the appropriate party to make sure the
disconnect signal is provided.
When the called party
hangs up, busy signal is
heard through speaker:
• Phone company or phone system is not providing a disconnect
signal.
• Operator needs to press *, # to disconnect the call.
• Disconnect time on phone needs to be lowered (see page 5).
Tower appears non-
functional. Strobe does
not flash and no audio is
heard from the speaker
when button is pushed:
• Check to make sure the phone line is connected from the
communication source.
• Check electrical connections and 120v supply to transformer.
• Push button may be non-functional.
LED above push button
comes on and goes off
immediately:
• No dial tone or operating voltage from communication source.
• Remove line from SmartPhone and connect to analog phone.
Verify 2-way calling.
Page 8
