Rath 2100-PPL, Installation & Operation Manual

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Troubleshooting
Problem Possible Cause & Solutions
No dial tone when the
button is pushed:
• Check to make sure the phone line is connected to SmartPhone board.
• Verify dial tone and voltage on phone line going into unit.
Audio is low from the speaker: • Speaker control needs to be adjusted. Go to “Speaker Adjustment” on page 7.
• Make sure the speaker holes are not blocked.
Audio is distorted from the
speaker:
• Speaker control needs to be adjusted. Go to “Speaker Adjustment” on page 7.
• Make sure there are no items touching the speaker inside Pedestal.
When the called party hangs
up, strobe continues to flash:
• Phone company or phone system is not providing a disconnect signal. Contact
the appropriate party to make sure the disconnect signal is provided.
When the called party hangs
up, busy signal is heard
through speaker:
• Phone company or phone system is not providing a disconnect signal.
• Operator needs to press *, # to disconnect the call.
• Disconnect time on phone needs to be lowered (see page 6).
Pedestal appears non-
functional. Strobe does not
flash and no audio is heard
from the speaker when button
is pushed:
• Check to make sure the phone line is connected from the communication source.
• Check electrical connections and 120v supply to transformer.
• Push button may be non-functional.
LED above push button comes
on and goes off immediately:
• No dial tone or operating voltage from communication source.
• Remove line from SmartPhone and connect to analog phone. Verify
2-way calling.
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