– 22 –
Reminder
1. If the water tank is out of water during operation, no water will discharge while warning signal
emit. To resume, add sufficient water to the water tank.
Attention!
If there are remaining water, it
is recommended to clean up first to avoid overflow.
2. During heating and refrigeration, there will be slight noise come out from the product and the
pump, this is normal situation.
3. The boiling time variant due to ambient and water temperature. (The boiling time will be extended
if the water temperature is low).
7. Troubleshooting
Check the following before calling for servicing.
Symptoms
Checking Points
Remedy
The product
cannot switch on
1. Check if the dispenser is well
connected with power supply
2. Loose internal connections/
parts
1. Check if the dispenser is well connected
with power supply.
2. Check if the power switch is turned on.
3. Carry the appliance to Shun Hing Electric
Service Centre Ltd. for checking and
repairing.
Button does
not respond
1. The appliance is at a locked
state
2. Circuit control failure
1. Touch child lock key to unlock.
2. Carry the appliance to Shun Hing Electric
Service Centre Ltd. for checking and
repairing.
Cannot extract
water
1. Too much scale or impurities in
the appliance
1. Descaling (
refer to Chapter 2. Cleaning
and Storage for details
)
2. Check the water tank inlet
The hot water
temperature is not
high enough
1. Too much scale or impurities in
the appliance
2. Abnormal circuit control function
3. Abnormal power supply voltage
1. Descaling (
refer to Chapter 2. Cleaning
and Storage for details
)
2. Carry the appliance to Shun Hing Electric
Service Centre Ltd. for checking and
repairing.
Error Code E1
Heating element overheats
1. Check whether there is enough water in
the water tank and the water inlet.
2. Carry the appliance to Shun Hing Electric
Service Centre Ltd. for checking and
repairing.
Error Code E2
The inlet water temperature
exceeds 40
℃
Check the temperature of the water tank or
the inlet water.
Error Code E3
Outlet water temperature sensor
failure
Carry the appliance to Shun Hing Electric
Service Centre Ltd. for checking and repairing.
Error Code E4
Water inlet temperature sensor
failure
Carry the appliance to Shun Hing Electric
Service Centre Ltd. for checking and repairing.
If the above remedies / solutions cannot fix the problem, unplug the appliance immediately, note the error
code and report it to Shun Hing Electric Service Centre Ltd. (Tel: 2406 5666) for checking and repairing.
To avoid any danger and damage to the appliance, do not disassemble or repair it by yourself.
