Raritan TeleReach TR361 User Manual Download

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Summary of Contents for TeleReach TR361

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Page 3: ...l 31 10 284 4040 Fax 31 10 284 4049 E mail sales europe raritan com http www raritan com Raritan Computer Japan Inc Kuga Building 7F 11 6 Kuramae 4 chome Taitoo ku Tokyo 111 0051 Japan Tel 81 3 5833 6...

Page 4: ...dio communications Operation of this equipment in a residential environment may cause harmful interference Product names mentioned in this document are trademarks or registered trademarks of their res...

Page 5: ...ing A Remote Session Disconnecting From TeleReach 28 6 REMOTE OPERATION 29 TeleReach Window Toolbar Buttons 30 TeleReach Mouse Pointer 31 Switching Servers With A Raritan KVM Switch 31 Configuring KVM...

Page 6: ...eyboard Macros 77 Building A Keyboard Macro 77 Running A Keyboard Macro 80 Hot Key Activation 80 Other Keyboard Macros Window Buttons 81 APPENDIX F The RADIUS Server 82 Controlling TeleReach User Perm...

Page 7: ...password raritan This user has administrative privileges Passwords are case sensitive and must be entered in the exact case combination in which they were created The default password raritan must be...

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Page 9: ...rom home Provide convenient secure lights out server management Access via Internet LAN WAN or dial up modem TeleReach provides a broad array of remote access methods to control any server connected t...

Page 10: ...ROM for Remote PC 1 TeleReach Software License Certificate 1 Rack mount kit 1 Power cord 1 RJ11 telephone cord x CCP20 coaxial cables where x number of KVM ports x CCP20F coaxial cables where x numbe...

Page 11: ...Reach Admin Console Keyboard monitor for TeleReach administration and setup From this console only TeleReach admin screens can be accessed Target Servers of the connected KVM configuration cannot be v...

Page 12: ...le to keyboard mouse and video user ports on a UST1 Paragon User Station Figure 4 Connecting TeleReach to a Paragon NOTE For TR362 TR363 or TR364 models with multiple KVM ports repeat the above steps...

Page 13: ...55e NOTE MX4 installation can also be accomplished via CCPnnE cable s which are available as a separate purchase from Raritan a Connect DB25 Male end of purchased CCPnnE cable to DB25 Female KVM Port...

Page 14: ...and video legs of provided CCP20 cable to keyboard mouse and video user ports on MasterConsole II Figure 7 Connecting TeleReach to a MasterConsole II or MasterConsole MXU2 NOTE For TR362 TR363 or TR36...

Page 15: ...ugh port s access the KVM switch like any other connected user console Installation of Direct Analog User Consoles is vital to the setup of TeleReach to perform KVM configuration fine tuning and to ve...

Page 16: ...h of the matching KVM Port For example the User Console attached to User Port 1 will view the KVM switch or server attached to KVM Port 1 Similarly the User Console attached to User Port 2 will view t...

Page 17: ...Ethernet Network be sure to use the RJ45 port located just to the left of the KVM ports Figure 11 Figure 11 Network and Telephone Line Connections to TeleReach NOTE Network connections must be 10BASE...

Page 18: ...gure 12 For full Administrative Setup options see 8 Local Administrative Functions 1 Power ON TeleReach via power switch on back of TeleReach unit 2 The Welcome to TeleReach Setup Wizard Screen Figure...

Page 19: ...sing Tab or Enter after each key is entered TeleReach Control User License Key codes can be found on the license certificates shipped with your unit 6 When all named user keys are entered press Ctrl S...

Page 20: ...Address Enter the IP address for TeleReach given by your Network Administrator e Subnet Mask Enter a Subnet Mask number provided by your Network Administrator f Default Gateway Enter a Default Gateway...

Page 21: ...ard 10 On the Main Menu Figure 15 select R Restart or shutdown the TeleReach Press Enter 11 Press R to restart TeleReach 12 TeleReach will restart and the TeleReach Initialization screen will appear F...

Page 22: ...rs 16 See 8 Administrative Functions for more on setting up users and performing other administrative functions from the TeleReach Admin Console KVM Configuration Fine Tuning From each Direct Analog U...

Page 23: ...mouse motion acceleration speed on each Target PC to None b For Windows 95 98 or NT based Target PCs set the mouse motion speed on each Target PC to the slowest setting possible c For Windows XP based...

Page 24: ...4x768 60Hz OK 1024x768 70Hz OK 1024x768 75Hz OK 1024x768 85Hz OK 1152x864 60Hz OK 1152x864 70Hz High Resolution Not Currently Supported 1152x864 72Hz High Resolution Not Currently Supported 1152x864 7...

Page 25: ...must select either the US version for a US Remote PC keyboard or the Japanese version for a Japanese Remote PC keyboard 4 NOTE The Japanese version of TRC enables a Japanese keyboard at the Remote PC...

Page 26: ...pear 7 CONNECT TAB Click the Connect tab Figure 23a 8 Under Connection Type in the drop down menu select TCP IP Connection for setting up a LAN WAN or Internet connection profile or Dial Up Connection...

Page 27: ...t also be designated to match at the TeleReach unit in the Network Configuration screen Figure 14 see TeleReach Power Up and Network or Dial up Installation in 3 Setup b For a Dial Up Connection fill...

Page 28: ...he maximum connection speed TRC will keep the communication flow between the remote PC and TeleReach at this maximum possible speed 100mb Ethernet or 10mb Ethernet For LAN WAN network connections with...

Page 29: ...Select Color default Progressive Update is automated TeleReach will enable disable Progressive Update as needed disabling it for fast connections and enabling it for slow connections Internet Flow Co...

Page 30: ...ng an existing connection profile via the Modify button in the Connect window Figure 22 before remote connection is established Figure 24 Add Connection Window Security Tab Private Key Enter the priva...

Page 31: ...Buttons Remove Removes or deletes a selected connection profile Modify Click the Modify button to modify a selected connection profile This opens the Modify Connection window which is identical to th...

Page 32: ...TRC software on Remote PC See Install TeleReach Control TRC Software on Remote PC in 4 Prepare A Remote Connection 4 Configure a remote connection See Configure A Connection in 4 Prepare A Remote Con...

Page 33: ...word NOTE For administrator information on setting up user name and password profiles see 8 Local Administrative Functions User profiles can be set via TeleReach or by utilizing the RADIUS server Tele...

Page 34: ...nnected server 12 After a few seconds the TeleReach window will appear showing a view of the video image currently being received by TeleReach from the connected server or KVM switch This can be the K...

Page 35: ...one path so there will be no choice of Video Path on the Login Window For TR362 TR363 or TR464 models with a set Path Configuration of 1 path see 48a and 49a the Video Path drop down selection will no...

Page 36: ...TeleReach 1 Click the Disconnect button Figure 33 2 A Disconnect window Figure 34 will open Click OK 3 The TeleReach window Figure 35 or TeleReach web client will remain Close out this window Figure...

Page 37: ...ndow displays the video data currently being captured by TeleReach In the figure above TeleReach is capturing the image of a Target Server desktop TeleReach Toolbar Buttons representing the most commo...

Page 38: ...chronize Mouse Realigns Target Server Mouse Pointer with TeleReach Mouse Pointer Ctrl Alt Q Single Mouse Cursor Toggle button Deletes the TeleReach Mouse Pointer from the screen showing only the Targe...

Page 39: ...ings of target servers Incorrect mouse settings will result in mouse synchronization problems during remote operation Switching Servers With A Raritan KVM Switch The steps below configure the TeleReac...

Page 40: ...e performed with TeleReach toolbar buttons Figure 38 Figure 38 TeleReach Toolbar Switching Buttons To Invoke The OSUI Click the Enter On Screen Menu button Figure 38 The On Screen User Interface OSUI...

Page 41: ...tion Speed Match the connection speed as closely as possible to the true anticipated speed of your connection to maximize TeleReach s performance Auto Detect default During remote connection the TRC s...

Page 42: ...n initial black and white image of the Target Server screen Color and gray scale information is then filled in after the first black and white image is communicated default is Automated setting see NO...

Page 43: ...eleReach Control Software for information on Automatic Calibration of Color Settings Figure 42 Video Settings Window Noise Filter TeleReach can filter out small false color variations which occur due...

Page 44: ...in unison when any one color s offset slide is moved Sense video mode changes automatically Determines whether TeleReach will automatically update the video image being sent to the Remote PC each time...

Page 45: ...connection s video data transfer is protected by encryption Encryption is set at the TeleReach Admin Console on the Security Configuration screen under Encryption Mode When No encryption or SSL Authe...

Page 46: ...n 6 Remote Operation Color files needed for the Target Server reside on the TeleReach Control CD ROM Be sure you have previously loaded the TeleReach Control software on the intended Remote PC so that...

Page 47: ...is occurring The process will take approximately 2 minutes 7 When the Color Calibration routine is finished return the Target Server s background to a solid light non black color with no screen savers...

Page 48: ...st follow the following directions to initialize your TeleReach system with basic settings 1 Power ON TeleReach via power switch on back of TeleReach unit 2 The Main Menu Figure 44 will appear on the...

Page 49: ...ctions 41 Figure 45 Configuration Menu 5 Use the keys Tab or N to highlight the Network Configuration selection then press Enter 6 The Network Configuration screen Figure 46 will appear Figure 46 Netw...

Page 50: ...r Network Administrator specifies one d Enable Modem Interface For Dial up Modem access select YES the default is NO e Enable Web Browser Interface For Web Browser access select YES the default is YES...

Page 51: ...Figure 47 14 Press Enter Figure 47 TeleReach Initialization Screen 15 The Log On screen will appear Figure 48 Figure 48 Log On Screen 16 Enter a User Name and Password pressing the Enter key after eac...

Page 52: ...itan must be entered entirely in lower case letters Accessing Main Menu from TeleReach Admin Console 1 Power ON TeleReach via power switch on back of TeleReach unit 2 The TeleReach Initialization scre...

Page 53: ...will appear Figure 51 Accessing Main Menu Remotely An alternative way to access TeleReach s administrative functions is to do so remotely using the TeleReach Remote Control client software or web brow...

Page 54: ...ns can be performed from the Main Menu Use the keys Tab or to highlight the desired selection or enter the desired letter then press Enter C Configure TeleReach Figure 52 Configuration Menu Use the ke...

Page 55: ...t name is TeleReach b Enable Ethernet Interface For LAN WAN or Internet access select YES default is YES NOTE Network connections must be 10BASE T or 100BASE TX Ethernet c Obtain IP address automatica...

Page 56: ...lt port If non default port is utilized the selected port number set here must also be designated to match at the Remote PC for both a TCP IP Connection Figure 22a and a Dial Up Connection Figure 22b...

Page 57: ...VM Port s 1 Use the or keys to toggle between available entries for Path s to KVM Ports a 1 Path to all ports Used when ALL TeleReach KVM Ports are connected to one KVM switch configuration There is o...

Page 58: ...configuration to which they wish to connect at TeleReach login Up to 3 users can connect to the first Path KVM configuration and TeleReach will automatically assign the next open channel on the select...

Page 59: ...idual servers There are four main paths one to each KVM configuration or server Figure 55e 4 Paths 1port for each path The user must select the Path or KVM configuration to which they wish to connect...

Page 60: ...and remote session video data transfer o No encryption No encryption or security Neither the initial connection authentication nor remote video data transfer are encrypted o SSL authentication NO data...

Page 61: ...nt remote access Enables up to 8 remote users to simultaneously log on to one TeleReach unit and concurrently view and control a Target Server through TeleReach Control is based on first active keyboa...

Page 62: ...eleReach will grant remote access to NOTE Once Restrict remote IP address has been enabled an entry must be made in at least one of the IP Mask fields since 0 0 0 0 is an invalid IP address A specific...

Page 63: ...the Remote PC Maximum total Bandwidth usage Sets an upper limit to the amount of bandwidth that can be consumed by this one TeleReach unit o No Limit default TeleReach can consume as much bandwidth a...

Page 64: ...ery the RADIUS server for authentication and authorization information each time a user attempts to login to TeleReach TeleReach can also send information about when each user logged in or out to the...

Page 65: ...Figure 60 RADIUS Users Initial TeleReach Permissions LOGIN ATTEMPT User Name Password Entry TeleReach Database Username Password Profiles Entered on TeleReach by System Administrator Match Found Logi...

Page 66: ...Authentication Type Controls which password authentication protocol will be used between TeleReach Control on the Remote PC TeleReach and the RADIUS server RADIUS Database Of User Names Passwords Used...

Page 67: ...s most often used by modern RADIUS systems o Legacy Ports 1645 1646 Uses port 1645 for Authentication and port 1646 for Accounting These ports are most often used by older RADIUS systems o Custom UDP...

Page 68: ...savings time procedure Get Time From SNTP Server Indicates whether TeleReach time date should be automatically synchronized with the time date of an external SNTP server o Primary Server IP Address IP...

Page 69: ...can log on at the TeleReach Admin Console can use this screen to administer TeleReach user accounts A Add a new user Type A for Add a new user to access the User Account Settings screen Figure 63 and...

Page 70: ...count Enabled o YES default Permits this user name and profile to be actively used to gain access to TeleReach o NO The saved user profile will exist but cannot be actively used to log in to TeleReach...

Page 71: ...will be able to access TeleReach via a Network connection for LAN WAN or Internet access o YES default The user will have Network connection capability Restrict user s IP address Determines whether t...

Page 72: ...on the User Accounts Settings screen Press CTRL S to save changes or ESC to cancel changes and return to the Add Change or Delete User Accounts screen Figure 62 D Delete user Use the keys Tab or to se...

Page 73: ...See Event Log File and On Screen Error Codes in Appendix L Troubleshooting for a listing of error codes with their meaning and suggested solution Up to 2 048 events can be stored in one log file The...

Page 74: ...Logs the current administrative user off TeleReach and exits to the TeleReach Event Log screen Figure 64 showing a log file containing information about TeleReach log in and connection activities D Di...

Page 75: ...ORTLOG Exports the TeleReach Event Log to a Floppy Disk Remove TeleReach s front panel by unscrewing the two hand screws in the front of the unit Place a blank formatted floppy diskette in the TeleRea...

Page 76: ...68 Local Administrative Functions X Exits the console To exit the Debug Log File Figure 66 press the X key and then press Enter You will be returned to the Main Menu Figure 51...

Page 77: ...eleReach Mouse Pointer Ctrl Alt Q Single Mouse Cursor Toggle button Deletes the TeleReach Mouse Pointer from the screen showing only the Target Server s Mouse Pointer inside the TeleReach window Recom...

Page 78: ...indow to an icon Maximize Enlarge the active window to full size Close Closes the active window Next Switches to the next window Connect Opens the Connect window for access to TeleReach from a Remote...

Page 79: ...ll borders auto sync of dual mouse cursors and display of single mouse cursor instructions upon selection of the Single mouse cursor toolbar button A gray border will surround video displayed within t...

Page 80: ...o allow remote administration privileges see Allow remote administration on the Security Configuration screen Figure 56 Only users with administrator privileges see User Account Settings screen Figure...

Page 81: ...onsole Window does not offer choices for X Logout or S Logout and view TeleReach status since logout would cause the remote user to loose contact with TeleReach See 8 Local Administrative Functions fo...

Page 82: ...tting Allow Web Browser Access to YES the default on the User Account Settings screen Figure 63 Web Browser Access Versus TeleReach Remote Client Every feature of the TeleReach Remote Client is availa...

Page 83: ...each use a straight through serial cable Setting Permissions Remote access to the serial device connected to TeleReach must be enabled by setting the Enable Serial Access parameter to YES This paramet...

Page 84: ...76 APPENDIX D Serial Console Access 4 To change terminal settings such as baud rate select Serial Parameters in the Tools menu which invokes the Serial Parameters dialog box...

Page 85: ...be used to ensure that keystroke combinations intended for the Target Server are sent to and interpreted only by the Target Server and not the Remote PC Building A Keyboard Macro 1 Click Keyboard Macr...

Page 86: ...e assigned hot key combination Ctrl Alt on the Remote PC s keyboard Keys to Press Highlight each key to be included in the macro clicking the Press Key button after each selection Each key selected wi...

Page 87: ...Menu 2 Hot Key Combination CTRL ALT 1 3 Keys to Press Select Left Ctrl click Press Key button Select ESC click Press Key button 4 Keys to Release Select Left Ctrl click Release Key button Select ESC c...

Page 88: ...menu Figure 72 after the macro is created Figure 78 Activating A Macro via Keyboard Pull down Menu Or by highlighting the macro name Windows Start Menu which appears in the Keyboard Macros window afte...

Page 89: ...ros Window Buttons Remove Removes or deletes a selected keyboard macro Modify Click the Modify button to modify a selected keyboard macro This opens the Modify Keyboard Macro window which is identical...

Page 90: ...ntains an ASCII text string The form of the string is the text TeleReach letter s with the letter s being one or more of the case sensitive letters that add or subtract permissions as follows A Add ad...

Page 91: ...he ACCESS CHALLENGE packet will be returned TeleReach sends the following RADIUS attributes to the RADIUS server with each accounting request Attribute Data SESSION TYPE Either START 1 for log in or S...

Page 92: ...he RADIUS server can return an ACCESS CHALLENGE packet The ACCESS CHALLENGE packet will contain one or more reply messages for the user TeleReach will display the reply messages and ask for the user s...

Page 93: ...otocols TCP IP and UDP Remote PC Software Operating system of Remote PC Windows 98 2000 or NT to support TRC software Target Server Hardware PS 2 style keyboard PS 2 style mouse and VGA style video ou...

Page 94: ...Specifications Direct Analog User Console PS 2 Keyboard PS 2 Mouse HD15 Video TeleReach Admin Console PS 2 Keyboard HD15 Video Monitor must support resolutions that are at least one step higher than t...

Page 95: ...un video card output from composite sync to VGA output first issue the Stop A command to drop to bootprom mode Then issue the command setenv ouput device screen r1024x768x70 to change the output resol...

Page 96: ...d t is the threshold Figure 83 Graphical User Interface Linux Mouse Settings Video Settings For optimal TeleReach performance ensure that each Linux Target Server is using a resolution supported by Te...

Page 97: ...Target Servers must be configured to one of the supported display resolutions See Figure 18 for a complete list While using TeleReach to control and access your Macintosh server you must set the TeleR...

Page 98: ...s to mission critical target servers is always available even if the network is down What types of computers can TeleReach remotely control TeleReach works independently of a Target Server s hardware...

Page 99: ...e designated as a Target to its KVM configuration Are there security features to protect my Target Servers from an unauthorized remote connection Yes TeleReach provides many layers of security TeleRea...

Page 100: ...nd TR362 models enable 4 and 2 multiple user connections respectively In addition up to 5 multiple users can remotely connect to TeleReach and concurrently share control on a first active keyboard mou...

Page 101: ...per your Network Administrator s instructions Ensure that your user profile has network access enabled and that TeleReach is configured to enable a network interface Ensure that the communication port...

Page 102: ...with any remote users who may be currently connected Ensure that no remote users are currently attempting to control the active Target Server I cannot view the Target Server that I am looking for fro...

Page 103: ...indow Make sure that the Hotkey set in the Options window is the same Hotkey that commands the OSUI of the base KVM switch attached to TeleReach On the TeleReach window s menu select Tools Options The...

Page 104: ...atic re calibration to take place and the two mouse pointers will line up with each other If you do not wish to wait for this auto calibration or you find the two mouse pointers out of sync at any tim...

Page 105: ...or Log On screens may revert to default mouse pointer motion acceleration speeds As a result mouse sync may not be optimal at these screens If you are comfortable adjusting the registry on the Windows...

Page 106: ...TeleReach will adjust the video settings If the video does not become clear additional manual video setting adjustments may be necessary Contact Raritan Technical Support to discuss changes to the Vid...

Page 107: ...TeleReach supports it Web Browser Problems Solution I cannot connect to TeleReach via Web Browser Re check the IP settings for TeleReach from the TeleReach Admin Console or remote Admin Console windo...

Page 108: ...Recovery CD ROM 0006 The config file could not be saved The file system may be corrupt or the hard drive may not be responding Retry but if the problem persists restore the software and file system f...

Page 109: ...eg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 001E Resource allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg...

Page 110: ...e the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 003A Resource allocation error Reboot TeleReach Make sure...

Page 111: ...KVM switch using TeleReach Control TRC software Target Server s Computer s in server room These are the computers or servers that are accessed remotely with TeleReach through a KVM switch Target Serv...

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