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WARRANTY POLICY
Ranger Products™ are backed by over 40 years of
manufacturing experience. Every Floor Jack bearing the
Ranger™ name is sold with the following warranty.
• Each Ranger Product™ is warranted to be free from
defects in workmanship and material for a period of
one year from the date of shipment provided that a
written claim for such defect is made within that time.
• This warranty does not cover damage or defects
caused by carelessness of the operator, misuse,
abuse or abnormal use which in any way impairs
the proper functioning of the equipment or by the
use or addition of parts not manufactured by Ranger
Products™ or its suppliers.
THIS WARRANTY IS EXPRESSLY MADE IN LIEU OF
ANY AND ALL OTHER WARRANTIES EXPRESSED
OR IMPLIED INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
• If your Ranger Products™ equipment is not
functioning properly, call your Ranger Products™
dealer immediately. On some occasions, an
independent contractor may be hired to do the
repairs. Within the warranty period a customer
should not hire his own contractor unless a customer
is authorized in writing by Ranger Products.
• If it is necessary to return equipment for repairs, your
dealer will so advise you. When returning equipment
for repairs, see that machines are properly crated
and protected, and prepay transportation.
• Defective parts replaced at no charge must be
returned to your dealer or Ranger Products within 60
days of the date that the replacement parts are
shipped; otherwise, you must pay for the
replacement parts at the current selling price.
LIMITED RETURNS /
EXCHANGE POLICY
BendPak / Ranger prides itself on a tradition of
outstanding customer care and support. Our devoted
team of account representatives understands that our
customers are the hallmark of our enduring partnerships.
Our limited return and exchange policy allows you to
return defective or incorrect merchandise for a full or
partial credit of your order. All returned merchandise
requires authorization. Contact our service agents first for
shipping instructions and to obtain a return authorization
number. Credit will not be issued unless authorization to
return merchandise has been received.
For all merchandise returned to BendPak / Ranger for
reasons other than warranty, a 20% restocking fee and
round-trip shipping costs will be deducted from the credit
refund. All returned items must be in their original box or
crating and must include all packing material,
manuals and all accessories. At our discretion, a restock-
ing fee may be charged if your product is opened or is
not returned in its original condition, box, or is
missing packing material, manuals, or any accessories.
NO RETURNS, CREDITS OR
EXCHANGES FOR:
• Returned items that failed due to an accident,
purchaser’s abuse, neglect or failure to operate in
accordance with instructions provided in the owner’s
manual(s) supplied.
• Returned items that failed due to incorrect voltage or
improper wiring.
• Returned items that failed due to rain, excessive
humidity, corrosive environments or other
contaminants.
• Any item damaged in shipment or any product failure
caused by installing or operating product under
conditions not in accordance with installation and
operation guidelines or damaged by contact with
tools or surroundings.
• Returned items with cosmetic defects that do not
interfere with product functionality.
• Returned items with no accompanying RMA number
and completed RMA form.
• Returned items that are incomplete or defaced.
• Any consumable or standard wear items.
• Returned items with a different serial number from
what was authorized for return.
• Returned items that do not include your original
receipt, invoice or sales order.
• Returned items that were special ordered or custom
configured.
• Freight damaged items. If your shipment arrives
damaged you must note the damage on the car-
rier’s delivery record in accordance with the carrier’s
policy, save the merchandise in the original box and
packing it arrived in, and arrange for a carrier
inspection of damaged merchandise.
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