Randell 40024A, Operator'S Manual

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Warranty Policies
Parts Warranty
Randell warrants all component parts of manufactured new equipment to be free of defects in material or
workmanship, and that the equipment meets or exceeds reasonable industry standards of performance for a
period of one year from the date of shipment from any Randell factory, assembly plant or warehouse facility.
Note: Warranties are effective from date of shipment, with a thirty day window to allow for shipment,
installation and set up. In the event equipment was shipped to a site other than the final installation
site, Randell will warranty for a period of three months following installation, with proof of starting
date, up to a maximum of eighteen months from date of purchase.
Component parts warranty does not cover glass breakage or gasket replacement. Randell covers all shipping
cost related to component part warranty sent at regular ground rates (UPS, USPS). Freight or postage in-
curred for any express or specialty methods of shipping are the responsibility of the customer.
Labor Coverage
In the unlikely event a Randell manufactured unit fails due to defects in materials or workmanship within the
first ninety days, Randell agrees to pay reasonable labor incurred. During the first ninety days work authoriza-
tions are not required for in warranty repairs. However, repair times are limited to certain flex rate schedules
and hours will be deducted from service invoices if they exceed allowed times without prior approval and a
work authorization number. Warranties are effective from date of shipment, with a 30 day window to allow for
shipment, installation and setup.
Where equipment is shipped to any site other than final installation Randell will honor the labor warranty for a
period of ninety days following installation with proof of starting
date, up to a maximum of nine months
from date of purchase. Travel time is limited to one hour each direction or two hours per invoice. Any travel
time exceeding two hours will be the responsibility of the customer.
Note: Temperature adjustments are not covered under warranty , due to the wide range of ambient
conditions
Five Year Extended Compressor Warranty
United States installations only:
Randell will pay for the replacement compressor only. Freight, labor, refrigerant, handling and all other miscel-
laneous charges are the responsibility of the customer. Randell will fulfill its warranty obligation by using one of
the four methods provided below, which will be selected by the Randell in house service technician:
1. Provide reimbursement to servicing customer for the cost of the locally obtained replacement compressor in
exchange for the return of the defective compressor returned to Randell freight prepaid. Randell does limit
the amount of reimbursement allowed and does require a copy of the local supply house bill for replace
ment compressor.
Customer should not pay servicing agent up front for compressor.
2. Provide repair at the manufacturing facility by requiring that the defective unit be sent back to Randell freight
prepaid. Perform repair at the expense of Randell and ship the item back to job location freight Collect.
3. Furnish a replacement compressor freight Collect in exchange for the return of the defective compressor
sent back freight prepaid.
4. Furnish complete condensing unit or replacement package freight Collect in exchange for the return of the
defective compressor sent back freight prepaid. (decisions based on whether or not to send complete
condensing unit will be made by Randell in-house service technician).