13
Trouble Shoot / Debug
Problem
Possible Causes
Action
The cooktop
cannot be turned
on.
No power.
Make sure cooktop is wired up to the 220-240
AC power, NOT the 110VAC.
The Red & Black wires of the power cable
are both Hot/Live, thus should be connected
to the Hot terminals of the power source.
The burner/hob
is not heating
up, or low heat
Wrong power source
Check if it’s connected to 110V AC
mistakenly, the burner can still be on but in
low power (only warm). Please insure the
unit is wired to 220V source.
The touch
controls are
unresponsive
The controls are
locked.
Hold the Child lock control for 3 seconds to
unlock.
The unit may be locked before emergency
power Off. So you must unlock it After power
back On again.
The touch
controls are
difficult to
operate.
There may be a slight
film of water or grease
over the controls or
you may be using your
fingertip when
touching the control.
Make sure the touch control area is dry and
use the ball of your finger when touching the
controls.
