RAM TRUCK 2500 2014 Warranty Information Download Page 1

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Chrysler Group LLC

Ram Truck 2500/3500

GAS

W A R R A N T Y I N F O R M A T I O N

2 0 1 4

14D241G-026-AB

Second Edition

Printed in U.S.A.

Summary of Contents for TRUCK 2500 2014

Page 1: ...Ram Truck 2500 3500 GAS WA R R A N T Y I N F O R M AT I O N 2 0 1 4...

Page 2: ...This booklet contains Chrysler Group LLC limited warranties It should be kept in your vehicle and presented to your Dealer if any warranty service is needed The warranty text begins on page 4 of this...

Page 3: ...Yr 80 000 Basic Limited Warranty Coverage Special Extended Warranty Coverage Anti Corrosion Perforation Limited Warranty All Panels Outer Panels Powertrain Limited Warranty Federal Emissions Warranty...

Page 4: ...aintenance Costs Not Covered 15 3 4 Racing Not Covered 15 3 5 Certain Kinds of Corrosion Not Covered 15 3 6 Other Exclusions 16 3 7 Total Loss Salvage Junk or Scrap Vehicles Not Covered 17 3 8 Restric...

Page 5: ...ergency Warranty Repairs 30 6 4 Getting Service Under the Federal Emission Performance Warranties 30 7 How to Deal with Warranty Problems 32 7 1 Steps to Take 32 7 2 Helpful Addresses and Telephone Nu...

Page 6: ...m to the extent allowed by law And the implied warranty of fitness for a particular purpose does not apply if your vehicle is used for racing even if the vehicle is equipped for racing Some states do...

Page 7: ...nly exception are tires and Unwired headphones You pay nothing for these repairs These warranty repairs or adjustments includ ing all parts and labor connected with them will be made by your dealer at...

Page 8: ...ehicle becomes disabled as a result of a mechanical breakdown If you choose to go to another dealership you will be responsible for the cost if the extra distance exceeds 10 miles See Section 6 2 for...

Page 9: ...nings and drums wiper blades clutch discs or modular clutch assembly as equipped windshield and rear window and wheel alignment and wheel balancing G Registration and Operation Requirements The Basic...

Page 10: ...y ques tions This policy does not apply to vehicles registered to U S government officials or military personnel on assignment outside of the United States 2 2 Corrosion Warranty A Who Is Covered You...

Page 11: ...e the limits are 5 years or 100 000 miles on the odometer whichever occurs first 2 3 Restraint System Limited Warranty Vehicles sold and registered in the State of Kansas only For vehicles sold and re...

Page 12: ...0 000 miles on the odometer whichever occurs first calculated from the start date of the Basic Limited Warranty as set forth in Section 2 1 E D Towing Costs Are Covered The Powertrain Limited Warranty...

Page 13: ...ed components only Transmission transmission case and all internal parts torque converter drive flex plate transmission range switch speed sen sors pressure sensors transmission control module bell ho...

Page 14: ...gs universal joints and yokes seals and gaskets for listed components only Four Wheel Drive 4X4 transfer case and all internal parts transfer case control module and shift mode motor assembly axle hou...

Page 15: ...our vehicle Nor do they cover the costs of any repairs or adjustments that might be caused or needed because of the installation or use of non Chrysler parts components equipment materials or additive...

Page 16: ...2 Environmental Factors Not Covered Your warranties don t cover damage caused by environ mental factors such as airborne fallout bird droppings insect damage chemicals tree sap salt ocean spray acid r...

Page 17: ...e lubrication engine tune ups replacing filters coolant spark plugs bulbs or fuses unless those costs result from a covered repair cleaning and polishing and replacing worn wiper blades worn brake pad...

Page 18: ...ed by any of the following fire or accident abuse or negligence misuse for example driving over curbs or over loading tampering with the emission systems or with a part that could affect the emission...

Page 19: ...similar word Chrysler will deny warranty coverage without notice if it learns that a vehicle is ineligible for coverage for any of these reasons 3 8 Restricted Warranty Your warranties can also be res...

Page 20: ...xchange parts that might be used meet Chrysler standards and have the same warranties as new parts Examples of the kinds of parts that might be serviced in this way are engine assemblies transmission...

Page 21: ...e is usually detected and corrected at the factory In addition dealers must inspect each vehicle before delivery They repair any defects or damage detected before the vehicle is delivered to you 4 3 P...

Page 22: ...tem controls distributor and its components electronic fuel injection system including injector evaporative emission canister and controls exhaust manifold exhaust gas recirculation valve and control...

Page 23: ...y under 5 1 It lasts for 2 years or 24 000 miles on the odometer whichever occurs first If your vehicle has one of the following parts catalytic converter and powertrain con trol module this Federal E...

Page 24: ...ollowing emissions parts for 5 years or 50 000 miles whichever occurs first Air system controls catalytic converter distributor and its components electronic fuel injection system including injector e...

Page 25: ...p LLC Chrysler warrants that this vehicle as manufactured by Chrysler was designed built and equipped to conform to all applicable U S EPA Noise Control Regulations at the time it left Chrysler s cont...

Page 26: ...and manufactured for sale and use in the United States are required to comply with the Federal Govern ment s Exterior Noise Regulations These vehicles can be identified by the Noise Emission Control...

Page 27: ...t is in use or the use of the vehicle after such device or element of design has been removed or rendered inoperative by any person Among those acts presumed to constitute tampering are the acts liste...

Page 28: ...ervice may be requested from any authorized Chrysler Dodge Jeep or Ram dealer B In Canada and Mexico If you are traveling temporarily in Canada or Mexico and your vehicle remains registered in the Uni...

Page 29: ...nited States D If You Move If you move to another country be sure to contact the Chrysler Customer Assistance Center section 7 2 and the customs department of the destination country before you move V...

Page 30: ...hanical breakdown dial toll free 1 800 521 2779 Provide your name vehicle identifica tion number license plate number and your location including the telephone number from which you are calling Briefl...

Page 31: ...rry about being stranded We will dispatch a service provider to provide you with a battery jump anytime day or night Lockout Service Whether the keys are locked in your vehicle or frozen locks are kee...

Page 32: ...t service in the area where they were provided Chrysler Group LLC s determination relating to reimbursement are final Correspondence should be mailed to Chrysler Towing Assistance P O Box 9145 Medford...

Page 33: ...complaint or within the time limit required by local or state law If the owner is not notified within 30 days that a performance warranty claim is denied the manufacturer must repair the vehicle free...

Page 34: ...eral manager of the dealership Step 2 If your dealership still can t resolve the problem contact the Chrysler Customer Assistance Center You ll find the address in section 7 2 B What Chrysler Will Do...

Page 35: ...organization and may be contacted in writing at the following address National Center for Dispute Settlement P O Box 727 Mt Clemens MI 48046 The CAP reviews only vehicle disputes involving Chrysler G...

Page 36: ...ipate in this settlement process If you requested an oral hearing a decision maker will contact you to arrange a convenient time and place for a hearing Usually this will be at a dealer ship near you...

Page 37: ...t you first notify us in writing of any service difficulty that you may have experienced so that we can have a chance to make any needed repairs before you are eligible for remedies provided by these...

Page 38: ...ontact the Customer Relations Of fice for Chrysler Dodge Jeep and Ram vehicles at 1240 Prolongacion Paseo de la Reforma Av Santa Fe C P 05109 Deleg Cuajimalpa Mexico Phone in Mexico 015 5081 7568 Phon...

Page 39: ...costs when these warran ties don t apply They compliment but don t replace the warranty coverages outlined in this booklet Several plans are available covering various time and mileage periods and var...

Page 40: ...and Chrysler Group LLC Chrysler concerning your maintenance of your ve hicle Chrysler will require you to provide proof that your vehicle was properly maintained For your convenience Chrysler has prep...

Page 41: ...lling dealer will help ensure that all your service needs are met and that you re completely satisfied The dealership technicians are specifically trained to proficiently per form maintenance and repa...

Page 42: ...NOTES 40...

Page 43: ...in the event of a recall or any questions concerning your warranty please tell your dealer about any ownership or address change and write the details here Zip Code Mileage at Delivery Code State Seco...

Page 44: ...Chrysler Group LLC 14D241G 026 AB Second Edition Printed in U S A...

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