C. If Your Problem Still Isn’t Resolved For
Customers Residing in Arkansas, Idaho,
Kentucky, Minnesota and Montana ONLY:
(NOTE:
This Process is not available for residents of
other states.)
If you can’t resolve your warranty problem after
following the two steps described in 7.1(A), and you live
in Arkansas, Idaho, Kentucky, Minnesota or Montana
ONLY, you can contact the Chrysler Group LLC Cus-
tomer Arbitration Process in your area.
You may obtain a brochure describing Chrysler Group
LLC’s Customer Arbitration Process, including an appli-
cation, by calling (866) 726-4636. This service is strictly
voluntary, and you may submit your dispute directly to
the Customer Arbitration Process (CAP) at no cost. The
CAP is administered by an independent dispute settle-
ment organization and may be contacted in writing at the
following address:
National Center for Dispute Settlement
P.O. Box 727
Mt. Clemens, MI 48046
The CAP reviews only vehicle disputes involving
Chrysler Group LLC (
⬙
Chrysler
⬙
) Limited Warranty or a
Chrysler / Mopar Part Limited Warranty. The CAP does
not review disputes involving the sale of a new or used
vehicle, personal injury/property damage claims, dis-
putes relating to design of the vehicle or part, or disputes
which are already the subject of litigation.
The CAP will need the following information from
you: 1) Legible copies of all documents and repair orders
relevant to your case, 2) Vehicle identification number of
your vehicle, 3) A brief description of your unresolved
concern, 4) The identity of your servicing / selling
dealer, 5) The date(s) of repair(s) and mileage at the
time, 6) Current mileage, and 7) A description of the
action you expect to resolve your concern.
HOW TO DEAL WITH WARRANTY PROBLEMS
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