Ram Energy Smart meter, User Manual

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Page 26
21. Manually topping up your meter
Page 27
Topping up your meter using your IHD
1. Go to the Main Menu
2. Press the Account button
Account
3. Select the fuel type that you wish to top up
4. You will see the screen to the right
5. Type in your vending code which you
can find on your PayPoint purchase
e-mail or receipt.
6. Once your top up is successful the screen
will read ‘ Transaction Successful ’
Unsuccessful top up
If your top up is unsuccessful then the screen will read ‘ Transaction failed ’
• You may have inputted your code incorrectly – if you have, the screen will display a message that
reads ‘ Transaction Failed. Code is incorrect ’. If this happens then try to top up again.
If you still can’t top up then call our call centre staff who will be happy to help 0800 121 6699 .
Transaction
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Menu
Electricity Gas
Account
Type in your
vend code. Press
‘Delete’ to correct.
Press ‘Enter’ to
send.
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Back
1 2 3
4 5 6
7 8 9
Delete 0 Enter
Account
Type in your
vend code. Press
‘Delete’ to correct.
Press ‘Enter’ to
send.
23145 - 67893 - 11243 - 99678
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Back
E-Credit
Debt
1 2 3
4 5 6
7 8 9
Delete 0 Enter
Warning
LOW CREDIT = £1.00
Press ‘E-Credit’ to use Emergency Credit,
‘Ignore’ to continue
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E-Credit Ignore
!
Warning
FRIENDLY CREDIT IS ON
AND WILL END AT 00:00 ON 27.11.14
26.11.14 14:25
E-Credit Ignore
!
Warning
FRIENDLY CREDIT PERIOD OVER!
Your supply will be switched off at 15:00
Minimum Top up: £6.00
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E-Credit Ignore
!
22. Emergency Credit and Friendly Credit
If the unexpected happens and you can’t top up then you will have the option to use £5 emergency
credit. Your IHD will display the message below.
When you are in Emergency Credit your home
display will show “E” in the bottom left hand
corner of the screen.
Friendly Credit
Ram Energy want to make sure that our customers stay safe and so we offer Friendly Credit. Friendly
Credit is a smart meter function which prevents customers from losing power at vulnerable times. If
your emergency credit runs out after our working hours finish then your supply will not shut off until
9am on the morning of the next working day. This policy gives you the time you need to either get
your meter topped up or restore your supply during business hours.
If you move into Friendly Credit you will see the screen below.
Once the Friendly Credit period ends your IHD will warn you that your supply is due to shut off. At this point
you will need to either top up or contact our customer service centre for further support.
How will you pay back your Emergency Credit and Friendly Credit?
After being in Friendly Credit or Emergency Credit you will need to pay these amounts back when you
top up again. Make sure that you top up enough to pay back any Emergency Credit, Friendly Credit
and weekly collection that you owe as well as enough to give you the energy you need to run your
household.