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Smart meter

user guide

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Summary of Contents for Smart meter

Page 1: ...Smart meter user guide ...

Page 2: ... 15 11 Seeing your account status and real time energy use 16 12 How much energy are you using and how much does it cost 17 13 Receiving messages on your IHD 18 14 History 19 15 Tariffs 20 16 Settings 21 17 Manage your energy with target setting 22 18 Setting a cost target 23 19 Setting energy and eco targets 24 20 Payment and topping up 25 21 Manually topping up your meter 26 22 Emergency Credit ...

Page 3: ...g how often we take meter reads will help us better achieve the outcomes listed above Please get in touch if you re happy for us to take half hourly meter reads Remember that you can change your mind regarding increased reads at any time We can also provide you with up to two years worth of your consumption data free of charge if you request it You ll need to tell us in advance if you would like t...

Page 4: ...ars or are over 60 years of age disabled or chronically sick and i live alone or ii live with others all of whom are over 60 under 18 disabled or have a long term illness Source The Health and Safety Executive website www hse gov uk For more details please contact us on 0800 121 6699 If during a gas safety check the engineer finds that an appliance is dangerous it will be condemned and cannot be u...

Page 5: ...you re visually or hearing impaired we also provide support to help you manage your account Large print or Braille bills You can choose to receive your electricity and or gas bills and statements in large print or in Braille for free Audio Bills You can choose to receive your electricity and or gas bills and statements in audio format For customers who are deaf or have hearing difficulties RAM Ene...

Page 6: ...advice and help with overcoming debt problems Call freephone 0800 138 1111 Visit www stepchange org The Energy Saving Trust Independent free expert advice to help you save energy find out about energy grants and reduce your bills Call Energy Saving Trust England on 0300 123 1234 You will be charged at the national rate Visit www energysavingtrust org uk 6 Contact us Getting in touch with RAM Energ...

Page 7: ...re economical than batteries Further information on fitting batteries in your IHD can be found in your Secure Quick Start Guide included with your IHD installation pack How do I get my IHD working Don t worry Our meter installer will fit your meter and IHD at the same time The installer will talk to you about your new IHD and advise you of the best place for the IHD to sit Where should the IHD be ...

Page 8: ...e settings button Settings from the home screen and press Backlight Pressing Backlight on the settings button means your screen will go dark after 60 seconds and light up again when you tap the screen Is the display black Just tap the display area to wake up your IHD Getting to the Main Menu You can always get to the main menu by pressing Menu on any screen Energy usage information Energy usage In...

Page 9: ...14 25 Dual Message History Tariff Account Settings Gas Account Info 26 11 14 14 25 Menu A C P Balance 25 00 Updated On 26 11 14 00 22 Days Left 25 Date Amount 22 09 14 10 00 Cr 15 06 14 15 00 Cr 17 03 14 30 00 Cr 22 12 13 20 00 Cr 18 09 13 35 00 Cr History Account Info 26 11 14 14 25 Menu A C P Balance 25 00 Updated On 26 11 14 00 22 Days Left 25 Date Amount 22 09 14 10 00 Cr 15 06 14 15 00 Cr 17 ...

Page 10: ...ing any targets that you ve programmed into the IHD See page 22 23 for target setting Message Messages 26 11 14 14 25 This message is to advise you that our new tariff prices will be effective from tomorrow Tue 26 11 14 16 25 OK Messages 26 11 14 2 14 25 Menu Sun 26 11 14 16 30 Fri 21 11 14 11 00 Wed 19 11 14 09 00 Tue 18 11 14 17 10 Fri 14 11 14 18 00 View View View View View History Day of 26 11...

Page 11: ...our budget or stick to your eco promises Tariff 26 11 14 14 25 Menu Electricity Eco 5 0 05 for first 10 kWh 0 10 thereafter 0 12 for first 15 kWh 0 18 thereafter 0 15 for first 10 kWh 17 00 18 00 Tariff 26 11 14 14 25 Menu Gas Eco 5 0 05 for first 10 kWh 0 10 thereafter 0 12 for first 15 kWh 0 18 thereafter 0 15 for first 10 kWh 17 00 CV 38 6 MJ m3 CF 1 02264 18 00 Electricity Gas Settings Setting...

Page 12: ...rgets per day per day 26 11 14 14 25 Back OK 2 50 4 50 Settings Targets Please set your daily targets per day per day 26 11 14 14 25 Back OK 2 50 4 50 Settings Targets Please set your daily targets per day per day 26 11 14 14 25 Back OK 2 50 4 50 Settings Daily Target 2 50 per day 26 11 14 14 25 Ok Cancel 1 2 3 4 5 6 7 8 9 Delete 0 Settings 26 11 14 14 25 Targets Set 5 00 day 150 00 month 2 50 kWh...

Page 13: ...up your meter It is very important that you keep your top up receipt In case of any meter top up problems you will need the Vend Code number on your receipt to manually top up your meter Settings Targets Please set your daily targets per day per day 26 11 14 14 25 Back kWh OK 2 50 4 50 Settings Targets Please set your daily targets per day per day 26 11 14 14 25 Back Co 2kg OK 2 50 4 50 Tap the to...

Page 14: ...ning FRIENDLY CREDIT PERIOD OVER Your supply will be switched off at 15 00 Minimum Top up 6 00 26 11 14 14 25 E Credit Ignore 22 Emergency Credit and Friendly Credit If the unexpected happens and you can t top up then you will have the option to use 5 emergency credit Your IHD will display the message below When you are in Emergency Credit your home display will show E in the bottom left hand corn...

Page 15: ...ng number If you continue to see any of these messages then get in touch with our customer service staff who will be happy to help Keypads for manual input Keypads for manual input 1 Using the meter keypad give the blue key A a quick press This will tell the meter that you want to top up in VEND MODE 1 2 3 4 5 6 7 8 9 A 0 B 24 Taking a meter reading To access your meter reading start by pressing o...

Page 16: ... smart meter or IHD you can contact us via our freephone number 0800 121 6699 or email customerservice ramenergy co uk Checking the progress of your meter repair If you d like further details on the progress of your repair you can get in touch using the contact details above Repair Charges If your smart meter or IHD are faulty then they will be repaired or replaced free of charge Deliberate damage...

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