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If the troubleshooting guide did not resolve the symptom, please contact your local RainSoft Dealer for service. If
you cannot locate your local RainSoft Dealer, please contact RainSoft Customer Service at 1-800-860-7638 or logon
to www.rainsoft.com for the name and location of your nearest authorized Dealer.
Troubleshooting Guide
Symptom
Cause
Solution
1. The system fails to
regenerate automatically
1. The power supply is plugged into intermittent or
dead power source.
1. Connect to a constant power source.
2. The system is not counting gallons.
2. Call your RainSoft Dealer for service.
1. The computer is not set properly.
2. The time is off due to daylight savings.
1. Low pressure to the unit.
1. Bypass the system. If the problem still exists
after bypass, it is not related to a RainSoft
product. (Check your water distribution
system.) If the problem is resolved after
bypass, call your RainSoft Dealer for service.
1. Reset the time of day/hour of regeneration.
2. Verify that auto daylight savings time is set to
“ON”.
3. The maximum system capacity has been exceeded.
3. Limit water usage until the regeneration is
complete.
2. The system regenerates at
the wrong time
1. The raw water has changed.
2. The bypass valve is open.
3. The power supply is disconnected.
3. Plug in the power supply.
1. Call your RainSoft Dealer for a new water
analysis.
2. Close the bypass valve.
3.
Poor water quality
4. Loss of water pressure
2. The brine valve is dirty.
3. Low inlet pressure.
4. The injector is plugged.
4. Call your RainSoft Dealer for service.
3. Call your RainSoft Dealer for assistance.
3. Low inlet pressure.
3. Call your RainSoft Dealer to increase the inlet
pressure. It must be a minimum of 20 psi.
2. Call your RainSoft Dealer for service.
5. Excessive water in the brine
tank and/or salty water
1. The drain line is plugged/restricted.
1. Check the water flow to the drain. Check for
crimps in the drain line. Call your RainSoft
Dealer for service.
6. The system fails to use salt
1. Check the water flow to the drain. Check for
crimps in the drain line. Call your RainSoft
Dealer for service.
1. The drain line is plugged/restricted.
2. The injector is plugged.
2. Call your RainSoft Dealer for service.
4. No water in the brine tank.
4. Call your RainSoft Dealer for service.
7. Constant flow to the drain
1. Foreign material in the valve.
2. Excessive water pressure.
2. Install a pressure regulator.
1. Call your RainSoft Dealer to clean the valve.
