WARRANTY CLAIM PROCEDURE
IMPORTANT:
The wooden components in your Rainbow Playgrounds America, Inc. playground will have
imperfections. We remind you that
seasonal checks and surface cracks, knot holes and
knots, are natural characteristics of all wooden play equipment. These imperfections that
are not resulting in structural failure are not covered under this warranty.
Now that your Rainbow Playgrounds America, Inc. playground is correctly installed and
maintained, you may have a warranty claim. Please take the following steps to ensure a fast
claim:
1. Register your Rainbow Playgrounds America Inc. playground.
2. Write a brief letter describing any problems.
3. Attach a copy of your sales receipt or other means of proof of purchase.
4. Provide a photo of the part or parts for your warranty claim and a photo of the complete set.
NOTE: Failure to supply any information may result in claim delay or possibly void warranty.
Mail or email all information to
Rainbow Playgrounds America, Inc
.
Customer Service Department at:
A Rainbow Playgrounds America, Inc. Customer Service Representative will contact you by
phone or mail after reviewing the claim. If the part is covered under warranty, you will be
responsible for shipping and handling charges.
Rainbow Playgrounds America, Inc.
500 Rainbow Parkway
Brookings, SD 57006
or
Rainbow Playgrounds America, Inc.
Customer Service Department hours are:
Monday - Friday 8am - 5pm cst
Saturdays (April 11 - June 30) 8:30am - 5pm cst
1-888-201-1570
or E-Mail us at:
www.rainbowplaygroundsamerica.com
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