7
EN
7
Frequently asked
questions
My Bluetooth earpieces does not turn on.
The battery level is low. Charge the earpieces.
I cannot pair my Bluetooth earpieces with my
Bluetooth device.
The Bluetooth is disabled. Enable the Bluetooth
feature on your Bluetooth device and turn on
the Bluetooth device before you turn on the
earpieces.
Pairing does not work.
•
Put both earpieces into charging case.
•
Make sure you have disabled the Bluetooth
function of any previously connected
Bluetooth devices.
•
On your Bluetooth device, delete “
T9
” from
the Bluetooth list.
•
Pair your earpieces
The audio quality is poor and crackling noise
can be heard.
•
The Bluetooth device is out of range.
Reduce the distance between your
earpieces and Bluetooth device, or remove
obstacles between them.
•
Charge your earpieces.
The audio quality is poor when streaming
from the mobile phone is very slow, or audio
streaming does not work at all.
Make sure your mobile phone not only supports
(mono) HSP/HFP but alos supports A2DP and
is BT4.0x (or higher) compatible
I cannot connect the earpieces to another
device, what do I do?
•
make sure the Bluetooth function of the
previous paired device is turned off.
•
Repeat the pairing procedure on your
second device
I hear sound from only one earpiece.
•
If you are in a call, it is normal that sound
comes from the right and left earpiece.
•
If you are listening to music but sound only
comes from one earpiece:
•
The other earpiece may be out of
battery. For optimal performance,
charge both earpiece fully.
•
The right and left earpieces are
disconnected from each other, Turn
off both earpiece first. Then put both
earpieces back to charging case
and
take them out. This will
turn the
earpieces on and connect
the two
earpieces. Reconnect the
earpieces to
your Bluetooth device.