RAFTEC SAFE Series, Instruction Manual

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9
EN
10. WARRANTY
1. The manufacturer guarantees the conformity of the
products with safety requirements, provided that the
consumer observes the rules of use, transportation,
storage, installation and operation.
2. The warranty covers all defects arising from the fault
of the manufacturer’s factory.
3. The warranty does not cover defects arising in the
following cases:
- violation of the passport modes of transportation,
storage, installation, operation and maintenance of
the product;
- improper transportation and handling;
- the presence of traces of exposure to substances that
are aggressive to the materials of the product;
- the presence of damage caused by fire, elements,
force majeure;
- the presence of damage caused by improper
consumer actions;
- the presence of traces of third-party interference in
the design of the product.
4. The manufacturer reserves the right to make changes
to the product design that do not affect the declared
technical characteristics.
11. TERMS OF WARRANTY SERVICE
1. Claims on the quality of goods may be made during
the warranty period.
2. Defective items are repaired or exchanged for new
ones during the warranty period. The decision to
replace or repair the product is made by a service
center. The replaced product or part thereof, obtained
as a result of repair, becomes the property of the
service center.
3. The costs associated with the dismantling, installation
and transportation of the defective product during the
warranty period shall not be reimbursed to the Buyer.
4. In cases where the claim is not substantiated, the cost
of diagnosis and examination shall be paid by the
Buyer.
5. Products are accepted for warranty repair (as well as
upon return) fully completed.