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The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized 

to make any modification, extension or addition to this warranty. 

 

Warranty Conditions 

The above Limited Warranty is subject to the following conditions: 

1.

 

This warranty extends only to products distributed and/or sold by RADtec. It is effective only if the products are purchased and operated in the USA. 

(Within the USA including US 48 States, Alaska, and Hawaii.) 

2.

 

This warranty covers only normal use of the heater. RADtec shall not be liable under this warranty if any damage or defect results from (i) misuse, 

abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by 

anyone other than an authorized RADtec representative; (iv) damages incurred through irresponsible use, including those resulting from mounting the 

heater above a body of water, mounting the heater vertically and or other non-recommended practices. 

3.

 

You must retain your bill of sale or other proof of purchase to receive warranty service. 

4.

 

No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty. 

5.

 

RADtec makes no warranty either expressed or implied regarding third-party (non-RADtec) parts. 

6.

 

You must have filled out and filed your Warranty Card with RADtec to activate this warranty.  

 

Return of Non-Defective Products 

A  non-defective  product  may  be  returned  to  RADtec  within  thirty  (30)  days  of  the  invoice  date  for  a  refund  of  the  original  purchase  price  with  the  following 

amendments/fees: 

1.

 

RADtec will refund neither the original shipping cost nor the shipping and handling fees incurred from the products return. If the original 

purchase was made under a “Free Shipping” promotion, then a standard $50 fee will be deducted from any return in counter to that offer. 

2.

 

No refund will be granted for the heater which has been used or tampered with in any way which jeopardized RADtec’s ability to remarket 

or resell the product. RADtec maintains full discretion in decisions regarding a product’s fitness for return. 

3.

 

No refund will be granted if the product has been installed OR more than 30 days has elapsed since the product was purchased.

 

4.

 

Any non-defective returns are subject to a 15% restocking fee; which percentage is taken from the final purchase price less any shipping or 

handling charges. 

5.

 

Quantity purchases of five heaters or more are not eligible for return. 

 

To return a defective product, please contact our Customer Service Department for a Return Merchandise Authorization (RMA) number and follow the Return of 

Products Instructions below. The RMA is valid for 10 days from the date of issuance. 

Returns will not be accepted without an RMA

. Manufacturer restrictions do 

apply.  

Procedures for Obtaining Warranty Service 

RMA (Returning Merchandise Authorization) Policy: 

If repairs are required, the customer must obtain an RMA number and provide proof of purchase. RMA and services are rendered by RADtec only. Any 

shipping costs after 30 days (starting from the original date of purchase) on any item returned for repair is the customers’ responsibility. All returned parts must have 

an RMA number written clearly on the shipping label of the package along with a copy of the original proof of purchase. No COD package s will be accepted. No 

package will be accepted without an RMA number written on the shipping label. RMA numbers are only valid for 30 days from the date of issue. 

 

Should you have any problems with your heater, please follow these procedures to obtain the service:

 

1.

 

Please contact RADtec’s Customer Service at 214-295-6889 or email at [email protected]

2.

 

If the heater must be repaired, an RMA number (Return Merchandise Authorization Number) will be issued for shipment to our repair department. 

Please follow the instructions given by RADtec’s technical support staff to ship your heater. RADtec will not accept any shipments without an RMA 

number. 

3.

 

Pack the heater in its original box or a well-protected box, as outlined in the Return Shipping Instructions. RADtec will not be responsible for shipping 

damage/loss of any product outside the original 30-day eRADusa-paid service period. It is very important that you include the RMA number clearly on 

the shipping label of the package. Ship the heater with a copy of your bill of sale or other proof of purchase, your name, address, phone number, 

Summary of Contents for G30R

Page 1: ...ng instructions will help you use it properly and safely We recommend that you spend some time reading this instruction manual in order for you to fully understand all of the operational features it o...

Page 2: ...qualified electrician should perform servicing or repairs Attempting to repair the unit yourself will void your warranty If the power cable is damaged it must be replaced by the manufacturer its servi...

Page 3: ...do not install your heater and find an alternative location to install this product Do not position directly above or below an electrical socket Do not remove any of the warning stickers or signs fro...

Page 4: ...s II Insert the six plastic wall anchors into the six holes III Fix the bracket using six ST4 35 screws and make sure the installation points are fixed securely IV Before fixing the heater make sure t...

Page 5: ...uired to attain a long and efficient operation of your appliance 1 Check the cleanliness of the Reflector and IR Filament at least once a month If necessary apply cleaning and maintenance instructions...

Page 6: ...replace defective parts with new or reconditioned parts at RADtec s option without charge to you Shipping fees incurred from returns for under warranty service in the first 30 days will be paid by RAD...

Page 7: ...n decisions regarding a product s fitness for return 3 No refund will be granted if the product has been installed OR more than 30 days has elapsed since the product was purchased 4 Any non defective...

Page 8: ...d in the repair WARRANTY EXCLUSIONS RADtec accepts no liability for problems caused by after market parts and hardware modifications or additions RADtec is not responsible for giving any technical sup...

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