ECP-2102 Single-Board Computer
vi
Service Manual
Customer Support
Accessing the Web Site
In-depth printable service manuals and other documentation are available for download from
the RadiSys Web site:
Then click on
to access a link to the documentation, drivers, and BIOS.
Documentation is available at this Web site in Adobe
®
Acrobat
®
.PDF format, and may be
viewed and printed using the free Acrobat
®
Reader
™
software. BIOS files are available as self-
extracting disk image files. Links are provided to various partners’ web sites where any files
and tools needed to install drivers are available for download.
Calling Technical Support
1. Have the RadiSys product model and serial number available.
2. Call Technical Support:
•
In the continental USA, Monday – Friday, 8:00 a.m. – 5:00 p.m., Central Time, dial
800–627–8700.
•
Outside the USA, dial 713–541–8200 (add long distance/international access codes).
•
In Europe, Monday – Friday, 8:30 a.m. – 5:00 p.m., dial +31–36–5365595.
Inspection of Contents / Packaging of Product
The packaging for this product has been tested to assure that it will withstand responsible
handling by the carrier.
Caution:
Inspect contents immediately and file a claim with the delivering carrier for any
damage. Save the shipping box and packaging material to use for any further shipment of this
equipment.
However, if the packaging is damaged and is not suitable for shipment, call RadiSys Technical
Support to obtain new packaging. The warranty may be void if the product is returned using
unapproved or damaged original packaging.
Returning Your Product
A Returned Material Authorization (RMA) number must be written on the outside of the
shipping carton of all equipment returned to RadiSys for service and/or repair. It is
recommended that any correspondence included with the carton contents also refer to the
RMA number.
Note:
The factory will refuse the shipment if it is sent freight collect or if it does not display
an RMA number.
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Summary of Contents for EPC-2102 P5000HX2 Series
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