深圳市乐迪电子有限公司
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PART 5. AFTER-SALES SERVICE POLICIES
After-sales Contact Information: [email protected]
Note:
Your email will be replied once the after-sales are at work. When there is statutory holiday in China,
the reply may be delayed.
Warranty:
Starting from the date of purchase, your products will enjoy:
1. lifetime guidance on using.
2. 2-year warranty for all RadioLink transmitters.
3. 1-year warranty for all RadioLink products except transmitters.
During the warranty period, if there is any non-artificial performance failures (no unauthorized disassembly,
no modification or installation under the guidance of non-official instructions, damage, other non-artificial
failures) or failures caused by the quality of the product itself, RadioLink will provide free accessories for
users for replacement.
Note:
Keep purchase invoice with order number when you buy products online. Keep receipt when you
buy products offline. If there is a failure to provide valid purchase invoice or receipt, you can communicate
with the after-sales to communicate the situation and possibly resolve this situation. After verification by
the after-sales, the warranty period can be verified.
RadioLink After-sales Process
1
．
Contact the after-sale service and provide information about product, faults or bugs, the time of
purchase, purchase location, and purchase invoice with order number.
2
．
Communicate with the after-sales to find out the problem. When there is necessity to send
accessories, provide detailed receiver information including phone, name, address, postcode to the
after-sales and pay for it (or free).
3
．
Wait and receive the accessories for replacement.
Note:
If there is necessity to replace accessories, please contact the seller it was purchased from first,
after which if the situation is still not resolved contact RadioLink.
Repair Costs
1
．
If the products are under the warranty, RadioLink will provide free accessories for users for
replacement. The freight is paid by the user by default.
2
．
If the products are out of warranty, or the problem is caused by artificial damage, accessory costs
and freight will be paid by the user.
