25
Troubleshooting
ˆ
Troubleshooting
We do not expect you to have any problems with your phone, but if you do, these suggestions
might help.
Problem
Suggestion
The phone does not work or works poorly.
Be sure the base’s phone line cord and AC adapter are
correctly and securely connected.
Be sure the battery pack in the handset is connected and
charged.
Return the handset to the base for about 5 seconds to
reset the security access-protection code.
The handset stops working or works poorly
during a call.
Move the handset closer to the base.
Lift the base’s antenna to a fully vertical position.
Be sure the handset’s battery pack is charged. (If the bat-
tery pack power is too low, the handset cannot display
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.)
Low volume or unusual sounds.
Someone has picked up another phone on the same line.
Hang up the other phone.
Dropout or mute.
Keep the handset away from computers, remote control
toys, wireless microphones, alarm systems, intercoms,
room monitors, fluorescent lights, and electrical appli-
ances.
Move to another location or turn off the source of interfer-
ence.
Press DELETE/CH to change the channel.
Hang up and redial the number.
The phone cannot be operated at a useful
distance from the base because the signal
becomes weak or noisy (handset’s range
has decreased).
Be sure neither the handset’s nor base’s antenna is
touching a metal surface.
Return the handset to the base and recharge the battery
pack.
Lift the base’s antenna to a vertical position.
The handset battery pack does not charge.
Check the charging contacts on the handset and base. If
they are dirty, clean them with a pencil eraser.
Be sure the battery pack is connected correctly.
Be sure the handset is properly seated on the base.
Replace the battery pack (see “Connecting, Charging,
and Replacing the Battery Pack” on Page 11).
