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Troubleshooting

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Troubleshooting

We do not expect you to have any problems with your phone, but if you do, these suggestions
might help.

Problem

Suggestion

Cannot set up the dialing mode, date and 
time, area code, ringer volume, speaker-
phone extension number and speaker-
phone/headset/handset volume levels

You cannot proceed to set up while you are talking or 
reviewing the Caller ID information.

During set up, be sure to complete each step within 30 sec-
onds.

The stored information, such as the dial-
ing mode, area code, or ringer volume is 
cleared.

A power failure occurred and all stored information has 
been cleared. Set up again if necessary.

The phone does not display the callers 
name and/or phone number.

The phone is receiving interference from other telephones. 
Disconnect other phones and try again.

Other electrical appliances connected to the same outlet or 
the telephone line noise interferes with the reception of the 
Caller ID information. Keep the phone away from the inter-
fering sources.

The message waiting indicator appears 
and remains on the display.

Retrieve the message.

See “Caller ID Operation” on Page 22 to delete the mes-
sage waiting indicator whether you want to retrieve it or not.

Display is blank.

Be sure the AC Adapter is properly and securely connected.

No Caller ID information appears.

Subscribe to Caller ID service with your phone company.

The telephone does not ring.

Be sure the Do Not Disturb (DND) function is not activated.

Be sure the ringer is turned on.

Do not connect too many other types of phones to your 
phone. Connecting too many non 43-1752 phones will 
reduce each phones ringer volume level. Disconnect the 
other types of phones.

The phone does not receive the intercom 
pager signal.

Be sure the extension number is correctly set up. Every 
extension’s Line 1 should be connected to the same tele-
phone number/line.

Other internal stations cannot join in a 
call.

The line-lock feature locks out all other internal stations from 
using the line. Press the line button to release the line-lock.

A busy signal sounds while calling a sta-
tion.

The busy signal sounds to remind you that the party you 
called is using the Do Not Disturb (DND) function to lock out 
all incoming calls or pages. Try to call after the called party 
released DND.

Cannot redial or memory dial the phone 
number.

Be sure you dial and store the correct phone number. 

Try manually dialing the phone number.

Summary of Contents for 4-Line System Speakerphone with Caller ID and Headset Jack

Page 1: ...Owner s Manual Please read before using this equipment 4 Line System Speakerphone with Caller ID and Headset Jack ...

Page 2: ... s name only caller s name and number Your phone displays the caller s name only if that option is available in your area The actual number of Caller ID records your phone will store depends on the amount of Caller ID information sent by the phone com pany FCC STATEMENT This phone complies with Part 68 of the FCC Rules You must upon request provide the FCC Registration Number and the REN to your p...

Page 3: ...C WANTS YOU TO KNOW In the unlikely event that your phone causes problems on the phone line the phone com pany can temporarily discontinue your ser vice If this happens the phone company attempts to notify you in advance If advance notice is not practical the phone company notifies you as soon as possible and advises you of your right to file a complaint with the FCC Also the phone company can mak...

Page 4: ... Answering a Call 14 Switching Between the Handset and the Speakerphone 15 Adjusting the Volume 15 Using Pause Redial 15 Using Auto Redial 15 Using Flash 16 Using Hold 16 Using Privacy 16 Using the Timer 16 Conference Calling 17 With Two Outside Callers 17 With One Outside Caller and One or More Internal Stations 17 Using DND Do Not Disturb 17 Using Tone Services On a Pulse Line 18 Memory Dialing ...

Page 5: ...m Call 21 Paging One Station 21 Paging All Stations 21 Answering a Page 21 Transferring a Call 22 Caller ID Operation 22 Caller ID Messages 22 Reviewing Caller ID Records 23 Storing Numbers from Caller ID Records 23 Deleting Caller ID Records 23 Using Caller Dial 24 Troubleshooting 25 Care 26 ...

Page 6: ...ation to automatically re dial the last dialed number up to ten times Privacy lets you talk to someone else in the room without being overheard by the per son s on the phone Liquid Crystal Display displays the date time call time the phone or extension num ber you dialed and other helpful information Volume Control lets you adjust the vol ume of the sound you hear through the hand set phone or hea...

Page 7: ...rs not supplied If your phone line jacks are not modular jacks you can update the wiring your self or you can have the phone com pany update the wiring for you The USOC number of the two line jack to be installed is RJ14C or RJ14W for a wall plate jack The USOC number for a single line jack is RJ11C or RJ11W for a wall plate jack Jacks couplers adapters and other components are available at your l...

Page 8: ...nets wireless intercoms alarms and room monitors Cautions You must use a Class 2 power source that supplies 12V DC and delivers at least 400 mA Its center tip must be set to positive and its plug must fit the phone s POWER 12VDC 400mA jack The supplied adapter meets these specifications Using an adapter that does not meet these specifications could damage the phone or the adapter Always connect th...

Page 9: ... 15 16 inches 100 mm apart Then thread a screw into each hole letting the heads extend about 3 16 inch 5 mm from the wall 1 Remove the mounting bracket from the bottom of the base by pressing and holding in both spring tabs then gently pulling the wide end of the bracket and lifting it off 2 Insert the tabs on the narrow end of the mounting bracket upward into the lower slots near the center of th...

Page 10: ...AC adapter into a standard AC outlet Initializing briefly appears then JAN 01 12 00 AM EXT 11 FRI appears 7 Lift and rotate the handset holder 180 then snap it back into place so it holds the handset 8 Plug one end of the coiled cord into the modular jack on the handset Then con nect it to the jack on the left side of the base Place the handset in the cradle Note Your local RadioShack store sells ...

Page 11: ...able extension number SETTING THE DIALING MODE Follow these steps to set the phone for the type of service you have tone or pulse Note The phone is preset for tone service 1 Press PROGRAM MEMORY appears 2 Press 3 Press 0 if you have tone service or press 1 if you have pulse service 4 Press PRIVACY to store the setting The phone rings once SETTING THE DATE AND TIME To set the date and time you must...

Page 12: ...ress the number key 1 2 3 or 4 to select the telephone line you want to enable or disable 4 Press 1 to enable or 0 to disable the telephone line 5 Press HOLD The phone beeps once SETTING THE AREA CODE Note If you do not complete each step with in 30 seconds the phone exits programming Start again at Step 1 1 Press PROGRAM MEMORY appears 2 Enter a 3 digit area code 3 Press HOLD The phone rings once...

Page 13: ...nal 4 Line System Speakerphones you connect to Line 1 and reset continues to ring and displays EXT 00 until you set a new ex tension number see Setting Extension Numbers on Page 11 Item Setting Item Setting Dialing mode Tone Ringer volume level Middle Phone s station exten sion number 11 Calendar JAN 01 FRI 12 00 AM Speakerphone volume level Volume level 4 Area code Cleared Handset volume level Lo...

Page 14: ...ne automatically se lects an available line or you can select a line When you hear the dial tone dial the phone number you see the number as you dial To make a call using the speakerphone press SPKR PHONE The SPKR PHONE indi cator lights Dial the phone number you see the number as you dial To answer an incoming call pick up the handset or press SPKR PHONE To end a call place the handset back on th...

Page 15: ... store long distance as well as local num bers You can quickly redial the last number you dialed from that station To redial the last number with the handset lift it then press PAUSE REDIAL To redial the last number with the speaker phone or headset press PAUSE REDIAL The phone automatically selects an available line and dials the number Notes When you redial a phone number that includes a tone pu...

Page 16: ...disconnect the current call Do not press FLASH to hang up the speakerphone The phone s redial memory stores only digits you entered after you press FLASH USING HOLD You can hang up the handset or use one of the other phone lines without disconnecting the current call by putting a call on hold When you put a call on hold line lock is can celled so you can put a call on hold at one station and pick ...

Page 17: ...all again while both calls are on hold pick up one of the calls then press CONFERENCE With One Outside Caller and One or More Internal Stations Follow these steps to have a conference call with one outside caller and any or all other internal stations 1 Place the outside caller on hold by pressing HOLD 2 Press INTERCOM and dial the station number you want to join your call 3 When the station answe...

Page 18: ... 2 phone numbers stored in it into ei ther an upper or lower memory position Notes Leave the handset in the cradle when you store numbers To prevent unauthorized access to spe cial services we recommend you do not store a personal identification number in memory 1 Press PROGRAM MEMORY appears 2 Enter the number you want to store including any pause redial or flash entries see Entering a Pause on P...

Page 19: ...ll of numbers for special ser vices such as alternate long distance or bank by phone store each group of num bers in its own memory location To use the stored special service informa tion dial the service s main number list Then at the appropriate place in the call press LOWER if necessary then the button for the location where the additional informa tion is stored Testing Stored Emergency Numbers...

Page 20: ...eadset ICM appears and you hear a steady tone through the speaker or headset Or lift the handset then press INTER COM ICM appears and you hear a steady tone through the handset 2 Within 10 seconds enter the extension number 11 to 22 for the station you want to call That station s intercom indi cator flashes rapidly and that station repeatedly sounds a double ring Notes If the called party does not...

Page 21: ...are calling PAGE and your extension number appear on the paged station The paged station s PRIVACY indicator lights to show its microphone is turned off and its speaker automatically turns on 3 Lift the handset and speak your announcement or talk into the speaker phone Notes You can change from an individual page to an intercom call by pressing INTER COM Use the upper memory location buttons to di...

Page 22: ... the incoming call the dis play only shows the number of Caller ID records Your phone receives up to 4 call records from different lines at the same time However if you receive two or more calls with Caller ID information from dif ferent lines simultaneously or sequen tially the display only shows the call record from the line which rings last and that line s indicator flashes The call record from...

Page 23: ...ress TIMER BACKWARD or CLOCK FORWARD to select the desired phone number 2 Press PROGRAM MEMORY appears 3 Press TIMER BACKWARD or CLOCK FORWARD once The selected phone number appears 4 To store the phone number to the lower memory position press the desired memory location The phone rings once and stores the number To store the phone number to the upper memory position press LOWER so LOWER indicato...

Page 24: ...er by simply pressing CALLER DIAL Note You must store your home area code in order to use CALLER DIAL see Setting the Area Code on Page 12 If the call came from your home area code the Caller ID record shows only the seven digit number without an area code Follow these steps to dial a number from a Caller ID record without adding a 1 or an area code 1 Press LOWER then repeatedly press TIMER BACKWA...

Page 25: ...ID Operation on Page 22 to delete the mes sage waiting indicator whether you want to retrieve it or not Display is blank Be sure the AC Adapter is properly and securely connected No Caller ID information appears Subscribe to Caller ID service with your phone company The telephone does not ring Be sure the Do Not Disturb DND function is not activated Be sure the ringer is turned on Do not connect t...

Page 26: ...ing with the phone s in ternal components can cause a malfunction and might invalidate its warranty and void your FCC authorization to operate it If your phone is not performing as it should take it to your local RadioShack store for assis tance If the trouble is affecting the telephone lines the phone company can ask you to dis connect your phone until you have resolved the problem The phone does...

Page 27: ...27 Notes ˆ Notes ...

Page 28: ...f a product defect during the warranty period take the product and the RadioShack sales receipt as proof of purchase date to any RadioShack store RadioShack will at its option un less otherwise provided by law a correct the defect by product repair without charge for parts and labor b replace the product with one of the same or similar design or c refund the purchase price All replaced parts and p...

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