10
Troubleshooting
• Make sure you have a CD-ROM drive
installed on your computer. You must
have a CD-ROM drive installed to copy
files from it.
• Some CD disks might have copy protec-
tions or other features that do not allow
a CD-to-CD copy.
The quality of recorded audio is poor.
• Make sure the audio cable is connected
between your sound card and the CD
rewriter or CD-ROM.
• Make sure that you do not have any
sound-muting feature turned on through
your monitor or software.
• Try playing .wav files already on your
hard disk to see if they sound poor
before you copy them to a CD.
I cannot see a second session reading
from a CD-ROM drive.
• Eject the CD and reload it.
• Refresh the screen by selecting My
Computer in Windows Explorer then
pressing F5.
• Make sure your CD-ROM drive can read
CD-RW disks. CD-RW disks can be
used only in your CD rewriter or in
newer multiread CD-ROM drives.
• Make sure the CD rewriter or another
CD-ROM drive can properly read the
disk. If another CD-ROM drive can read
the disk, the problem is probably with
your CD rewriter. Contact your local
RadioShack store for updated drivers or
patch files.
• If you are using Windows 3.1, make
sure you are using MSCDEX.EXE Ver-
sion 2.23 or later. To confirm this, restart
your computer then press F8 when
Starting MS-DOS appears. Repeatedly
click on Y until you see a line containing
MSCDEX.EXE, then
press
Y
. The ver-
sion number appears.
If you cannot find MSCDEX.EXE, you
can download it from ftp://
ftp.microsoft.com/Softlib/MSFILES/
MSCD223.EXE.
I cannot see the CD label or all files on the
CD within Windows Explorer.
• Refresh the screen by selecting My
Computer in Windows Explorer then
pressing F5.
One of my programs cannot locate the CD
in the CD rewriter.
• Some programs can only locate the first
logical drive letter assigned to a CD-
ROM or a CD rewriter. For example, if
your CD-ROM drive is assigned to drive
D: and your CD rewriter is assigned to
drive E:, the program will locate drive D:
but not drive E:. You must assign the
same drive letter to both your CD-ROM
and CD rewriter.
To do this In Windows, right click My
Computer, click Properties, open
Device Manager and double-click the
icon for the CD-ROM drive, then click
Setting. Under Reserved drive letters,
select the drive letter after the existing
letter (for both the start and end drive
letter) then click OK. Then double-click
the CD rewriter icon and click Setting.
Under Reserved drive letters, select the
drive letter before the current one then
click OK.