Owner’s Manual – Radiant Electric Storage Water Heaters
13
H3156 3156 Rev. D
Warranty
Radiant Hot Water Unit
Manufactured by Dux Manufactur-
ing Limited (“Dux”)
Terms of Warranty and Replace-
ment Guarantee
All Radiant water heaters manufactured
and sold after 1 January 2011 are
backed by a comprehensive one (1) year
full parts and labour warranty (conditions
apply – see below).
Furthermore, the Radiant tank includes
a guarantee to replace your hot water
unit if the inner cylinder fails within five
(5) years (conditions apply – see below).
The terms of the Warranty and
replacement guarantee are set out
below.
1 Year Comprehensive Warranty
Your hot water system and its com-
ponents (“Unit”) are covered by 1 year
(parts and labour) warranty against de-
fective factory materials or workmanship.
This warranty period commences from
the date of installation of the Unit provid-
ing you have proof of this installation
date. Where the date of completion of
installation is not known or cannot be
proven, then this warranty will com-
mence one (1) month after the date of
manufacture (refer to the data label on
the unit).
5 Year Replacement Guarantee
If an inner cylinder fails on a Dux hot
water unit within a further four (4)
years after the end of the initial one (1)
year warranty period, Dux will provide
a free replacement hot water unit
at the nearest approved Dux agent
or Dux office to the owner’s home.
Under this replacement guarantee,
the transport, installation and labour
costs of delivering the replacement hot
water unit and removing and replacing
the existing hot water unit with the
replacement hot water unit will be
the responsibility of the owner of the
existing hot water unit.
Conditions of Warranty and Re-
placement Guarantee
The benefits provided to you by the
warranty and replacement guarantee
(collectively “Warranty”) are in addition
to the guarantees and other rights and
remedies available to you under the
Australian Consumer Law (“ACL”).
If the Unit fails to conform to this
Warranty during the applicable period,
Dux will replace any failed component
or where necessary, in the absolute
discretion of Dux, replace the Unit free
of charge including reasonable labour
costs incurred in normal business
working hours.
This Warranty only applies to defects
which have arisen solely from faulty
materials or workmanship in the Unit
and does not apply to other defects
