Troubleshooting
No Audio (Video is OK)
Reason:
All changes in Configure, from the PC Vision Main Screen, initiate a soft
reboot which resets Audio (Volume Control) to Zero (0).
Solution:
From the PC Vision main screen, adjust
Audio L-R
settings on the Audio
Settings toolbar located on the top-left of the main viewing screen. Use the
slider to adjust the volume for both the left and right channels of audio.
Remote Does not Function
Reason:
Either the IR Code, selected under IR Set-up, does not match that of the set-
top box interfacing with the RM1106/RM1121 unit, or you do not have
permissions to operate Remote (Channel changing capability).
Solution:
From the PC Vision main screen, select
Configuration
from the File menu.
This opens the Options dialog box. Click on the
IR Config
tab. Select
IR
Configuration File
for Remove Existing Files.
To add a Configuration File, browse to find the file (the Browse button is to
the right of Configuration File Name). Highlight the file from the list and
click
Add
.
If remote is grayed out, right-click on the unit and select
Take control
.
Depending on user rights, it will either pass control to you or indicate that an
Admin has it temporarily locked out.
The Screen is Red and Blue
Reason:
The unit is streaming but there is no video signal into the RM1106/RM1121.
Solution:
Check the video source.
Note:
Red/Blue screen is present while channels are changing on settop box,
when unit locks on video sync.
26
RM1106 v 3.1
