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03-18 WECO-300 Operations Manual RR944058.2
Radian Research, Inc.
‐
Radian Research, Inc. will not accept collect shipments and does not accept
liability for damage caused by improper packing or handling during
shipment.
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Include in the shipment a detailed description of the problem and the events
that led up to the development of the problem.
‐
Radian Research, Inc. will pay local domestic surface freight costs to return
the product to the customer. Radian will not pay for overnight or express
shipping service.
Use the following address for warranty returns:
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RMA # ROXXXXX
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Radian Research, Inc.
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3852 Fortune Drive
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Lafayette, IN 47905 USA
5.4 After Warranty Service
If after-warranty service by Radian Research, Inc. is needed:
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A purchase order or credit card is required.
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The owner must pay all shipping costs.
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If requested, Radian Research, Inc. can provide an estimate for the repair.
However, if the repair is not made, the cost of labor required to obtain the
estimate will be invoiced at the hourly repair rate.
To Obtain After-Warranty Service:
All after-warranty service requests must have a return materials authorization
(RMA) number. To obtain a RMA, visit
www.radianresearch.com/support.php#rma or call 765-449-5500. Payment
information must also be provided (purchase order or credit card).
Please follow these guidelines to ensure prompt after-warranty service:
‐
Ship returned items prepaid, fully insured, and in the original packaging to
minimize the possibility of damage.
‐
Include in the shipment a detailed description of the problem and the events
that led up to the development of the problem.
‐
Radian Research, Inc. will invoice return shipping costs to the customer.
