910103
Hydraulic Rail Profile Grinder
Phone: (262) 637-9681
Email:
9.2023 Rev 2.4
Original Instructions
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Section 5: Parts and Service Support
Technical Support & Service
Telephone and web-based technical support is available for current production models through our
Customer Service Department. Service Manuals and limited technical support may be available for
models that are no longer in production.
Telephone and E-mail Technical Support
Telephone and e-mail technical support is available on normal U.S. business days from 8:00 AM to 5:00
PM U.S. Central Time Zone (GMT +6 (+5 Daylight Savings Time)).
Phone: (262) 637-9681
Email: [email protected]
Racine Railroad Products
1955 Norwood Court
Mount Pleasant, WI 53403
Non-Warranty Technical Support
Depending upon the circumstances and availability of technical service personnel, we may provide
technical assistance and/or field service support,
at the customer's expense
, to assist in the correction of
non-warranty related problems. Contact our Customer Service Department to coordinate Non-Warranty
Technical or Field Service Support.
Warranty Support Technical Support
Depending upon the circumstances and availability of technical service personnel, we may provide
technical assistance and/or field service support,
at no charge to the customer
, to assist in the correction
of warranty related problems. Contact our Customer Service Department to coordinate Warranty
Technical or Field Service Support.
Warranty Parts Claims
Material claimed to be defective must be returned to our factory for evaluation. Defective materials will be
replaced, or your account will be credited if replacement materials have already been purchased. Please
contact our Customer Service Department at the address provided below if you have any questions or
problems.
Warranty Service Support
Depending upon the circumstances and availability of technical service personnel, we may provide
technical assistance and/or field service support, at no charge to the customer, to assist in the correction
of warranty related problems. Contact our Customer Service Department at the address provided above
to coordinate Warranty Service Support.
