R Healthcare Technical Information Manual - Dash November 2013 Revision B
5
WARRANTY POLICY
1.
It is the R Healthcare
policy to guarantee our products for a period of “24” months from their
placement into service. The warranty applies to any defects in workmanship or materials, which
renders the product unfit for its intended use. R Healthcare wheelchairs must be used in
accordance with the information provided, with service work carried out through an NHS approved
service agent in accordance with the R Healthcare wheelchair information manual. The wheelchair
information guide includes service record information, which should remain with the wheelchair.
2.
Defective Parts / Sub-Assemblies / Assemblies
In the event of a defective part / sub assembly or assembly that requires replacement(s) the
preference is that only genuine R Healthcare components shall be utilised. The fitting of other
industry standard components is acceptable when fitted as recommended in our technical manual.
Unsupported modifications shall render the warranty void and any subsequent losses or claims
shall be the liability of the organisation undertaking such repairs or modifications.
R Healthcare will not be liable for consumable items at any stage during the warranty period unless
defects in workmanship or materials have caused a product failure. Such consumable items
include tyres, inner tube, handgrips, tipping sleeves, footplate mats, upholstery, fabrics, belts etc.
3.
Spares
All orders for warranty replacement parts shall be processed by R Healthcare within 4 working
days or as stock levels permit. All parts will be supplied and invoiced under normal trading terms.
All genuine R Healthcare Spares carry 12 months warranty from the date it is put into service.
4.
All warranty claims, spare parts returns and relevant queries relating to this warranty
procedure should be addressed to:
Customer Services,
Botterills Building
Unit D Block 9 South Avenue
Blantyre Ind. Est.,
Glasgow
G72 0XB
Telephone. 0870 609 0600.
Fax. 01685 881 755
R Healthcare Internet site
.uk gives further details of Healthcare products.
Important
R Healthcare recommend that reconditioning or service of spare parts and accessories
is not carried out, the advice is to purchase new approved R Healthcare parts.
