User Manual v.1
QVidium
®
QVDEC4K™ UHD/HEVC Video Decoder
Copyright 2023 QVidium
®
Technologies, Inc.
Page 27 of 34
6.2 Support
For specific technical help, we kindly ask that you first contact the reseller or distributor from whom
you purchased your QVidium product. If you still require further assistance, or you purchased your
product directly from QVidium, please contact QVidium Technologies, Inc. by either phone or e-
mail at:
Phone: (858) 792-6407
Phone Support Hours: Monday - Friday 9:00 am to 5:00 pm PST
E-mail: [email protected]
E-mail response time: within 24-hours
Technical support is limited to the basic functionality found in the Web user interface and to
standard network applications. For example, we cannot provide detailed command-line support
unless the user has sufficient experience and knowledge of Unix or the Linux operating system.
For Broadband Wireless networking applications, because of the inherent low bitrate constraints,
bit rate and link variability, and complexities of found in Broadband Wireless networks, we cannot
directly provide support for applications over Broadband Wireless Networks. In these cases, we
would be glad to refer you to one of our vertical marketing and system integration partners for help
with your specific application.