Troubleshooting for Simple Troubles
Low conversation volume
Possible causes of trouble
Troubleshooting
The conversation volume is set too low. Please increase conversation volume.
The counterpart can’t hear you
Possible causes of trouble
Troubleshooting
Your microphone is too far away from
voice.
Put the microphone close to your mouth.
No ringtone for incoming call
Possible causes of trouble
Troubleshooting
The alerting signal of incoming call is
set in mute mode.
Please reset alerting signal of incoming call in ringtone
The volume of ringtone is set too low.
Please increase volume.
Call forwarding is set.
Please cancel Call divert
Battery can’t be charged
Possible causes of trouble
Troubleshooting
The battery is exhausted and placed for
too long.
Please charge battery in time after mobile phone
signalizes insufficient power.
Battery is in bad contact with mobile
phone.
Please make sure battery is correctly placed.
Charger is in bad contact with mobile
phone.
Please link well charger and port of mobile phone, now
the screen displays charging indicator
Battery or charger is damaged.
Please contact maintenance station designated by the
company
The surrounding temperature is too low
or too high.
Please charge mobile phone under normal temperature.
