User Manual
6 Troubleshooting
This chapter lists the common problems that may be encountered when using this product. If you are unable
to solve the problem according to the information below, please contact the customer service center or the
dealer.
State
The machine
can't be started
Fan not working
Poor purification
performance or no
optimal purification
capacity
Possible causes
The power plug is not in place
The power plug or wire is
damaged
The machine is not on
The motor is damaged
Motor loose or foreign
particles inside the machine
The filter was not replaced
The air inlet or outlet of the
machine is blocked
The plastic package of the
filter is not removed
There is no proper clearance
or space around the machine
to ventilate it
There is no filter in the machine
More than expected room
coverage
Possible solutions
Pull out the power plug and
plug in the power again
Contact customer service
center or dealer
Contact customer service
center or dealer
Contact customer service
center or dealer
Replace a new set of filter
Contact customer service
center or dealer
Remove the plastic package
of the filter screen for reuse
Make sure that the air inlet
and outlet of the machine are
not less than 50cm away from
the obstacles
Make sure that the filters are
placed in the machine in the order
indicated
Recheck whether the area of the
used room is consistent with the
specified area of the machine
Plug in the power and turn on the
machine again
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