September 2020
23
Quest IQ Compressor Wall OMM
Equipment Warranty
General Policy
All Quest service and warranty work is managed exclusively by Dehumidified Air Services (DASV). All warranties
apply to the original equipment owner and are not transferable. All warranty inquiries should be made through
either Quest Customer Account Management or Dehumidified Air Services.
Quest Customer Account Management:
Phone: 1-833-327-2447 Email: [email protected]
Dehumidified Air Services:
Phone: 1-833-327-7665 Email: [email protected]
Quest warrants as set forth and for the time periods shown below that it will provide through either a DASV
Service Technician or an authorized service organization specified and approved by DASV, a new or rebuilt part to
replace a factory installed part which has failed because of defect in workmanship or material.
NOTE:
E
VERY REQUEST RELATED TO WARRANTY OF ANY NATURE AS DESCRIBED BELOW MUST BE
OFFICIALLY AUTHORIZED AND DOCUMENTED IN ADVANCE BY
DASV
TO QUALIFY FOR WARRANTY
COVERAGE
.
Warranty Void Unless Registered
All Warranties are void
unless the start-up of the equipment is approved by a DASV service technician. Upon
completion of the start-
up, a “Warranty Registration Certificate” will be issued, along with the Start-Up Report,
which activates the Warranty Period of the equipment. The Warranty Period will commence either upon
completion of start-up registration of the equipment or 6 months from factory ship date, whichever comes first.
Initial 90‐Day Comprehensive Warranty
During the first 90 days from initial start-up, all parts and r
epairs related to factory defects or replacement parts
are covered by the Quest manufacturer warranty. All parts and labor requirements will either be handled by DASV
technicians directly or managed and approved in advance by DASV through DASV authorized technicians.
Internet Connected, Conditional One-Year Repair Warranty
If and only if the equipment is connected to the internet from the date of the warranty activation, a Repair
Warranty will be provided for an additional 9 months subsequent to the initial 90-Day Comprehensive Warranty
for a total of 12 months of parts and labor warranty coverage. The unit must be connected and communicating to
Quest’s GrowSentry™ for the entire term from start
-up in order to qualify.
If qualified, Quest will provide or pay for the required part and direct labor only, related to the part replacement.
Only the labor required to replace the defective part is under warranty for this 9-month extension. Travel time,
diagnostic time, per diems, truck charges, shipping charges etc. are not covered under this Conditional Repair
Warranty.
Two-Year Parts Warranty
If any factory installed part supplied by Quest fails because of a defect in workmanship or material, prior to the
completion of the 24
th
month from date of completion of the warranty activation, Quest will provide a new or
rebuilt part F.O.B. our factory. No labour reimbursement will be made for expenses incurred in replacing the part
except as set in the
Initial 90‐day Comprehensive or Int
ernet Connected Conditional One-Year Repair Warranty
.
Quest reserves the right to have the defective part returned to the factory in order to determine the warranty
