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Warranty & Contact Details
TEN YEAR LIMITED WARRANTY
Warranty
Chubb warrants to the original consumer purchaser that each new smoke
alarm will be free from defects in materials and workmanship under normal
use for a period of 10 years from the date of purchase.
Chubb agrees to repair or replace (at our discretion) any defective smoke
alarm upon presentation of the proof of purchase. The benefits to the
consumer given by this warranty are in addition to other rights and
remedies of the consumer under the Australian Consumer Law and other
applicable laws relating to the product.
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and compensation for any other reasonably foreseeable loss
or damage. You are also entitled to have the goods repaired or replaced if
the goods fail to be of acceptable quality and the failure does not amount
to a major failure.
Exclusions
Subject to non-excludable laws, this warranty does not cover:
•
normal wear and tear to the product or parts
•
batteries or other consumables included with this product (excluding
sealed non replaceable battery models)
•
damage to the product caused by accidents, misuse, abuse, lack of
reasonable care, tampering or repair by a person not authorised by
Chubb
•
any product that has not been installed, operated or maintained in
accordance with the manual or operating instructions provided with the
product
•
any damage caused by improper power input or improper cable
connection
•
any indirect, special or consequential loss or damage of any kind
To make a claim
If a defect in the product appears within the time frame stated, you are
entitled to submit a warranty claim by returning your product to the
address shown below. Please contact Chubb on telephone number:
1800 654 435 (opening hours: Mon - Fri 9:00AM to 5:00PM AEST).
When returning the product, please ensure it is properly packaged so that
no damage occurs during transit. Any postage and packaging expenses
required to return the product to Chubb will be at your cost.
Please provide the original or a copy of the proof of purchase. Also,
please make sure you have included an explanation of the problem.
If Chubb elects to repair the product, please note that goods presented for
repair may be replaced by refurbished goods of the same type rather than
being repaired. Refurbished parts may be used to repair the goods.
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