GT500 User Manual
TRACGT500UM001
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5. Troubleshooting and Safety info
5.1.
Troubleshoot ing
Trou ble
Possible Reason
Solution
After GT500 is turned on, the
Battery light flashes quickly
always.
Charging is abnormal.
Please unplug wall charger
from GT500 and check wall
charger.
Messages can’t be reported to
the backend server by GPRS.
The SIM card in GT500
doesn’t support GPRS.
Try a GPRS supported SIM
card.
APN is wrong. Some APN
can not visit the internet
directly.
Ask the network operator for
the right APN.
The IP address or port of the
backend server is wrong.
Make sure the IP address for
the backend server is an
identified address in the
internet.
Unable to power off GT500.
The function was disabled.
Please use manage tool to tur n
off or by server command.
No response from UART when
configure GT500 through
UART
GT500 is in power saving
mode.
Remove the Data_Cable_M,
and plug it in again. After this
operation, GT500 will exit
from power saving mode for 10
seconds.
Re-try GT500 manager tool
again, it will try to wake up
device.
GT500 can’t get successful
GPS fixing.
The GPS signal is weak.
Please move GT500 to a place
with open sky.
It is better to let the top surface
face to sky.
5.2.
Safety info
Please do not disassemble the device by yourself.
Please do not put the device on the overheating or too humid place, avoid exposure to direct
sunlight. Too high temperature will damage the device or even cause the battery explosion.
Please do not use GT500 on the airplane or near medical equipment.
Queclink
Confidential
