8/8
Trouble Shooting
Do not expose the device to water or attempt to disassemble the device
Headphones will not
turn on
Ensure headphones are fully charged before turning it on.
My mobile device is unable to find the Bluetooth headphones
Check that the headphones is in pairing mode (blue/red indicator lights flashing).
Remove“ 16BN01” from Bluetooth settings list and setup again.
If still no search result, please restart the headset and phone, and try again.
After successfully pairing, headphones disconnect
Check the battery level and recharge if low.
Ensure headphones are within 10m of mobile device and free of destructions.
The connection may be affected by obstructions such as walls or other electronic devices. Try moving
closer to the device you are connected to.
When answering a call, I cannot hear anything
Ensure the mobile device is connected to headphones and not on speakerphone mode.
Increase the volume on your mobile device.
There is no sound when listening to music
Increase the volume on your mobile device.
Reconnect the headphones to your mobile device.
Check if the app has paused or stopped playback.
Headphones will not charge
Check whether the charging cable is functional.
Ensure the micro-USB charging cable is fully seated in the headphones and wall charger ports.
Ensure the charging cable and wall charger are functional.
Officework address: Officeworks Ltd. 1 South Drive, 236-262 East Boundary Road,
East Bentleigh, VIC 3165
