Motor cable issue
- Check all conections between motor cables and control unit.
Battery cable issue
- Check battery terminals, clean and connect again.
Low signal
- before operating the mover ensure that the signal between the control box and handset is good. Refer to handset
display (Fig.1A). The mover will operate best with at least 3 bars of signal.
Rollers slip on wheels
- Check that the distance of the rollers to the tyres is 20mm on both sides. Check for correct tyre pressure by
referring to your caravan manufacturer’s handbook. If the pressure is low, the roller would need to be pushed into the tyre further
than usual to gain sufficient traction.
Futher Diagnostics
- Near the bottom of the system menu there is a diagnostic feature. Press thumb stick button (Fig.1B) to enter
this menu. This will overlay the original home screen with useful information that will allow the user/support technician to identify
any areas potentially at fault. When calling the technical support team please have this menu open and ready.
On the top face of the Quattro control box, under the Quattro logo are two small LED light indicators. If you are having an issue
with your mover system, refer to the guide below to help identify the possible fault.
Blue LED
No light - Control box is not functioning or receiving power.
Static - Communication system ok, ready to connect.
Slow flashing - Handset connected.
Fast flashing - Handset signals received (buttons pressed, or thumbstick moved).
Red LED
Red LED indicating motor driver state in this way:
OFF - Control box has no power or is not functioning correctly.
Static On - Motor driver system ok, ready to operate.
Flash 1 time (or fast flashing) - Controller working correctly and driving the motor
E2, E3, E4 and E5 error codes will be automatically cleared 4 seconds after the fault is resolved. E6 error codes can only be cleared
by cycling power of controller box.
Error Code / Sequence Description
Possible cause and action
E2
- Two Flashes
Over Current
Usually caused by a very high load on the mover system.
- Check the battery is fully charged.
- Ensure all wiring and connectors are installed correctly.
- Ensure caravan isn’t exceeding safe working limit.
E3 - Three Flashes
Under Voltage
Usually caused by flat battery.
- Charge the battery or check battery voltage.
E4 - Four Flashes
Over Voltage
Usually caused by incompatible battery, or if battery is charging while mover in
use.
- Check battery type or unplug charger.
E5 - Five Flashes
Over
Temperature
Usually caused by prolonged use on heavy load.
- Allow 5 minutes for electronics and motors to cool down.
- Split operation (e.g. a long slope) into several short journeys.
E6 - Six Flashes
Critical Low
Voltage Lockout
Usually caused by loose or dry connection on the wiring, occasionally caused by
end-of-life battery.
- Check wiring and terminal conditions immediately.
- Check battery health using appropriate equipment.
Diagnostic settings menu icon.
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