background image

Motor cable issue

 - Check all conections between motor cables and control unit.

Battery cable issue

 - Check battery terminals, clean and connect again.

Low signal 

- before operating the mover ensure that the signal between the control box and handset is good. Refer to handset 

display (Fig.1A). The mover will operate best with at least 3 bars of signal.

Rollers slip on wheels 

- Check that the distance of the rollers to the tyres is 20mm on both sides.  Check for correct tyre pressure by 

referring to your caravan manufacturer’s handbook. If the pressure is low, the roller would need to be pushed into the tyre further 

than usual to gain sufficient traction.

Futher Diagnostics

 - Near the bottom of the system menu there is a diagnostic feature. Press thumb stick button (Fig.1B) to enter 

this menu. This will overlay the original home screen with useful information that will allow the user/support technician to identify 

any areas potentially at fault. When calling the technical support team please have this menu open and ready. 

On the top face of the Quattro control box, under the Quattro logo are two small LED light indicators. If you are having an issue 
with your mover system, refer to the guide below to help identify the possible fault.

Blue LED

No light - Control box is not functioning or receiving power.
Static - Communication system ok, ready to connect.

Slow flashing - Handset connected.
Fast flashing - Handset signals received (buttons pressed, or thumbstick moved).

Red LED

Red LED indicating motor driver state in this way:

OFF - Control box has no power or is not functioning correctly.
Static On - Motor driver system ok, ready to operate.

Flash 1 time (or fast flashing) - Controller working correctly and driving the motor

E2, E3, E4 and E5 error codes will be automatically cleared 4 seconds after the fault is resolved. E6 error codes can only be cleared 
by cycling power of controller box. 

Error Code / Sequence Description

Possible cause and action

E2

 - Two Flashes

Over Current

Usually caused by a very high load on the mover system.
-  Check the battery is fully charged.
-  Ensure all wiring and connectors are installed correctly.
-  Ensure caravan isn’t exceeding safe working limit. 

E3 - Three Flashes

Under Voltage

Usually caused by flat battery.

-  Charge the battery or check battery voltage.

E4 - Four Flashes

Over Voltage

Usually caused by incompatible battery, or if battery is charging while mover in 
use.
-  Check battery type or unplug charger.

E5 - Five Flashes

Over 
Temperature

Usually caused by prolonged use on heavy load.
-  Allow 5 minutes for electronics and motors to cool down.
-  Split operation (e.g. a long slope) into several short journeys.

E6 - Six Flashes

Critical Low 
Voltage Lockout

Usually caused by loose or dry connection on the wiring, occasionally caused by 
end-of-life battery.
-  Check wiring and terminal conditions immediately.
-  Check battery health using appropriate equipment.

Diagnostic settings menu icon.

Page 8

Summary of Contents for Diamond

Page 1: ...REF SW v1 1 Model No Quattro Diamond Q600 Model No Quattro Platinum E500 Model No Quattro Manual Movers REMOTE CARAVAN MOVER Electronics installation guide user information and troubleshooting UK...

Page 2: ...tched on and the control box within the caravan is receiving power LED lights on If the handset does not pair within 10 seconds Icon should change to smiling face press thumb stick button Fig 1 B two...

Page 3: ...Fig A 2 1 Fig 1 B D C A A Fig 2 Fig 3 E M1 M1 M2 M2 B B M3 M3 M4 M4...

Page 4: ...tion Mover Engagement Disengagement Page 7 Operation Shutdown Procedure Battery Replacement Page 7 Troubleshooting Pages 7 8 AWD Setup Wiring Pages 9 10 11 Product Registration Guarantee Page 12 Packa...

Page 5: ...refer to the wiring diagrams on pages 9 10 of this manual to ensure rear axle is correctly wired Mark the ends of the Motor Cables 12 13 for both motor units using the cable markers 25 The cables for...

Page 6: ...the mover increases your caravan or trailer weight So this reduces the payload of the caravan DO always make sure that the rollers are fully disengaged from the tyres when the mover is not in use Thi...

Page 7: ...ng the button Fig 1C Once activated the display will illuminate If the handset has not been used 60 seconds it will power off Ensure before continuing that the control unit has power by turning on you...

Page 8: ...the control radially sidewards to achieve a fluid change in direction The more the control is moved sidewards the tighter the turning radius that will be achieved Note moving the thumb control to the...

Page 9: ...away from the tyre Please note that you will feel a small amount of resistance initially as you disengage the cam from its locked position the spring will then do the rest of the work and pull the rol...

Page 10: ...Slow flashing Handset connected Fast flashing Handset signals received buttons pressed or thumbstick moved Red LED Red LED indicating motor driver state in this way OFF Control box has no power or is...

Page 11: ...AWD Front axle wiring M3 M2 M2 A B Caravan Front Fig 4 Positive Wire Negative Wire M3 B B M1 M1 AUTO MODEL ONLY AUTO MODEL ONLY M4 M4 ISOLATION KEY Page 9 E FUSE...

Page 12: ...Caravan Rear Fig 5 Positive Wire Negative Wire M3 B B M1 M1 AUTO MODEL ONLY AUTO MODEL ONLY M4 M4 ISOLATION KEY Quattro Diamond The upper connector on each motor is always negative black while the low...

Page 13: ...6A located on the slave control box that is powering the rear axle 5 Power on handset by double pressing button Fig 1C on the handset 6 Set the handset to AWD mode by referring to the setup and pairin...

Page 14: ...d for product registration Product Registration Guarantee Notes Please register your Quattro caravan mover online within 14 days of purchase to benefit from our 7 year warranty Registration is quick a...

Page 15: ...Purple Line Ltd Unit 1 Peninsula Business Centre Wherstead Suffolk IP92BB Web www quattromover com Tel 44 0 1473 601200 Email info purpleline co uk...

Reviews: