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ValueLoader DLT VS80/DLT VS160 Tape Autoloader User Manual

Appendix B

Customer Support

Information Needed for Support

Before contacting technical support, please have the following

information ready:
• Model number for your ValueLoader
• Serial number
• Media type and format

• Recent Error codes
• Revision number for ValueLoader and tape drive firmware
• Brand and model of your host computer
• Brand and model of your SCSI host adapter
• ValueLoader drivers and backup software that you are using and the

version number(s)

Summary of Contents for ValueLoader DLT VS160

Page 1: ...ValueLoader DLT VS80 DLT VS160 Tape Autoloader User Manual 6326704 02 A01...

Page 2: ...ion All rights reserved Your right to copy this manual is limited by copyright law Making copies or adaptations without prior written authorization of Quantum Corporation is prohibited by law and cons...

Page 3: ...eatures 2 Bar Code Reader 3 SCSI Requirements 3 Product Overview 4 Choosing a Location 6 Unpacking the ValueLoader 7 Identifying ValueLoader Components 8 Accessories 8 Installing the ValueLoader into...

Page 4: ...pe Drive 30 Creating an Inventory of Cartridges 32 Chapter 3 ValueLoader Administration 33 Section Overview 33 Configuring the ValueLoader 33 Resetting the ValueLoader 34 Changing the SCSI ID 34 Value...

Page 5: ...Appendix B Customer Support 65 Information Needed for Support 65 Backup Software Support 66 Appendix C Regulatory Statements 67 UL and CUL Listing 67 CE Compliance 67 Electromagnetic Compatibility 67...

Page 6: ...vi ValueLoader DLT VS80 DLT VS160 Tape Autoloader User Manual...

Page 7: ...igure 7 Sliding the ValueLoader into the Rack Slot Securing Mounting Bracket 12 Figure 8 Attaching SCSI and Power Cables 13 Figure 9 Operator s Panel Drive Empty 20 Figure 10 Operator s Panel Drive Lo...

Page 8: ...Figures viii ValueLoader DLT VS80 DLT VS160 Tape Autoloader User Manual...

Page 9: ...ia 6 Table 2 LEDs 22 Table 3 Control Buttons 23 Table 4 Troubleshooting 46 Table 5 Error Codes 57 Table 6 Physical Specifications 61 Table 7 ValueLoader Specifications 62 Table 8 ValueLoader Environme...

Page 10: ...Tables x ValueLoader DLT VS80 DLT VS160 Tape Autoloader User Manual...

Page 11: ...ce This user manual is designed and written for end users and field service engineers Purpose The purpose of this manual is to provide end users with the following information ValueLoader DLT VS80 DLT...

Page 12: ...lueLoader Administration This chapter describes how to configure upgrade firmware and retrieve ValueLoader information Chapter 4 Diagnostics and Troubleshooting This chapter describes how to identify...

Page 13: ...al Standard for information systems dated March 9 1990 Copies may be obtained from Global Engineering Documents 15 Inverness Way East Englewood CO 80112 800 854 7179 or 303 397 2740 Note Notes emphasi...

Page 14: ...m Storage Systems P O Box 57100 Irvine CA 92619 7100 949 856 7800 800 284 5101 Technical Publications 0 To comment on existing documentation send e mail to doc comments quantum com Visit the Quantum h...

Page 15: ...verview 1 This section describes the following Installation Overview Understanding ValueLoader Features Choosing a Location Unpacking the ValueLoader Identifying ValueLoader Components Installing the...

Page 16: ...SCSI cable to the ValueLoader and server s SCSI host adapter see page 12 7 Attach the power cable to the ValueLoader and plug in the power cable to the nearest power outlet see page 12 Power the Valu...

Page 17: ...or LCD screen The information from each label is stored in memory and available through SCSI to the computer s operating system or backup application upon request If utilizing the bar code reader you...

Page 18: ...nderstanding ValueLoader Features 4 ValueLoader DLT VS80 DLT VS160 Tape Autoloader User Manual Product Overview 1 Figure 1 Front Panel Controls 1 Power switch 2 Import Export slot 3 Front panel LEDs 4...

Page 19: ...er User Manual 5 Figure 2 Back Panel Overview Note The arrows indicate the screws on the back of the unit that need to be removed if you want to remove the cover Three additional screws on each side o...

Page 20: ...on its side or upside down or stack items that weigh more than 15 kg 33 lbs on top of the ValueLoader Rack requirements Standard 19 inch rack with 2U of clearance Room temperature 10 35 C 50 95 F Pow...

Page 21: ...If you notice any damage report it to the shipping company immediately 3 Open the shipping box and remove the accessories package Set the accessories package aside for now 4 Lift the ValueLoader and...

Page 22: ...hipping padding from the left and right sides of the ValueLoader Then remove the bag from the ValueLoader Identifying ValueLoader Components 1 Accessories 1 Figure 3 Accessories Note Save the packing...

Page 23: ...tall the ValueLoader into a rack you need to install the mounting brackets on both sides of the ValueLoader and the rails in the selected rack location To install the ValueLoader follow these steps 1...

Page 24: ...de Shown 3 Using the screws and clip nuts from the rackmount hardware package secure one rail to each side of the rack in the location in which you plan to install the ValueLoader Be sure to secure bo...

Page 25: ...Chapter 1 Installing the ValueLoader Installing the ValueLoader into a Rack ValueLoader DLT VS80 DLT VS160 Tape Autoloader User Manual 11 Figure 6 Installing Rails on Rack Left Side Shown...

Page 26: ...figure 7 Figure 7 Sliding the ValueLoader into the Rack Slot Securing Mounting Bracket Connecting the SCSI and Power Cables 1 To connect the SCSI and power cables to the ValueLoader follow these steps...

Page 27: ...nector on the back panel of the ValueLoader if the ValueLoader is the last or only device on the SCSI bus Otherwise attach the cable to the next device on the SCSI bus Make sure that the last device o...

Page 28: ...screen 9 Turn on the server Preparing the Host and Verifying the Connection 1 If necessary install a SCSI host adapter software and compatible driver s Refer to the manuals for the host computer and...

Page 29: ...ValueLoader and host by making sure the host server s operating system recognizes the ValueLoader To do this For Microsoft Windows NT select Settings Control Panel SCSI Adapter For Microsoft Windows 2...

Page 30: ...ValueLoader right click the QUANTUM DLT VS160 SCSI Sequential Device listing click Uninstall and then click the OK button to confirm that you want to remove the device 5 Click the Action button in the...

Page 31: ...rator privileges 2 Right click the My Computer icon on the Windows desktop click Manage then click Device Manager 3 The ValueLoader should be listed under the Medium Changers item as Unknown Medium Ch...

Page 32: ...here you have saved the device drivers on your system then click OK 13 Click the DLT VS Medium Changer entry and click the Next button 14 Click Next again to install the driver 15 Click Finish 16 Clos...

Page 33: ...r User Manual 19 Chapter 2 2Operating the ValueLoader Section Overview 2 This section describes the following Operator s Panel Overview Understanding the Menu Structure Using Cartridges Cleaning the T...

Page 34: ...Home screen The Home screen consists of the ValueLoader status on the top line and the current cartridge inventory on the second line If the tape drive does not have a cartridge loaded the top line d...

Page 35: ...ge may be defective or invalid Occasionally you may see the message In Transit which indicates An error condition has caused a cartridge to be left between its slot and the drive Power cycle or reset...

Page 36: ...minated if a media related error has occurred This condition can be invalid format such as DLT7000 or DLT8000 dirty read write heads in the tape drive or if an invalid cartridge type DLTtapeIII III ca...

Page 37: ...s to all operations and information menus Table 3 Control Buttons Button Description Cancel Cancels the current menu option and returns to the previous menu level or Home screen Previous Selects the p...

Page 38: ...standing the Menu Structure 2 Figure 11 Operator s Panel Menu Structure HOME SCREEN COMMANDS Import Export Load Cartridge Unload Cartridge Clean Drive Re inventory DIAGNOSTICS System Test INFORMATION...

Page 39: ...oader 1 Make sure the write protect switch is set as desired for each data cartridge see Write Protecting Cartridges on page 29 If applicable install a bar code label into the slide in slot on the fro...

Page 40: ...hat the desired slots have cartridges installed Figure 12 Importing a Cartridge Exporting Cartridges 2 This option moves a cartridge from a specific slot to the Import Export slot To export one or mor...

Page 41: ...he Enter button 5 Repeat steps 3 and 4 as needed for any additional cartridges 6 Press the Cancel button when you are done exporting cartridges 7 Make sure the LCD screen indicates that the desired sl...

Page 42: ...dge Unloading Cartridges 2 This option unloads the cartridge from the tape drive into its original slot To use this option follow these steps 1 From the Home Screen or main menu press the or button un...

Page 43: ...rotected Slide the switch to the right to allow the ValueLoader to write data to the cartridge The lock icon on the switch indicates that the cartridge is write enabled Figure 14 Write Protecting a Ca...

Page 44: ...es near sources of electromagnetic energy or strong magnetic fields such as computer monitors electric motors speakers or X ray equipment Exposure to electromagnetic energy or magnetic fields can dest...

Page 45: ...slot free for transfer Press the Cancel button repeatedly until the main menu or Home screen is displayed Export a cartridge to make room for the cleaning cartridge see Exporting Cartridges on page 2...

Page 46: ...inventory of cartridges in the ValueLoader If using a bar code reader this option also scans the bar code labels on each cartridge in the carousel see Bar Code Reader on page 3 To use this option foll...

Page 47: ...following Configuring the ValueLoader Updating Firmware Running the ValueLoader System Test Retrieving Information About the ValueLoader Configuring the ValueLoader 3 The Configuration menu provides a...

Page 48: ...e steps 1 From the Home screen or main menu press the or button until Configuration appears on the top line of the LCD screen 2 Press Enter to select 3 Press the or button until Reset appears on the L...

Page 49: ...ss the Enter button The second line on the LCD screen displays New ID 5 Press the or button until the desired SCSI ID is displayed 6 Press the Enter button The LCD screen displays Please Cycle Power 7...

Page 50: ...tapes into the tape drive it instead waits for commands from the software To use Random Mode you do not need to configure anything from the ValueLoader front panel but your backup software package mu...

Page 51: ...urrent status either On or Off 3 Press the Enter button The LCD screen indicates whether you are about to turn Circular Mode on or off 4 Press the Enter button to accept the change to Circular Mode or...

Page 52: ...and not save the changes Updating Firmware 3 Using SCSI 3 Quantum has the files and instructions necessary to update drive and ValueLoader firmware via SCSI Refer to www Quantum com for details Cautio...

Page 53: ...or main menu press the or button until Diagnostics appears on the top line of the LCD screen Press the Enter button to select 2 System Test appears on the LCD screen Press the Enter button to begin th...

Page 54: ...l Information appears on the top line of the LCD screen Press the Enter button to access the available options 2 Press the or button until View Event Log appears on the LCD screen The LCD screen also...

Page 55: ...Manual 41 2 Press the or button until Firmware Rev appears on the LCD screen The LCD screen displays the revision of the firmware currently installed in the ValueLoader 3 Press Cancel when done Note A...

Page 56: ...ValueLoader Administration Retrieving Information About the ValueLoader 42 ValueLoader DLT VS80 DLT VS160 Tape Autoloader User Manual...

Page 57: ...apter 4 4Diagnostics and Troubleshooting Section Overview 4 This section contains some general suggestions to aid you in solving problems It also includes information on error codes and diagnostics Tr...

Page 58: ...narrow 50 pin SCSI bus not recommended only SCSI IDs 0 through 7 are available see Changing the SCSI ID on page 34 SCSI Cabling Verify that all SCSI cables are securely connected at both ends Check t...

Page 59: ...r SCSI host adapter manufacturer backup application vendor or support at www Quantum com SCSI Host Adapter Installation Verify that you have installed your SCSI host adapter correctly Refer to the man...

Page 60: ...onnections Make sure the power switch on the front panel is in the ON position Make sure there is power to the outlet Try another working outlet Replace the power cord Contact your service representat...

Page 61: ...cal end of the media Make sure that the backup software is not reserving the slot or preventing the tape drive from ejecting the cartridge The backup software needs to cancel the reservation and any h...

Page 62: ...ications do not read or write to cartridges that were created using a different backup application In this case you may have to perform an erase format or label operation on the cartridge Make sure yo...

Page 63: ...he files Small file size can impact performance Confirm that the backup application is utilizing block sizes of at least 32 KB preferably 64 KB Refer to your application s documentation for details Cl...

Page 64: ...tum cleaning cartridge or the tape drive s read write head is dirty The tape drive rejects the cartridge in these cases If the cartridge format or cartridge type is invalid replace the cartridge If th...

Page 65: ...e suspect cartridge is not invalid DLTtapeIII cartridge or non Quantum cleaning cartridge that cartridge should be suspected as being contaminated If this occurs export the cartridge clean the tape dr...

Page 66: ...an invalid cartridge type DLTtapeIII cartridge or non DLT1 cleaning cartridge or has had media related error These can be caused by faulty or improperly degaussed media media that has been previously...

Page 67: ...rews that secure the mounting brackets if the ValueLoader is rackmounted from both sides of the ValueLoader as shown in figure 15 Figure 15 Removing Mounting Brackets Left Side Shown 5 Remove the five...

Page 68: ...idge carrier then lift it straight up from the ValueLoader 8 On each carrier carefully pull the cartridge lock lever away from the carrier allowing the cartridge to slide out of the carrier as shown i...

Page 69: ...m of the carrier are aligned in the carrier tracks Make sure that the belt post beneath each carrier is inserted into the proper ValueLoader belt loop Figure 17 Installing the Carrier 10 Insert the pe...

Page 70: ...line of the LCD screen Unless otherwise noted in table 5 attempt to resolve the error by resetting or cycling power on the ValueLoader and retrying the last operation If the error persists contact sup...

Page 71: ...f manual changes or previous fatal errors Update the inventory using the Re inventory option in the Configuration menu see Creating an Inventory of Cartridges on page 32 or power cycle 3 0 84 Source E...

Page 72: ...d Error A failure occurred while trying to unload a cartridge from the drive to its slot 3 0 95 Import Error An error occurred while trying to import a data cartridge to a carousel slot 3 0 96 Export...

Page 73: ...nd attempt the operation again If the error recurs contact Quantum Technical Support 3 0 B1 RAM Error Power cycle the ValueLoader and attempt the operation again If the error recurs contact Quantum Te...

Page 74: ...the operation again If the error recurs contact Quantum Technical Support 3 0 BC Overtemperature problem Power cycle the ValueLoader and attempt the operation again If the error recurs contact Quantu...

Page 75: ...hysical Specifications 1 Table 6 Physical Specifications Characteristic Product Alone Product in Package Height 8 4 cm 3 34 in 20 5 cm 8 0 in Width 41 9 cm 16 5 in 60 cm 23 6 in Depth 60 9 cm 24 in Ap...

Page 76: ...mpression ratio Maximum data transfer rate Native 3 MB s Compressed 6 MB s assuming 2 1 compression ratio Native 8 MB s Compressed 16 MB s assuming 2 1 compression ratio Drive type 1 DLT VS80 drive 1...

Page 77: ...quency range 500 Hz Characteristic ValueLoader DLT VS80 Specification DLTtape IV media ValueLoader DLT VS160 Specification DLT VS1 media Read write transfer rate maximum sustained Non compressed 3 0 M...

Page 78: ...ical Basic description 0 5 inch metal particle 0 5 inch metal particle Tape Length 557 m 1828 ft 557 m 1828 ft Cartridge dimensions 10 4 x 10 4 x 2 5 cm 4 1 x 4 1 x 1 0 in 10 4 x 10 4 x 2 5 cm 4 1 x 4...

Page 79: ...ort please have the following information ready Model number for your ValueLoader Serial number Media type and format Recent Error codes Revision number for ValueLoader and tape drive firmware Brand a...

Page 80: ...ll need the following information Your name and telephone number Product name firmware revision operating system build and serial number Detailed list of error messages reported Configuration files an...

Page 81: ...CUL Listed for use with UL Listed personal computers that have installation instructions detailing user installation of card cage accessories CE Compliance 3 Electromagnetic Compatibility 3 This devic...

Page 82: ...ted in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interfere...

Page 83: ...erference Causing Equipment Regulations Cet appareil num rique de la classe B respecte les toutes les exigences du Regl ment sur le mat riel brouilleur du Canada Manufacturer Declaration 3 This certif...

Page 84: ...Manufacturer Declaration 70 ValueLoader VS80 VS160 Tape Autoloader User Manual...

Page 85: ...erasing 25 C cables power 12 SCSI 12 Cancel button 23 capacity maximum formatted 2 cartridges cleaning 25 26 30 31 49 exporting 26 importing 25 25 loading 27 maintaining 29 removing stuck 52 56 unloa...

Page 86: ...23 error codes 56 60 Error LED 22 ESD 14 event log 40 exclamation point 20 exporting cartridges 26 F firmware revision 40 updating 38 H high byte termination 3 Home screen 20 HVD SCSI bus 3 I importi...

Page 87: ...ValueLoader 34 S SCSI bus Diff 3 HVD 3 LVD 2 3 SCSI ID 34 SCSI requirements 3 SCSI 2 2 3 Sequential Mode 36 specifications 61 64 Stacker Mode 36 stuck cartridge removing 52 56 System test 39 T tempera...

Page 88: ...74 ValueLoader DLT VS80 DLT VS160 Tape Autoloader User Manual...

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