Quantum Scalar 50, User Manual

Page: 192 / 290

Chapter 5 Troubleshooting
Common Problems and Solutions
Quantum Scalar 50 User’s Guide 168
Operating Problems
5
Table 34 describes the corrective action for problems which occur during
library operation.
Table 34 Problems During
Library Operation
The robot drops a
cartridge.
• Open the doors.
• Retrieve the cartridge, orient it properly, and
place the cartridge in an empty storage slot.
(Do not try to place the cartridge in the hand.)
• Perform an inventory (see “Inventory Page”
on page 82).
• If the operator manually places a cartridge in
an empty slot, he must then run an inventory
so the library records the position of the
manually placed cartridge.
Problem Corrective Action
The host computer
cannot
communicate with
the library.
This may be a SCSI bus time-out or a premature
disconnect problem.
Check cable connections, cable length, SCSI
addresses, and termination.
Restart the host and the library ensuring that
the library is “on-line” before the host is
restarted.
If the host and library still are not
communicating, contact an authorized
Quantum field service engineer see ( “Contacts”
on page xx).
Problem Corrective Action