Quantum Scalar 50 Tape Drive Removal and Replacement Instructions
Document 81-81770-01 A01
June 2007
Troubleshooting
11
Figure 7 Wrapped Tape
Drive
5
Place the wrapped tape drive in the shipping carton.
6
Secure the carton for shipment.
The tape drive is ready to be returned to the vendor.
Troubleshooting
0
This section describes problems you may encounter during the tape drive
replacement procedure. Corrective information is provided to help you
resolve the problems.
Problem
Corrective Action
The library or tape
drives do not respond
on the SCSI bus.
• Make sure each SCSI device on the same
SCSI bus has a unique address by checking
the SCSI IDs on the OCP and also ensure that
the last device is properly terminated.
• If possible, swap an operational drive with
the failed drive to see if this corrects the
communication problem (see
Swapping a
Tape Drive
). If the problem is corrected,
contact Quantum Customer Support to
obtaining a replacement tape drive.
One or more tape drives
fail to spin up during
start-up.
Check all SCSI cabling and termination at the
back of the library. If necessary, contact your
Quantum Customer Support about replacing
the tape drive.
