Quantum P3000 Series, User Manual

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Chapter 6 Troubleshooting
Common Problems and Solutions
Quantum|ATL P3000 Series User’s Guide 73
GUI Problems
6
Table 8 describes corrective actions for GUI problems.
Table 8 GUI
Problems
Robotics
Problems
6
Table 9 describes corrective actions for robotics problems.
Table 9 Robotics
Problems
Problem Corrective Action
GUI is blank. Confirm that power is on, then contact an authorized field
service engineer.
The GUI does not respond to
touch.
Contact an authorized field service engineer.
An error message is
displayed.
Write down the details of the error message, including the SK,
ASC, and ASCQ numeric values.
Press Okay to clear the message.
Problem Corrective Action
The robot does not move at
power up.
Make sure that all internal packing materials and brackets have
been removed.
Check the Stop and Standby buttons; make sure the library is on-
line and the Stop button is disabled.
The gripper partially grips
a tape cartridge.
Issue a Move Cartridge command to move the cartridge from the
gripper to an empty storage bin.
The barcode reader on the
gripper fails.
Verify that nothing obstructs the reader.
Then, restart the library. If the problem continues, contact a field
service engineer.