Quantum DXi4701, User Manual

Page: 433 / 440

Appendix B: Troubleshooting
Common Problems and Solutions
Quantum DXi4701 User’s Guide 407
Replication Problems
Table 18 describes corrective actions for problems occurring with the
replication.
Table 18 Replication Problems
DXi4701 remote
management pages
are not visible.
IF you cannot connect to the DXi4701
remote management pages, verify that the
following network settings for the DXi4701
are correct:
• Hostname
• IP addresses
• Default gateway
• Subnet mask
• Domain name (optional)
An Ethernet cable is
removed during
normal operation.
The system will discontinue use of the
associated Ethernet port. A Service ticket
will be issued. The possibility of errors exist;
data corruption will not occur.
Reconnect the cable as soon as possible. It
is not necessary to power the system off.
Depending on the state of the system when
the Ethernet cable was removed,
replication, system management, or ingest
may need to be restarted.
Problem Corrective Action
Problem Explanation/Corrective Action
The replication was
paused, but the
replication is still in
process.
When you click Pause , the system will
continue to replicate the current tag or
block of information in process. The process
of completing the current tag replication
can take up to 15 minutes to complete.
Once that tag has completed replication the
system will pause and wait to resume.