Quantum DXi4701, User Manual

Page: 430 / 440

Appendix B: Troubleshooting
Common Problems and Solutions
404 Quantum DXi4701 User’s Guide
Table 15 Start-up Problems
Hardware Problems
Table 16 describes corrective actions for problems occurring with the
system hardware.
Table 16 Hardware Problems
Problem Corrective Action
FATAL ERROR Unable
to start SNFS!
Message displays.
Contact your Quantum Customer Support
representative (see Getting More
Information or Help on page xxv).
FATAL ERROR Unable
to start blockpool!
Message displays.
Contact your Quantum Customer Support
representative (see Getting More
Information or Help on page xxv).
Problem Corrective Action
The system does not
power on.
Make sure the power cords are connected
to a grounded electrical outlet and the
power switches located on the back of the
power supplies are on. If the problem
persists, contact your Quantum Customer
Support representative to arrange for
service (see Getting More Information or
Help on page xxv).
One power supply is
not functioning.
Determine which power supply has failed by
observing the fault LED on the power
supply. Contact your Quantum Customer
Support representative to arrange for
service (see Getting More Information or
Help on page xxv).
Both power supplies
are not functioning.
Determine which power supply has failed by
observing the fault LED on the power
supply. Contact your Quantum Customer
Support representative to arrange for
service (see Getting More Information or
Help on page xxv).