Chapter 12: Troubleshooting
Common Problems and Solutions
Quantum DXi4700 User’s Guide
380
Downloading a System Diagnostics File
The
System Diag File
page allows you to generate and download a system diagnostics file. This file
contains the diagnostic logs for all of the system components.
To access the
System Diag File
page, on the
Diagnostics
page, click the
System Diag File
tab.
For information about downloading the system diagnostics file, see
Common Problems and Solutions
The troubleshooting information in this section covers the following topics:
l
l
l
Ethernet Network Problems on page 382
l
Replication Problems on page 383
l
Temperature Problems on page 383
Start-up Problems
describes problems that can occur during system start-up.
Table 1:
Start-up Problems
Problem
Corrective Action
FATAL ERROR Unable to start
SNFS!
Message displays.
Contact your Quantum Customer Support representative (see
).
FATAL ERROR Unable to start
blockpool!
Message displays.
Contact your Quantum Customer Support representative (see
).
Hardware Problems
describes corrective actions for problems occurring with the system hardware.
