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Quantum DXi4510, User Manual

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Quantum DXi4510 User Manual Download Page 279

Quantum DXi4000 User’s Guide

255

Appendix B

Troubleshooting

This appendix describes the status and problem reporting features of 

the DXi4000 as well as problems you might encounter during setup and 

operation of the system. Corrective information is provided to help you 

resolve these problems.
For for information about troubleshooting the DXi4000, see the 

following sections:

•

DXi4000 Status and Problem Reporting

•

General Troubleshooting Actions

•

Common Problems and Solutions

DXi4000 Status and Problem Reporting

To maintain system health and help you identify and correct problems 

that occur, the DXi4000 constantly performs the following actions:

• Monitors the system software and hardware components.
• Detects system problems.
• Attempts to isolate each problem to a specific field replaceable 

component.

Summary of Contents for DXi4510

Page 1: ...User s Guide Quantum DXi4000 6 67092 03 Rev A...

Page 2: ...ior written authorization of Quantum Corporation is prohibited by law and constitutes a punishable violation of the law TRADEMARK STATEMENT Quantum the Quantum logo DLT DLTtape the DLTtape logo SuperL...

Page 3: ...eatures and Benefits 3 What s New in DXi 2 0 x Software 4 Data Reduction 5 Data Deduplication 5 Compression 6 Space Reclamation 6 Remote Replication 7 DXi4000 System 7 Hard Drive Storage 9 HDDs 9 Netw...

Page 4: ...ndicators 25 Turning On and Shutting Down the System 26 Locating Serial Numbers 27 Chapter 3 DXi4000 Remote Management 29 Accessing Remote Management 30 Supported Browsers 30 Logging On to the DXi4000...

Page 5: ...nfirm 64 Support Wizard 65 Step 1 About 65 Step 2 Licensed Features 66 Step 3 Registration 67 Step 4 Guardian 68 Step 5 System Log 69 Chapter 5 DXi4000 Home Page 71 DXi4000 System Overview 72 Disk Usa...

Page 6: ...Replication Schedule For a Share 93 Configuring a Source Share for Directory File Based Replication 93 Replicating a Share 94 Synchronizing a Share 95 Directory File Based Queue 95 Receive NAS 97 Rec...

Page 7: ...r 9 DXi4000 Configuration 137 NAS 137 NAS Summary 138 Windows Domain 144 Share Access 147 Advanced Setting 153 Replication 155 Replication Send 155 Replication Receive 157 OST 160 Storage Servers 160...

Page 8: ...oot Shutdown 247 Appendix A DXi4000 System Specifications 249 Physical Characteristics 249 Environmental Specifications 252 Appendix B Troubleshooting 255 DXi4000 Status and Problem Reporting 255 Gene...

Page 9: ...orage OST Example 13 Figure 6 DXi4000 RAID Sets 14 Figure 7 DXi4000 System Front View 20 Figure 8 System Rear View 22 Figure 9 Hard Drive Carrier LEDs 24 Figure 10 Ethernet Port LEDs 25 Figure 11 Powe...

Page 10: ...tem 58 Figure 31 Replication Wizard NAS Shares 60 Figure 32 Replication Wizard Confirm 61 Figure 33 Email Alerts Wizard About 62 Figure 34 Email Alerts Wizard Server 63 Figure 35 Email Alerts Wizard R...

Page 11: ...Page 106 Figure 58 Edit Share Settings Page 107 Figure 59 Unpack Queue 109 Figure 60 Actions Page 110 Figure 61 Reports Page 112 Figure 62 Hardware Summary Page 114 Figure 63 System Board Page 116 Fig...

Page 12: ...4 Figure 88 Replication Send Page 156 Figure 89 Replication Receive Page 157 Figure 90 Storage Servers Page 161 Figure 91 Add Storage Server Page 163 Figure 92 Edit Storage Server Page 165 Figure 93 L...

Page 13: ...nation Page 213 Figure 117 Community Page 214 Figure 118 Add SNMP Community Page 215 Figure 119 Edit SNMP Community Page 217 Figure 120 SNMP Test Page 219 Figure 121 Company Page 220 Figure 122 Primar...

Page 14: ...s Guide Figure 135 License Keys Page 239 Figure 136 License Key Management Page 241 Figure 137 License Details 243 Figure 138 Software Upgrade Page 244 Figure 139 Activate Remove Software Image 245 Fi...

Page 15: ...mber 35 Table 4 Menu Items and Management Pages 36 Table 5 Physical Characteristics 250 Table 6 Storage Capacity 250 Table 7 Cable Drops 251 Table 8 Interfaces 251 Table 9 Power Requirements 251 Table...

Page 16: ...Tables xvi Quantum DXi4000 User s Guide...

Page 17: ...This manual is written for DXi4000 administrators and field service engineers Note It is useful for the audience to have a basic understanding of UNIX and backup recovery systems Document Organizatio...

Page 18: ...nd service tickets Chapter 9 DXi4000 Configuration discusses configuration of the DXi4000 Chapter 10 DXi4000 Utilities discusses DXi4000 utilities such as diagnostic tools and rebooting the system App...

Page 19: ...afety Statements Quantum will not be held liable for damage arising from unauthorized use of the product The user assumes all risk in this aspect This unit is engineered and manufactured to meet all s...

Page 20: ...Preface xx Quantum DXi4000 User s Guide Related Documents The following Quantum documents are also available for the DXi4000...

Page 21: ...nt Description 6 00618 System Safety and Regulatory Information Quantum Products Lists all safety and regulatory information for all Quantum products 6 67093 DXi4000 Site Planning Guide Provides site...

Page 22: ...and locate manuals FAQs software downloads product updates and more in one convenient location Benefit today at http www quantum com ServiceandSupport Index aspx eSupport Submit online service reques...

Page 23: ...Support Center Worldwide End User Product Warranty For more information on the Quantum Worldwide End User Standard Limited Product Warranty http www quantum com pdf QuantumWarranty pdf United States 8...

Page 24: ...Preface xxiv Quantum DXi4000 User s Guide...

Page 25: ...DXi4000 system and its components and includes the following sections Overview Features and Benefits What s New in DXi 2 0 x Software Data Reduction Space Reclamation Remote Replication DXi4000 Syste...

Page 26: ...ata Deduplication Increasing Disk Retention for Backup Data The DXi4000 leverages Quantum s patented data deduplication technology U S Pat No 5 990 810 to dramatically increase the role that disk can...

Page 27: ...N replication compatible with DXi2500 D DXi4000 DXi6500 DXi6700 DXi7500 and DXi8500 models OST Optimized Duplication support with Symantec Backup Exec and Symantec NetBackup Supported by every major b...

Page 28: ...a file is automatically replicated after it is closed CIFS shares or after several minutes of inactivity NFS shares see Directory File Based Replication on page 83 There is no need for scripting to e...

Page 29: ...allows IT departments to cost effectively retain months of backup data on disk for faster more reliable restores and more data recovery points Quantum s innovative implementation of this core technol...

Page 30: ...e DXi and uses a variable length compression algorithm to compare new data to existing data in the block pool Unique blocks are added to the block pool and known blocks are indexed The space reclamati...

Page 31: ...d local restores with sound disaster recovery protection With DXi Series replication users can transmit data from a single site or multiple sites to a central location using any DXi model DXi Series r...

Page 32: ...g and adding a license key It includes the following features 1 system 1 RAID controller card 4 x 1GbE ports Expandable storage capacity up to 12 TB Base System Capacity 4 TB total 3 87 TB usable for...

Page 33: ...Logical Storage Units see Network Attached Storage NAS on page 10 or OpenStorage OST on page 12 By making use of high speed drives the DXi4000 greatly reduces the time required for backup restore func...

Page 34: ...k Attached Storage NAS The DXi4000 system has the ability to serve as a NAS backup system see Figure 4 where the following protocols are supported CIFS Protocol NFS Protocol Note In the DXi4000 NAS sh...

Page 35: ...dows 2008 and Windows 2008 R2 are supported for Active Directory domain membership Note When you create a CIFS share the initial permissions are the same as the default permissions for a Windows 2003...

Page 36: ...SUs which are similar to directories in a NAS file system The OST presentation requires the Symantec NetBackup 6 5 3 or later or Backup Exec 2010 or later host application and the OST Plug in client i...

Page 37: ...s in combination for fault tolerance and performance There are a number of RAID levels in use today such as 0 1 3 5 6 and 10 The DXi4000 uses the following RAID level RAID 6 Configuration RAID 6 Confi...

Page 38: ...6 DATA HDD slots 1 8 data storage Figure 6 DXi4000 RAID Sets DXi Advanced Reporting Quantum DXi Advanced Reporting works with all DXi Series disk backup systems DXi Advanced Reporting combines compreh...

Page 39: ...its own IP address or they can be combined on a single IP address DXi4000 Segmentation Options The DXi4000 allows the user to select one of the following network segmentation options Note Work with y...

Page 40: ...xamples of network segmentation Un Segmented Network Data and Replication Separate from Management Data and Management Separate from Replication Un Segmented Network This is the most common network co...

Page 41: ...ocal high bandwidth network used for data ingest and resource management The user also has high bandwidth WAN used for offsite data movement Data and management traffic can share the local network and...

Page 42: ...Chapter 1 DXi4000 System Description Network Segmentation 18 Quantum DXi4000 User s Guide...

Page 43: ...ware including DXi4000 System Hard Drive Carrier Indicators Ethernet Port Indicators Power Supply Indicators Turning On and Shutting Down the System DXi4000 System The DXi4000 system is a computer ser...

Page 44: ...User s Guide System Front Panel Features and Indicators Figure 7 shows the controls indicators and connectors located behind the optional rack bezel on the front panel of the system Table 1 describes...

Page 45: ...operly shutting down the system may result in loss of data see Turning On and Shutting Down the System on page 26 Caution To shut down the system in the event of an emergency press and hold the power...

Page 46: ...on the rear panel of the system Table 2 describes each item Figure 8 System Rear View 6 System identification button The identification buttons on the front and back panels can be used to locate a pa...

Page 47: ...moval Note The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green two ti...

Page 48: ...Alerts on page 127 Caution All drives are hot swappable When replacing drives never remove more than one drive at a time from a RAID set After removing a drive first wait one minute Then insert a wor...

Page 49: ...twork Activity indicator amber Blinking Indicates network data is being sent or received Figure 10 Ethernet Port LEDs Power Supply Indicators Each power supply has one LED indicator see Figure 11 Not...

Page 50: ...Caution All power supplies are hot swappable When replacing power supplies never remove more than one power supply at a time from the system Also before you remove one power supply make sure the othe...

Page 51: ...al number at various times System Serial Number You need this number to contact Quantum Support or to add a licensed feature You can locate the system serial number on the Home page of the remote mana...

Page 52: ...Chapter 2 Basic Operations Locating Serial Numbers 28 Quantum DXi4000 User s Guide...

Page 53: ...ocedures see DXi4000 Configuration Wizards on page 43 View important system information at a glance see DXi4000 Home Page on page 71 Manage data replication activities see DXi4000 Replication on page...

Page 54: ...the DXi4000 You must obtain and install it separately The DXi4000 remote management console supports the following Web browsers Windows Microsoft Internet Explorer 7 x or higher Mozilla Firefox 3 x or...

Page 55: ...ged during installation using the Getting Started Wizard or at a later time on the Network page see Network on page 176 3 Select the login type and enter the corresponding password Monitor Allowed to...

Page 56: ...unable to log on contact your DXi4000 administrator Logging Off of the DXi4000 When you are done working in the DXi4000 remote management console click Logout on the upper right of the remote manageme...

Page 57: ...u DXi4000 Management Pages System Banner The system banner displays at the top of the remote management console see Figure 15 Use the system banner to see overall system status and alert information a...

Page 58: ...occurs Click the Admin button to manage administration alerts see Admin Alerts on page 127 Ticket The Ticket button turns yellow when open service tickets are present Click the Ticket button to manage...

Page 59: ...n menu displays on the left side of the DXi4000 remote management console see Figure 16 Click a menu item to display the corresponding management page Figure 16 Main Menu DXi4000 Model Number DXi4000...

Page 60: ...Quick Tip icon next to a section or field to learn more about that item Note Clicking Wizards on the main menu replaces the main menu with the wizards menu Click a menu item to begin a wizard or click...

Page 61: ...bs Failback Jobs Directory File Based Actions Replication Service Replication State Replication Performance Reports Replication Report Status Menu Hardware Summary Details System Board Network Ports S...

Page 62: ...on Menu NAS Summary Windows Domain Share Access Advanced Setting Replication Send Target DXi Receive Source DXis Maximum Received Snapshots OST Storage Servers LSU Manage Users OST Client Plug In Syst...

Page 63: ...s Server Test Email Home SNMP Destinations Community Test Contacts Company Primary Secondary Utilities Menu Diagnostics System Diag File Storage Array Diag File DSET Healthchecks General Status Schedu...

Page 64: ...Quantum DXi4000 User s Guide Wizards Menu Welcome NAS About Protocol Windows Add Share Confirm OST About Add Storage Servers Add LSUs Add Users Confirm Download OST Client Plug In Replication About Sy...

Page 65: ...Chapter 3 DXi4000 Remote Management The Remote Management Console Quantum DXi4000 User s Guide 41 Support About Licensed Features Registration Guardian System Log Exit...

Page 66: ...Chapter 3 DXi4000 Remote Management The Remote Management Console 42 Quantum DXi4000 User s Guide...

Page 67: ...s on the main menu This replaces the main menu with the Wizards menu see Figure 17 The Wizards menu includes the following wizards NAS Helps you configure the DXi4000 as a NAS Network Attached Storage...

Page 68: ...complete a wizard a green check mark displays next to its name on the Wizards menu To display the main menu again click Exit Figure 17 Wizards Menu NAS Wizard The NAS wizard provides guided assistanc...

Page 69: ...NAS Step 1 About 1 Read the information about the wizard see Figure 18 2 Click Next to continue Note At any time while using the wizard you can click Previous to return to the previous step Figure 18...

Page 70: ...rd automatically skips this step Continue with Step 4 Add Share on page 48 1 Select an option for joining the DXi4000 to the Windows network see Figure 20 Active Directory Add the DXi4000 to a Windows...

Page 71: ...ain The DXi4000 will become a member of this organization Administrator Name Enter Administrator or any user that has the right to join the domain By default any user belonging to the Administrators g...

Page 72: ...cation is enabled by default You cannot enable or disable data deduplication after the share is added Hide from network browsing Windows shares only Select the check box to hide the share from network...

Page 73: ...correct see Figure 22 If necessary click Previous to return to a previous step to make changes 2 To make changes to a NAS share you added first select the share and click Delete to delete the share Th...

Page 74: ...s you through the process of adding one or more OST storage servers configuring LSUs logical storage units and adding OST users The wizard also provides a link for downloading and installing the OST P...

Page 75: ...t the storage server see Figure 24 Name Enter the name of the storage server Max Connections Enter the maximum number of connections allowed to the storage server 3 to 65536 Note Quantum recommends se...

Page 76: ...t already contains an LSU Also if you add an available capacity LSU to a storage server you cannot add additional LSUs to that same storage server Note After you add an LSU that uses the Available Cap...

Page 77: ...Add LSUs Step 4 Add Users 1 Enter information about the authenticated user see Figure 26 Username Enter the name of the authenticated user Password Enter the password for the authenticated user Confi...

Page 78: ...ers Added LSUs Added and Users Added tables If necessary click Previous to return to a previous step to make changes 2 To make changes to storage servers LSUs or users you added click Previous to retu...

Page 79: ...ick Client Plug in Download see Figure 28 On the download page download the correct OST Plug in for your backup application and operating system Also on the download page click Installation Instructio...

Page 80: ...m can send data to only a single target Finally one system can act as both a source and a target Note For more information about working with data replication see DXi4000 Replication on page 81 Note U...

Page 81: ...en entering IP addresses never use an address that is in a reserved IP address range To see a list of reserved IP address ranges click the quick tip icon located near the IP address field Note To use...

Page 82: ...ou can specify up to 10 replication sources b In the Maximum Snapshots Per Share drop down box select the number of snapshots to retain for each replicated share up to 24 During scheduled or manual da...

Page 83: ...le option and specify the replication frequency Daily at Specify the time to replicate the share every day Every Specify the hourly interval at which to replicate the share and the starting time d Opt...

Page 84: ...The share is not allowed to receive new Directory File Based Replication data Unlocked The share is allowed to receive new Directory File Based Replication data Note You cannot configure a share to b...

Page 85: ...il Alerts wizard provides guided assistance for configuring the DXi4000 to automatically send notifications and reports to selected recipients The wizard helps you configure an outgoing e mail server...

Page 86: ...In the Hostname or IP Address box enter the hostname or IP address of the outgoing e mail server see Figure 34 Note When entering IP addresses never use an address that is in a reserved IP address ra...

Page 87: ...1 Under Add Email Recipient enter information about the recipient see Figure 35 Name The name of the recipient Email Address The e mail address of the recipient Notification Type Select the types of...

Page 88: ...administration alerts Low service tickets indicate that a minor problem occurred and needs to be resolved but the operation and performance of the DXi4000 are not significantly affected 2 Select the N...

Page 89: ...d configures the DXi4000 with the settings you selected Figure 36 Email Alerts Wizard Confirm Support Wizard The Support wizard provides guided assistance to help you enable licensed features on the D...

Page 90: ...a License Certificate containing an authorization code Contact your Quantum sales representative to purchase a license After you purchase the license you will receive a License Certificate containing...

Page 91: ...ure page returns a license key Select the license key and press Ctrl C to copy it You should also print out or write down the license key or save it to a text file for future use 6 Switch back to the...

Page 92: ...the health of Quantum systems over the Internet and use the intelligent diagnostics data to remotely service the equipment if issues arise StorageCare Guardian delivers more reliable backups and fast...

Page 93: ...nostic files are helpful when troubleshooting problems on the DXi4000 You should generate a system diagnostic file after setting up your DXi4000 and save it for future reference 1 Click Generate New t...

Page 94: ...Chapter 4 DXi4000 Configuration Wizards Support Wizard 70 Quantum DXi4000 User s Guide 5 Click Finish to complete the Support wizard Figure 41 Support Wizard System Log...

Page 95: ...usage data reduction statistics and replication activity To return to the Home page at any time click Home on the main menu The Home page contains the following overviews DXi4000 System Overview Disk...

Page 96: ...e The hostname of the DXi4000 Click to change the hostname see Network on page 176 IP Address The IP address of the DXi4000 Click to change the IP address see Network on page 176 Version The software...

Page 97: ...pacity of the DXi4000 Note DXi4601 only Click the Quick Tip icon to see information about on demand storage capacity upgrades For more information about upgrading storage capacity of the DXi4601 see L...

Page 98: ...a system metadata and data not intended for deduplication Deduplicated Data The amount of data that has been deduplicated Data Not Intended for Deduplication The amount of data on shares that do not h...

Page 99: ...ion and compression engines Data Size After Reduction The final reduced size of all data that has been processed by the data deduplication and compression engines Total Reduction Ratio The total reduc...

Page 100: ...page 112 Manually Paused Yellow Replication was manually paused To resume replication click Resume System Paused Yellow The system has automatically paused replication due to a problem for example low...

Page 101: ...back Actual Data Sent divided by the amount of time required to complete replication or failback Receive Settings Cumulative Statistics Statistics for all data received by the system from all sources...

Page 102: ...uplicated and non deduplicated backup data as well as received replication data Click to view detailed statistics for inline performance see Inline on page 120 Ethernet The amount of data received In...

Page 103: ...he schedule for space reclamation activity Click to configure a space reclamation schedule see Schedule on page 237 NAS Replication NAS shares scheduled for replication Scheduled Shares The number of...

Page 104: ...Chapter 5 DXi4000 Home Page Scheduled Activity Overview 80 Quantum DXi4000 User s Guide Figure 48 Scheduled Activity Overview...

Page 105: ...a disaster in which the original data is lost you can quickly recover the replicated data on the remote system allowing your business to resume normal operations Once the original system is available...

Page 106: ...mitted only if the target does not already have a copy of the block Finally data can optionally be encrypted before it is transmitted The DXi4000 can perform the following types of replication Replica...

Page 107: ...mber of important ways Both replication and Directory File Based Replication must be enabled for the share A unique Sync ID is used to associate the replicated share on the source system with the shar...

Page 108: ...nd recover data To access the Replication page click the Replication menu The Replication page contains the following tabs Send NAS Receive NAS Actions Reports Use the DXi4000 data replication feature...

Page 109: ...Share on page 91 5 Before writing any data to the new share replicate the new share see Replicating a Share on page 94 Quantum recommends that you always replicate a new share immediately after creat...

Page 110: ...on the target system a Add the source system to the list of allowed replication sources see Replication Receive on page 157 b Create a new share with deduplication enabled see Adding a NAS Share on pa...

Page 111: ...87 Then if necessary map your backup application to the restored share on the original source system Continue to make backups to the recovered share on the original target system In addition set up r...

Page 112: ...l source system 3 Optional If necessary map your backup application to the restored share on the original source system Send NAS The Send NAS page allows you to manage outgoing replication activity fo...

Page 113: ...r Directory File Based Replication see Directory File Based Queue on page 95 Shares Eligible for Replication The Shares Eligible for Replication section displays replication statistics for all NAS sha...

Page 114: ...ion Average Send Rate The average send rate in MB s of data sent over the network during replication or failback Actual Data Sent divided by the amount of time required to complete replication or fail...

Page 115: ...plication job is queued and will continue when the system is ready Waiting The replication job is waiting for another job to complete before beginning Success The replication job was completed success...

Page 116: ...ation check box to enable replication for the share Or clear the Enable replication check box to disable replication for the share 3 Click Apply Note Quantum recommends scheduling replication to run a...

Page 117: ...ourly interval at which to replicate the share and the starting time 5 Click Apply Configuring a Source Share for Directory File Based Replication Configure a NAS share for Directory File Based Replic...

Page 118: ...a Sync ID in the box The Sync ID is used to identify the target share that will receive replicated data from the source share The Sync ID must be identical to the Sync ID of the target share on the ta...

Page 119: ...eted during synchronization Quantum recommends that you periodically perform a synchronization and also that you also perform a synchronization before scheduled space reclamation Note If replication i...

Page 120: ...directory Estimated Duration The estimated time it will take to complete replication for the file or directory Note The estimated duration may display as unknown if replication has been very recently...

Page 121: ...NAS tab Use the Receive NAS page to perform the following tasks View received snapshots and recover failback or delete snapshots see Received Snapshots on page 97 Manage recovery jobs see Recovery Jo...

Page 122: ...snapshot see Deleting a Snapshot on page 102 Note The target system will retain up to 10 replication snapshots default setting for each replicated share Once 10 snapshots have been saved the oldest sn...

Page 123: ...ob Note Click a column heading to sort the rows in the table by that column Click the column heading again to reverse the sort order Note Click the Information button i next to a share to display deta...

Page 124: ...d in the recovery process Note After you recover a share if you want to continue backing up data to the share you must remap your backup application to point to the target system instead of the source...

Page 125: ...a share failback 1 On the target system select a snapshot in the Snapshots List and click Failback The Failback Target page displays see Figure 54 Figure 54 Failback Target Page 2 Optional In the Fail...

Page 126: ...share at the time the snapshot was saved is available The original export protocol of the share NFS or CIFS is retained in the recovery process Note If you previously remapped your backup application...

Page 127: ...page allows you to view information about snapshot recover operations that were previously completed To access the Recovery Jobs page on the Receive NAS page click the Recovery Jobs tab see Figure 55...

Page 128: ...ry job select it in the Snapshot Recovery Jobs list and click Delete Job Info Failback Jobs The Failback Jobs page allows you to view information about snapshot failback operations that were previousl...

Page 129: ...t Failback Jobs section and click Delete Job Info To abort a failback job that is in progress select it in the Snapshot Failback Jobs section and click Abort Directory File Based The Directory File Ba...

Page 130: ...on see Unpack Queue on page 108 Shares Eligible to Receive Directory File Based Data The Shares Eligible to Receive Directory File Based Data section displays information for all NAS shares on the DXi...

Page 131: ...eplication of files and directories on the source share to the target share Before you configure a share on the source system for Directory File Based Replication you must configure a share on the tar...

Page 132: ...s used to identify the source share that will send replicated data to the target share The Sync ID must be identical to the Sync ID of the source share on the source system 4 Select an Access option L...

Page 133: ...state of the file or directory Click Refresh to update the statistics in the Unpack Queue Click OK to return to the Directory File Based page Actions The Actions page allows you to manage replication...

Page 134: ...on page 111 Replication Service The replication service controls replication and failback traffic on the DXi4000 Click Pause to pause all replication and failback traffic If a replication job is curr...

Page 135: ...cate data for any shares until you click Enable Note To disable replication for a single share select it on the Replication Send page and click Edit Clear the Enable replication and the Enable schedul...

Page 136: ...n menu and then click the Reports tab see Figure 61 Figure 61 Reports Page Use the Reports page to perform the following tasks To generate a new replication report click Generate New To download the m...

Page 137: ...ed by the system every two minutes To access the Status pages click the Status menu The Status pages contains the following tabs Hardware Performance Disk Usage Hardware The Hardware page allows you t...

Page 138: ...node and its main components The system and each component can have one of the following statuses Normal Green The hardware is operating correctly Attention Yellow There is a problem with the hardware...

Page 139: ...formation about the hardware components of the DXi4000 To access the Details page on the Hardware page click the Details tab Use the Details page to view information for the following components Syste...

Page 140: ...e The value reported by the sensor or component Status The status of the component Normal Green The component is operating correctly Attention Yellow There is a problem with the component Failed Red T...

Page 141: ...Ethernet port Value The speed of the port in Mb s Status The status of the Ethernet port Up Green The port is connected Down Green The port is not connected Storage Arrays The Storage Arrays page all...

Page 142: ...s operating correctly Attention Yellow There is a problem with the component Failed Red The component has failed The Components section displays the following information about the components in the s...

Page 143: ...the subcomponent Normal Green The component is operating correctly Attention Yellow There is a problem with the component Failed Red The component has failed Firmware Version The Firmware Version page...

Page 144: ...ble with the latest information Performance The Performance page allows you to view information about system performance including inline throughput network throughput read write throughput and CPU us...

Page 145: ...rtical access displays inline throughput 0 2 000 MB s Note The range represented by the Y axis changes based on the maximum value increasing in 200 MB increments as needed Each bar on the graph repres...

Page 146: ...rts data sent Select the port to monitor in the Ethernet drop down box or select Avg to display an average of all ports The horizontal axis displays time 0 100 seconds The vertical axis displays data...

Page 147: ...e the RAID page to display recent RAID activity in dynamic graphs The top graph reports data reads and the bottom graph reports data writes The horizontal axis displays time 0 100 seconds The vertical...

Page 148: ...CPU usage in a dynamic graph Select the CPU core to monitor in the CPU drop down box or select Avg to display an average of all CPUs Note The CPU drop down box lists all CPU threads Each hyper thread...

Page 149: ...ics To access the Disk Usage page click the Status menu and then click the Disk Usage tab see Figure 71 Figure 71 Disk Usage Page Use the Disk Usage page to view the following information Available Us...

Page 150: ...s temporary files created during replication space reclamation and healthchecks Data Reduction The data reduction area displays the data reduction performance for the system Data reduction is divided...

Page 151: ...Alerts menu The Alerts page contains the following tabs Admin Alerts Service Tickets Admin Alerts The Admin Alerts page allows you to view and work with administration alerts The DXi4000 generates an...

Page 152: ...t Update The date when the administration alert was last updated by the system Summary A brief description of the administration alert Note Click a column heading to sort the rows in the table by that...

Page 153: ...nerated again after 24 hours See the following sections for more information about service tickets Service Ticket Priority Recommended Actions Working With Service Tickets Service Ticket Priority The...

Page 154: ...problem you can close the service ticket Note The recommended actions should be performed by a user who is familiar with operating the DXi4000 Working With Service Tickets The Service Tickets page all...

Page 155: ...o perform the following tasks View details for a service ticket including recommended actions see Viewing a Service Ticket on page 131 Add information to a service ticket see Modifying a Service Ticke...

Page 156: ...ystem time Figure 74 Ticket Details 2 Optional Click View Recommended Actions to view instructions for resolving the problem The recommended actions display in a new Web browser window see Figure 75 F...

Page 157: ...ubleshooting steps you have taken or a record of calls made to Quantum customer support The additional information is saved with the service ticket and remains associated with the ticket even after it...

Page 158: ...d a service ticket to send the ticket details to an e mail address You can also add optional comments to the e mail Note To enable the DXi4000 to send e mail you must specify an outgoing e mail server...

Page 159: ...Closing a Service Ticket Close a service ticket if the problem the caused the system to generate the ticket is resolved You can also close all service tickets that are currently open Note You can stil...

Page 160: ...Chapter 8 DXi4000 Alerts Service Tickets 136 Quantum DXi4000 User s Guide The Ticket Analysis section displays at the bottom of the page see Figure 76 3 Select the Close Ticket check box 4 Click Apply...

Page 161: ...tem settings and notifications To access the Configuration page click the Configuration menu The Configuration page contains the following tabs NAS Replication OST System Notifications Contacts NAS Th...

Page 162: ...racters This is because each Japanese character is represented by 3 bytes To access the NAS page click the Configuration menu and then click the NAS tab The NAS page contains the following tabs NAS Su...

Page 163: ...Share on page 142 Delete a NAS share from the system see Deleting a NAS Share on page 144 NAS Shares List The NAS Shares List section displays the following information for all NAS shares on the DXi40...

Page 164: ...column Click the column heading again to reverse the sort order Note Click the Information button i next to a share to display detailed information about the share and recent replication activity Add...

Page 165: ...cation Select the check box to enable data deduplication Quantum recommends that you enable data deduplication to optimize disk usage Note Data deduplication is enabled by default You cannot enable or...

Page 166: ...can choose to remove this full access ACE set up custom permissions or leave the ACL Access Control List as it is if the server is set up in a fully trusted environment Editing a NAS Share Edit a NAS...

Page 167: ...ss the share To add a user or host to the access list click Add Specify the Workgroup User CIFS shares or the Hostname or IP Address NFS shares and the associated permissions Read Only or Read Write a...

Page 168: ...ndows Domain The Windows Domain page allows you to join the DXi4000 to a Windows workgroup or a Windows domain using SMB To use a NAS share configured for the CIFS protocol on a Windows network you mu...

Page 169: ...kgroup name can be the name of an existing workgroup or a new workgroup for example Workgroup or Sales 2 Click Apply Note When an SMB server is joined to a workgroup share security is managed directly...

Page 170: ...ganization Unit Optional Enter the name of the organizational unit in the domain The DXi4000 will become a member of this organization Administrator Name Enter Administrator or any user that has the r...

Page 171: ...e Share Access page allows you to manage workgroup users when the DXi4000 is joined to a Windows workgroup or manage share administrators when the DXi4000 is joined to a Windows domain using Active Di...

Page 172: ...ctory Use the Share Access page to perform the following tasks View information about workgroup users or share administrators see Workgroup Users or Share Administrators on page 149 Add a workgroup us...

Page 173: ...user Yes if the user has administrator privileges No if they do not Description A brief description of the workgroup user if available If the DXi4000 is joined to a Windows domain using Active Direct...

Page 174: ...of the workgroup user Grant Administrator Privileges Select the check box to add the workgroup user to the Windows Administrators group This allows the workgroup user to override certain permissions s...

Page 175: ...Console to manage users see ADS Share Permissions on page 153 Editing a Workgroup User Edit a workgroup user to change the user s password or description or to change the user s administrator privileg...

Page 176: ...Enter the password again to confirm it Description Optional Enter a brief description of the workgroup user Grant Administrator Privileges Select the check box to add the workgroup user to the Window...

Page 177: ...ead you will see the SID security ID which appears as a series of numbers This occurs when you move files for example using a backup utility or DOS xcopy from one system to another system and the user...

Page 178: ...nce for many file operations but it may decrease performance in other operations because the server that grants the opportunistic lock must manage the breaking of that lock when another user requests...

Page 179: ...e click the Configuration menu and then click the Replication tab The Replication Configuration page contains the following tabs Replication Send Replication Receive Replication Send The Replication S...

Page 180: ...description of all possible replication statuses see Replication Overview on page 76 2 In the Target Hostname or IP Address box enter the hostname or IP address of the system that will receive the rep...

Page 181: ...e replicated data from You must add a source system to the list of allowed replication sources before you configure the source to send replicated data to the DXi4000 The DXi4000 can receive replicated...

Page 182: ...llowed to send data to the DXi4000 Actual Data Received The amount of data actually received over the network during replication or failback Average Receive Rate The average receive rate in MB s of da...

Page 183: ...e totals on the Home page are not removed until you clear Receive statistics see Replication Performance on page 111 Maximum Received Snapshots During scheduled or manual data replication the DXi4000...

Page 184: ...ter you create the OST user credentials enter them in the backup application to authenticate OST devices on the media server To access the OST page click the Configuration menu and then click the OST...

Page 185: ...e server see Editing a Storage Server on page 164 Delete a storage server from the system see Deleting a Storage Server on page 165 Storage Server List The Storage Server List displays the following i...

Page 186: ...nections of a storage server that are used equals the data streams plus one for each LSU polling A backup job may generate more than one data stream if the data can be read in parallel For example a p...

Page 187: ...ns Enter the maximum number of connections allowed to the storage server 3 to 65536 Note Quantum recommends setting Max Connections to 300 3 Under Logical Storage Unit select the type of LSU to add to...

Page 188: ...then enter the following information LSU Name Enter the name of the LSU Physical Capacity Enter the physical capacity of the LSU 1 to 1048576 GB Note Quantum recommends setting LSUs to maximum size 1...

Page 189: ...ctions Enter the maximum number of connections allowed to the storage server 3 to 65536 The maximum number of connections cannot be changed if the storage server has more than zero currently active co...

Page 190: ...List on page 161 Also you cannot delete a storage server if it contains LSUs Before deleting the storage server you must first delete any LSUs it contains see Deleting an LSU on page 170 Note You can...

Page 191: ...LSU on page 169 Delete an LSU from the system see Deleting an LSU on page 170 Logical Storage Unit List The Logical Storage Unit List displays the following information for all LSUs on the DXi4000 LS...

Page 192: ...tible with backup applications that support OST You can add an LSU with a specific capacity or you can add an LSU that uses the available capacity of the DXi4000 Note You must create a storage server...

Page 193: ...elete the LSU then add a new LSU and choose the Specific Capacity option see Deleting an LSU on page 170 Specific Capacity Select this option to specify the physical capacity of the LSU and then enter...

Page 194: ...Enter the physical capacity of the LSU 1 to 1048576 GB The physical capacity cannot be changed if the LSU has more than zero currently active connections The number of active connections is displayed...

Page 195: ...SU check box to delete LSUs that are not empty Normally you cannot delete an LSU if it contains existing backup images If for some reason you cannot remove files from the LSU selecting the Force Delet...

Page 196: ...er see Editing an Authenticated User on page 173 Delete an authenticated user see Deleting an Authenticated User on page 174 Authenticated User List The Authenticated User List section displays the fo...

Page 197: ...Enter the name of the authenticated user Password Enter the password for the authenticated user Confirm Password Enter the password again to confirm it Description Optional Enter a brief description...

Page 198: ...r to edit New Password Enter the password for the authenticated user Confirm New Password Enter the password again to confirm it Description Optional Enter a brief description of the authenticated use...

Page 199: ...Plug in Download On the download page download the correct OST Plug in for your backup application and operating system Also on the download page click Installation Instructions to download the OST Pl...

Page 200: ...management console Because of this you might not see a confirmation page informing you that the new settings have been saved To access the Network page on the System page click the Network tab Use the...

Page 201: ...rk option can provide performance and security advantages for some networks but is more complex to set up and may require switch configuration changes Use the Segmented network option only if it is re...

Page 202: ...address range To see a list of reserved IP address ranges click the quick tip icon located near the IP address field Hostname The hostname of the DXi4000 IP Address The IP address of the DXi4000 Netma...

Page 203: ...ervers used to resolve domain names and translate them into IP addresses Note You must specify a DNS IP address if you plan to use hostname format when configuring an NTP time server outgoing e mail s...

Page 204: ...ding mechanism does not balance the frame reception LACP Mode 4 This option Link Aggregation Control Protocol is based on the 802 3ad IEEE standard for aggregating Ethernet ports If the bonding algori...

Page 205: ...y because it does not provide firewall capability Note To revert to the previous settings without making changes click Reset For network changes to take effect you must apply the changes finalize the...

Page 206: ...required to enable connectivity with all subnets other than those that the DXi4000 is directly connected to For example if the DXi4000 and its clients are on different subnets you must specify a defa...

Page 207: ...ng mode The best time to change the bonding mode on the switch is during the next reboot of your system after saving the new network settings Changing the bonding mode on the switch before saving thes...

Page 208: ...provided by your network administrator all fields are required IP Address The IP address of the interface Netmask The network mask of the interface Gateway The gateway IP address The gateway for a di...

Page 209: ...n an interface are shaded the same color Note Changes to the network settings are not applied to the system until you click Apply Segmented Network Configuration With Segmented network configuration y...

Page 210: ...ss To do this right click the server name in MMC and click Manage The Computer Management console displays and your system is connected for management If your system uses network segmentation the conn...

Page 211: ...er use an address that is in a reserved IP address range To see a list of reserved IP address ranges click the quick tip icon located near the IP address field Hostname The hostname of the DXi4000 Def...

Page 212: ...DNS IP address if you plan to use hostname format when configuring an NTP time server outgoing e mail server replication sources and targets and other information Note If you are using network segmen...

Page 213: ...h network segment Management Replication and Data enter the following network information as provided by your network administrator IP Address The IP address of the DXi4000 Netmask The network mask of...

Page 214: ...Ethernet switch ports 6 Click Apply Note After you apply a Segmented network configuration the Custom option is no longer available To change to a Custom configuration you must select the Basic config...

Page 215: ...rop down box Note To select a timeserver pool you must first specify at least one DNS IP address on the Network page see Network on page 176 Otherwise you must specify the IP address of the timeserver...

Page 216: ...e Security page contains the following tabs Web CLI Passwords SSL Login Session Web CLI Passwords The Web CLI Passwords page allows you to change the account passwords for the remote management consol...

Page 217: ...Change the administrator or monitor password for CLI access see Changing CLI Passwords on page 194 Reset the CLI administrator or monitor password to the factory default see Resetting CLI Passwords o...

Page 218: ...000 Command Line Interface CLI Guide To enable or disable the CLI accounts 1 Under CLI Administrator Login Settings or under CLI Monitor Login Settings do one of the following steps Select the Enable...

Page 219: ...k Apply Resetting CLI Passwords The default password for the CLI Administrator account is cliadmin The default password for the CLI Monitor account is cliviewer To reset the CLI account passwords to t...

Page 220: ...Layer is a protocol that provides security and privacy over the Internet by negotiating encryption keys before transmitting data between a client and a server To establish a secure connection the DXi...

Page 221: ...ss server authentication warnings for the default certificate Internet Explorer If a dialog box displays warning you of a possible certificate error add the IP address for the DXi4000 to the Trusted S...

Page 222: ...press Enter A Successful Upload page displays stating that the SSL certificate file has been installed on the system 6 Click OK The certificate displays in the Certificate section Login Session The Lo...

Page 223: ...user is automatically logged off 1 60 minutes 2 Click Apply Notifications The Notifications page allows you to manage the methods the DXi4000 uses to send notifications The DXi4000 can send notificat...

Page 224: ...ut administration alerts and service tickets see DXi4000 Alerts on page 127 To access the Email page on the Notifications page click the Email tab The Email page contains the following tabs Recipients...

Page 225: ...an e mail recipient see Editing an E mail Recipient on page 203 Delete an e mail recipient see Deleting an E mail Recipient on page 204 Email Recipient List The Email Recipient List displays the foll...

Page 226: ...name of the recipient Email Address The e mail address of the recipient Notification Type Select the types of notifications to send to the recipient High Send e mail notifications for High service ti...

Page 227: ...not significantly affected 3 Select the Enable notification check box to enable sending of notifications to the recipient Or clear the Enable notification check box to disable sending of notification...

Page 228: ...that a serious problem occurred and needs to be resolved but it does not necessarily need to be fixed immediately The operation and performance of the DXi4000 may be degraded All Send e mail notifica...

Page 229: ...specify the outgoing e mail server 1 In the Hostname or IP Address box enter the hostname or IP address of the outgoing e mail server Note When entering IP addresses never use an address that is in a...

Page 230: ...the DXi4000 To access the Email Test page on the Email page click the Test tab see Figure 111 Figure 111 Email Test Page To send a test e mail select a recipient in the list and click Send If the reci...

Page 231: ...e Email Home page on the Email page click the Email Home tab The Email Home page contains the following tabs Schedule On Demand Schedule The Schedule page allows you to configure the DXi4000 to automa...

Page 232: ...y and hour when reports are sent each week 3 Enter the e mail addresses of up to three recipients Note You cannot edit the first recipient 4 Click Apply On Demand The On Demand page allows you to manu...

Page 233: ...View The System Configuration Report window displays 3 Optional Click Save to save a local copy of the report in TXT format SNMP The SNMP page allows you to configure the DXi4000 to send status messag...

Page 234: ...he SNMP page click the Destinations tab see Figure 114 on page 210 Figure 114 Destinations Page Use the Destinations page to perform the following tasks View information about SNMP destinations see Tr...

Page 235: ...nformational Available or Unavailable Adding a Destination Add an SNMP destination to send traps from the DXi4000 to the destination Note You can add up to 5 destinations To add a destination 1 Click...

Page 236: ...me of the destination 3 Select one or more traps to send to the destination Failure Sends failure traps Warning Sends warning traps Informational Sends informational traps Available Sends a trap when...

Page 237: ...Select one or more traps to send to the destination Failure Sends failure traps Warning Sends warning traps Informational Sends informational traps Available Sends a trap when the system transitions f...

Page 238: ...o access the Community page on the SNMP page click the Community tab see Figure 117 Figure 117 Community Page Use the Community page to perform the following tasks View information about SNMP communit...

Page 239: ...he community Enabled or Disabled Adding a Community Add an SNMP community to include the DXi4000 in a group of devices that are monitored by a common management station Note If no communities are defi...

Page 240: ...that is in a reserved IP address range To see a list of reserved IP address ranges click the quick tip icon located near the IP address field 4 In the Access Type drop down box select the access type...

Page 241: ...address or access type for the community You can also enable or disable the community To edit a community 1 Click Edit The Edit SNMP Community page displays see Figure 118 Figure 119 Edit SNMP Commun...

Page 242: ...own box select the access type for the community Get Allows SNMP get operations Get Set Allows both SNMP get and put operations 5 Select the Community status check box to enable the community Or clear...

Page 243: ...unities to delete at once Test The SNMP Test page allows you to send a test SNMP trap to verify that SNMP is correctly configured on the DXi4000 To access the SNMP Test page on the SNMP page click the...

Page 244: ...ss the Contacts page click the Configuration menu and then click the Contacts tab The Contacts page contains the following tabs Company Primary and Secondary Company The Company page allows you to ent...

Page 245: ...hysical location of the DXi4000 for example data center Support Contract Enter the support contract number for the DXi4000 2 Click Apply Primary and Secondary The Primary and Secondary pages allow you...

Page 246: ...nter the contact e mail address Phone Enter the contact phone number Fax Enter the contact fax number Pager Enter the contact pager number Street Enter the contact street address City Enter the contac...

Page 247: ...ostic files analyzing disk and network performance and managing space reclamation You can also install license keys upgrade the system software and reboot or shut down the DXi4000 To access the Utilit...

Page 248: ...download the diagnostic files before contacting Quantum customer support To access the Diagnostics page click the Utilities menu and then click the Diagnostics tab The Diagnostics page contains the f...

Page 249: ...h the Web browser to enable the Download Current button 3 To download the generated diagnostics file click Download Current A dialog box displays asking if you want to open or save the file 4 Click Sa...

Page 250: ...urrent button 3 To download the generated diagnostics file click Download Current A dialog box displays asking if you want to open or save the file 4 Click Save or OK to download the file DSET The DSE...

Page 251: ...report click Download Report A dialog box displays asking if you want to open or save the file 3 Click Save or OK to download the file The DSET report is saved as a compressed zip file to the specifi...

Page 252: ...ey are already running When you start the healthchecks only the healthchecks that are currently enabled are run see Status on page 229 To access the General page on the Healthchecks page click the Gen...

Page 253: ...can also enable or disable a healthcheck The following healthchecks are available De Duplication Checks the overall health of the blockpool This healthcheck verifies that the metadata in the namespace...

Page 254: ...The time the healthcheck started Finished The time the healthcheck ended Status The status of the healthcheck Success or Failed To enable or disable a healthcheck 1 Select the healthcheck and click E...

Page 255: ...healthchecks You can schedule healthchecks to run daily weekly or not at all When you schedule healthchecks only the healthchecks that are currently enabled are run see Status on page 229 To access t...

Page 256: ...ontains the following tabs Network Disk Network The Network Analyzer page allows you to analyze network performance by measuring network throughput between the DXi4000 and another system such as anoth...

Page 257: ...see Settings on page 233 2 Click Start The throughput result is displayed under Result From Last Run in MB s Note It takes approximately 5 seconds to refresh the results Settings The Settings page all...

Page 258: ...able NetServer Or select Disable NetServer to disable NetServer 2 Click Apply Note You should disable NetServer on the target system when you are done analyzing network performance Disk The Disk Analy...

Page 259: ...llows you to manage space reclamation activity on the DXi4000 You can start space reclamation and monitor its progress You can also schedule space reclamation to occur on a regular basis During space...

Page 260: ...or the progress of space reclamation activity Caution Space reclamation may affect system performance Avoid running space reclamation during known backup periods To access the General page on the Spac...

Page 261: ...terrupted Space reclamation was interrupted and must be restarted Reclamation Interrupted by User Space reclamation was interrupted by a user and must be restarted Reclamation Interrupted Error Encoun...

Page 262: ...e space reclamation 1 Select a schedule option Note By default space reclamation is run daily at 1 00p m Tuesday Thursday Space reclamation occurs on Tuesdays and Thursdays Monday Wednesday Friday Spa...

Page 263: ...dd license keys to increase the available storage capacity of the system up to a total of 12 TB 11 61 TB usable for data storage For more information see Adding a License Key on page 241 To access the...

Page 264: ...cense key is pre installed on all DXi4000 models Data Deduplication Enables data deduplication and compression License key is pre installed on all DXi4000 models Replication Enables replication to oth...

Page 265: ...icense After you purchase the license you will receive a License Certificate containing an authorization code To upgrade the storage capacity of a DXi4601 locate the License Certificate and then perfo...

Page 266: ...hen click the License Keys tab The License Keys page displays see Figure 135 7 Enter the license key in the New Key box 8 Click Add The license key is added to the system 9 Reboot the DXi to complete...

Page 267: ...ftware contact Quantum Customer Support see Getting More Information or Help on page xxii Caution To upgrade to DXi 2 0 x Software the DXi must be running 1 4 or later Upgrading from 1 3 x or earlier...

Page 268: ...ferent in software version 1 4 x but the upgrade procedure is the same Figure 138 Software Upgrade Page To upload a new system software image 1 See the DXi Series Software Upgrade Guide 6 67321 for in...

Page 269: ...e the system and locate the new software image The software image file must end with the fw extension 4 Click Upload A Warning message displays 5 Click Start to begin the upload process Do not close t...

Page 270: ...formation message displays stating that the system will restart The system automatically reboots two or more times during the software update process After the system ejects the DVD wait at least 15 m...

Page 271: ...tdown Page To reboot or shutdown the DXi4000 1 Under System Action select an option Reboot Reboots the DXi4000 Rebooting the system closes the Web browser connection You must log on again after the sy...

Page 272: ...Chapter 10 DXi4000 Utilities Reboot Shutdown 248 Quantum DXi4000 User s Guide...

Page 273: ...s follows Physical Characteristics Environmental Specifications Note For hard drive specifications see the appropriate hard drive product manual Physical Characteristics The following tables provide d...

Page 274: ...ity DXi4510 2 2 TB usable for data storage DXi4520 4 4 TB usable for data storage DXi4601 Expandable storage capacity up to 12 TB Base System Capacity 4 TB total 3 87 TB usable for data storage With F...

Page 275: ...15 or 2 C13 type 3 prong power outlets IEC320 C13 DXi4000 Interfaces Interfaces NAS backup target 128 shares maximum NFS or CIFS OST backup target 100 storage servers maximum Note Samba version 3 5 2...

Page 276: ...0 to a UPS uninterruptable power supply Environmental Specifications Table 10 provides various DXi4000 environmental specifications DXi4510 Inrush 2 2A 100V 0 92A 240V 220W Typical 2 0A 100V 0 83A 240...

Page 277: ...pping and storage 5 to 95 non condensing Vibration and Shock Operational Shock Peak Acceleration 31G Duration 2 6 milliseconds Wave Shape Sine Operational Vibration Mode Random Vibration Frequency Ran...

Page 278: ...000 3 2 Harmonic current emissions test EN 61000 3 3 Voltage fluctuations and flicker in low voltage supply systems test EN 55024 1998 Information technology equipment Immunity characteristics Limits...

Page 279: ...or information about troubleshooting the DXi4000 see the following sections DXi4000 Status and Problem Reporting General Troubleshooting Actions Common Problems and Solutions DXi4000 Status and Proble...

Page 280: ...DXi4000 generates service tickets according to the following scenarios If the component associated with the problem does not have an open service ticket the DXi4000 opens a service ticket for the comp...

Page 281: ...page see Hardware on page 113 Downloading a System Diagnostics File The System Diag File page allows you to generate and download a system diagnostics file This file contains the diagnostic logs for...

Page 282: ...does not power on Make sure the power cords are connected to a grounded electrical outlet and the power switches located on the back of the power supplies are on If the problem persists contact your Q...

Page 283: ...s not operating Contact your Quantum Customer Support representative to arrange for service see Getting More Information or Help on page xxii A hard drive is not responding Determine which drive has f...

Page 284: ...light on the switch or hub is not lit when a cable is connected to DXi4000 system Check to make sure the Ethernet cable is not a cross over cable Use only straight CAT 6 Ethernet cables Port on the h...

Page 285: ...the associated Ethernet port A Service ticket will be issued The possibility of errors exist data corruption will not occur Reconnect the cable as soon as possible It is not necessary to power the sy...

Page 286: ...mal When a replication is paused a failure event is generated on the Replication Events page They system will continue the replication when you click Resume Replication was disabled while a replicatio...

Page 287: ...ons Quantum DXi4000 User s Guide 263 3 If a component reports a temperature problem verify that the associated fan is operating correctly If necessary contact Quantum customer support to replace the f...

Page 288: ...Appendix B Troubleshooting Common Problems and Solutions 264 Quantum DXi4000 User s Guide...

Page 289: ...ich is large enough to hold one character C Compress A process of removing fine grained redundancy from data prior to storing or transmitting it The granularity may vary but generally compression deal...

Page 290: ...tem L LSU Logical Storage Unit A logical storage entity defined under the Symantec OpenStorage API N NAS Network Attached Storage is file level computer data storage connected to a computer network pr...

Page 291: ...Short for Simple Network Management Protocol a set of protocols for managing complex networks Sync ID When you configure a share for Directory File Based Replication you specify a Sync ID for the sha...

Page 292: ...Glossary 268 Quantum DXi4000 User s Guide...

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