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Quadro6L/4L Manual I: Installation Guide 

 

 

 

Quadro6L/4L; (SW Version 5.2.x) 

Copyright and Trademarks     

Copyright 

©

 2003-2012 Epygi Technologies, Ltd. All Rights Reserved. Quadro is a registered trademark of Epygi Tech-

nologies, Ltd.  Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation. All other 
trademarks and brand names are the property of their respective proprietors. 

Limited Warranty 

Epygi Technologies, Ltd. (‘Epygi’) warrants to the original end-user purchaser every Quadro to be free from physical de-
fects in material and workmanship under normal use for a period of one (1) year from the date of purchase (proof of pur-
chase required) or two (2) years from the date of purchase (proof of purchase required) for products purchased in the 
European Union (EU). If Epygi receives notice of such defects, Epygi will, at its discretion, either repair or replace prod-
ucts that prove to be defective.  

This warranty shall not apply to defects caused by (i) failure to follow Epygi’s installation, operation or maintenance in-
structions; (ii) external power sources such as a power line, telephone line, or connected equipment; (iii) products that 
have been serviced or modified by a party other than Epygi or an authorized Epygi service center; (iv) products that have 
had their original manufacturer’s serial numbers altered, defaced, or deleted; (v) damage due to lightning, fire, flood, or 
other acts of God. 

In no event shall Epygi’s liability exceed the price paid for the product from direct, indirect, special, incidental, or conse-
quential damages resulting from the use of the product, its accompanying software, or its documentation.  Epygi offers no 
refunds for its products. Epygi makes no warranty or representation, expressed, implied, or statutory, with respect to its 
products or the contents or use of this documentation and all accompanying software, and specifically disclaims its qual-
ity, performance, merchantability, or fitness for any particular purpose. 

Return Policy   

If the product proves to be defective during this warranty period, call Epygi Customer Support at (972) 692-1166 to obtain 
a Return Material Authorization (RMA) Number. Registered users also may access Epygi’s Technical Support 
(www.epygi.com; ‘Support’) to send their RMA request. For Brazil representatives, call (21) 2518-3161 or contact via Web 
(www.saga.com.br). Please have your proof of purchase on hand when contacting us.  When returning a product, mark 
the Return Authorization Number clearly on the outside of the package and include your original proof of purchase. Return 
requests cannot be processed without proof of purchase. Customers are responsible for shipping and handling charges 
when shipping to Epygi. 

Epygi or its service center will use commercially reasonable efforts to ship a replacement product within ten (10) working 
days after receipt of the returned product. Actual delivery times may vary depending on customer location. 

Epygi reserves the right to revise or update its products, pricing, software, or documentation without obligation to notify 
any individual or entity. Please direct all inquiries to: 

Epygi Technologies, Ltd., Two Legacy Town Center, 6900 North Dallas Parkway, Suite 850, Plano, Texas 75024 

Representative in Brazil - Saga Sistemas e Computadores SA, Av. Rio Branco, 18 - 8 andar, Rio de Janeiro 20090-001 

Notice to Users 

This Installation Guide, in whole or in part, may not be reproduced, translated, or reduced to any machine-readable form 
without prior written approval. 

Epygi provides no warranty with regard to this Installation Guide or other information contained herein and hereby ex-
pressly disclaims any implied warranties of merchantability or fitness for any particular purpose in regard to this manual or 
other such information. In no event shall Epygi be liable for any incidental, consequential, or special damages, whether 
based on tort, contract, or otherwise, arising out of or in connection with this manual or other information contained herein 
or the use thereof. 

FCC Statement (Part 15) Class A 

 

The Epygi Quadro6L/4L has been tested and found to comply with the limits for a class A digital device, pursuant to 
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in 
a commercial installation. This equipment generates, uses, and can radiate radio frequency energy and, if not in-
stalled and used in accordance with the instructions, may cause harmful interference to radio communications. How-
ever, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause 
harmful interference to radio or television reception, which is found by turning the equipment off and on, the user is 
encouraged to try to correct the interference by one or more of the aforementioned measures.  

You are cautioned that any change or modification to the equipment not expressly approved by the manufacturer could 
void the user’s authority to operate this device. 

Administrative Council for Terminal Attachments (ACTA) Customer Information 

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the back of this 
equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ###TXXXX, 
made out to HX7OT00BHX70100. If requested, this number must be provided to the telephone company. 

Any plug or jack that is used to connect this equipment to the premises wiring and telephone network must comply with 
the applicable FCC Part 68 rules and requirements adopted by the ATCA.  

The Ringer Equivalence Number is an indicator of the maximum number of devices allowed for connection to a telephone 
interface. The termination on an interface may consist of any combination of devices subject only to the requirements that 
the sum of the RENs of all the devices does not exceed five.  Excessive RENs on a telephone line may result in the de-
vices not ringing in response to an incoming line. The REN for this product is part of the product identifier that has the 
format US:AAAEQ###TXXX, made out to HX7OT00BHX70100. The digits represented by ### are the REN without a de-
cimal point (in this case 00B is a REN of 0.0B.)  

If the Quadro causes harm to the telephone network, the telephone company will notify you in advance that a temporary 
discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the cus-
tomer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is nec-
essary. 

Summary of Contents for Quadro4L

Page 1: ......

Page 2: ...Plano Texas 75024 Representative in Brazil Saga Sistemas e Computadores SA Av Rio Branco 18 8 andar Rio de Janeiro 20090 001 Notice to Users This Installation Guide in whole or in part may not be rep...

Page 3: ...o to rain or moisture To avoid electrical shock do not open the Quadro Refer servicing to qualified personnel only Never install wiring during a lightning storm Never install telephone jacks in wet lo...

Page 4: ...cess Code Settings 23 Finishing the System Configuration Wizard 24 Step 2 3 Internet Configuration Wizard 26 Uplink Configuration 27 WAN IP Configuration 28 PPP PPTP Configuration 29 WAN Interface Con...

Page 5: ...the menus available for administrators only Fur thermore it includes all the system s default values at a glance Manual III see Extension User s Guide This guide describes in detail the menus availabl...

Page 6: ...tension User s Guides Step 1 Installing the Quadro explains the connection of cables and devices to the Qua dro XXStep 2 Configuring the Quadro describes the configuration steps necessary to integrate...

Page 7: ...ort directly or through a hub or switch One CAT 5 Ethernet cable with an RJ45 connector to connect to the Quadro LAN port One PC with a 10 100 Mbps Ethernet card or adapter installed TCP IP network pr...

Page 8: ...mal reset is executed by pressing the Reset but ton with a paper clip for an instant Pressing the reset button and holding it down for seven seconds or more will execute a factory reset This will rest...

Page 9: ...low emergency firmware is needed blinking red green red yellow firmware update 3 For Quadro 6L Green LED for FXO Line 1 6 on or blinking line in use off line not in use 4 For Qudaro4L Green LED for FX...

Page 10: ...gency firmware The yellow red green Info Fault LED will stop blinking alternately red yellow and start blink ing red green red yellow This shows that Quadro has accepted the emergency firmware and is...

Page 11: ...ress statically or dynamically A Static IP address is a fixed manually assigned IP address that remains valid until changed If you plan to use the Quadro as your Internet access router contact your In...

Page 12: ...ro4L Fig l 5 Configuration Quadro4L behind a router with IP phones on WAN In this and the following configuration Fig I 4 Fig I 5 Fig I 6 and Fig I 7 the IP router typically acts as a DHCP server for...

Page 13: ...ion A Quadro6L with an Ethernet WAN port behind a router which is connected to a cable or xDSL modem IP phones are placed on the LAN side of the Quadro6L Fig l 6 Configuration Quadro6L behind a router...

Page 14: ...o4L behind a router with IP phones on LAN A Quadro6L used as an Internet Access Router connected directly to the Internet Fig l 8 Configuration Quadro6L used as Internet Access Router A Quadro4L used...

Page 15: ...net Access Router Please Note The Admin PC is connected to the Quadro s LAN port through a switch hub to access the Web Management of the Quadro Fig I 6 Fig I 7 Fig I 8 and Fig I 9 It is recommended t...

Page 16: ...ig l 10 Installation Quadro6L behind a router with IP phones on WAN Quadro4L behind a router with IP phones connected to WAN Fig l 11 Installation Quadro4L behind a router with IP phones on WAN Quadro...

Page 17: ...ro Quadro4L behind a router with IP phones connected to LAN Fig l 13 Installation Quadro4L behind a router with IP phones on LAN Quadro6L used as Internet access router Fig l 14 Installation Quadro6L...

Page 18: ...connected between the Quadro and your PC use a crossover cable from the LAN interface of the Quadro to the hub switch Connect at least one SIP phone to the Quadro You will need an intermediate hub sw...

Page 19: ...without any visual indication The LAN and WAN LEDs verify that the Ethernet connection is established between the end points If these LEDs are not illuminated there is a connection problem between the...

Page 20: ...http 172 30 0 1 Quadro s default LAN IP address if the PC is con nected to the Quadro s LAN port The Login page of the Quadro will be displayed see Fig l 16 Fig l 16 Login page Enter admin as the Use...

Page 21: ...e first page of System Configuration Wizard shows all items to be configured Click the Next button to start Enter into the Host Name field the unique name top right corner un der Epygi logo for the Qu...

Page 22: ...ort of your Quadro Please Note Make sure there is only one DHCP server on the LAN otherwise unpredict able network behavior can occur Fig l 19 DHCP Settings for the LAN Interface page Click on Next to...

Page 23: ...ixes see Step 4 Making Receiving Calls Calling the emergency number is accomplished in the same way if FXO lines are not attached to SLAs But in this case you should use your extension buttons Line1 L...

Page 24: ...lick on Finish to complete the System Configuration Wizard The Quadro will then stop in ternal functions and apply the changes made in the Wizard Fig l 23 Wizard Execution Progress page After this is...

Page 25: ...ur LAN and you have changed your LAN set tings make sure that the IP address of the PC connected to Quadro is still within the speci fied IP address range otherwise your PC may not establish a connect...

Page 26: ...h is available upstream and downstream WAN IP Configuration is DHCP supported If yes no more information is needed If DHCP is not supported the following data is needed the WAN IP ad dress the subnet...

Page 27: ...service in the United States typical values are 300 for Upstream and 1500 for Downstream The Min Data Rate text field is used to specify the amount of bandwidth reserved for data applications The val...

Page 28: ...utomatically by the ISP This is common with cable modem and DSL service Assign Manually requires the administrator to enter the external IP Address the corresponding Subnet Mask and the IP address of...

Page 29: ...ected LAN has to connect to Quadro first Always connected Quadro stays in the always connected mode This will allow Quadro always remain online in the network The IP Address Assignment field is used t...

Page 30: ...elected Fig l 29 WAN Interface Configuration page Use the MTU drop down list to select the maximum packet size on the Ethernet in bytes Click Next to display the DNS Settings page DNS Settings For DNS...

Page 31: ...g l 31 Internet Configuration Wizard Summary page Click the Finish button to complete the Internet Configuration Wizard The Quadro will then stop internal functions and apply the changes made in the W...

Page 32: ...g l 32 The Auto Configuration option is available for tested and supported SIP phones The list of tested SIP phones is given below The Auto Configuration option described in detail below requires spec...

Page 33: ...er for simultaneous calls supported by the SIP IP phone which is the sum of the number of active and held calls For example if this field is set to 1 only one active call is possible to have on the ph...

Page 34: ...etermine if the SIP session is still active Reset the SIP Phone After restart the appropriate configuration will be automatically downloaded from the Quadro to the SIP Phone Some SIP phones require on...

Page 35: ...6731i also supports FVC Aastra 6739i also supports FVC Tested SIP Phones Below is the list of SIP phones that are tested and can be configured to work with Quadro6L 4L using the automatically configu...

Page 36: ...trix IP9600 MWD5 snom m9 AudioCodes 310HD Swissvoice IP 10S AudioCodes 320HD Thomson ST2030S Panasonic KX UT136 Berkshire ATL 5000 Panasonic KX UT123 Panasonic KX TGP550T04 To use Plug and Play PnP op...

Page 37: ...480iCT snom 820 Aastra 57iCT snom 821 Aastra 9480iCT snom 870 Aastra 6731i The Key System Emulation feature allows to Have a direct connection to the available PSTN lines and SIP networks behind the...

Page 38: ...le for the calls on the config ured SLA line The corresponding programmable key will be blinking during incoming calls on that SLA line To make an outgoing call the caller will simply need to push tha...

Page 39: ...able for calls through Auto Attendant or Call Routing Table SIP used to assign the SLA line to the certain SIP account This selection has two sub selections o Custom Settings used to define a SIP serv...

Page 40: ...gh the defined SIP server the user should simply push the programmable key assigned to the corresponding SLA line and dial the SIP num ber of the called user Please Note Quadro can also be configured...

Page 41: ...be set up on the Qu adro The Quadro s basic configuration should be done in the same way as described in the Step 2 The Receptionist related setup with detailed instructions on how to configure the Qu...

Page 42: ...age gives you the username and password to login to the Epygi SIP Server To register you need to know the serial number of your Quadro which is located on a label on the bottom of Quadro You will also...

Page 43: ...corresponding SLA line Using the Default SIP Addresses Making Internet IP calls is simple with the Quadro By default every standard analog tele phone connected to one of Quadro s phone lines function...

Page 44: ...er to Appendix Registering on Epygi s SIP Server which describes how to change the default SIP addresses on the Epygi SIP server and in the Quadro devices With the directory ser vice you can create a...

Page 45: ...Phone Access Password Fig l 39 Change Password page The GUI Access Password offers the following components The Old Password field requires the current password of the Administrator An error message p...

Page 46: ...bols are inserted Note If Administrator is changing the Local Administrator or Extension passwords or Local Administrator is changing the Extension password then the Old Password field is not displayi...

Page 47: ...d are not appro priate for SIP NAT traversal Please Note If you have more than one router in series between the Quadro and the In ternet the same port forwarding setup must be configured on each route...

Page 48: ...Settings SIP Parameters Select Use Manual NAT Traversal and enter the WAN IP address of the router into the Mapped Host text field For Mapped Port enter the router s corresponding port num ber in this...

Page 49: ...to the values specified on the router in this case to 6000 Min and 6099 Max respectively Click the Save button to save the contents The Quadro will activate the settings and register the extensions on...

Page 50: ...d The displayed page now welcomes you and allows you to Subscribe a New Extension Fig l 44 SIP Services Welcome page Selecting Subscribe a New Extension leads you to a page where you can enter the use...

Page 51: ...nsion number for entry into the Quadro later Save will store the entered information and conclude the basic SIP registration The follow ing page then will be displayed Fig l 46 SIP Services Your Exten...

Page 52: ...e Quadro and go to Extensions Management Fig l 47 Extensions Management page Select the first extension to change by clicking the appropriate checkbox and press Edit functional button The Extensions M...

Page 53: ...SIP server you may enter sip epygi com Most SIP server providers including Epygi use port 5060 as the Registration SIP Port You may leave the default entry as is Select Registration on SIP Server if...

Page 54: ...o Epygi s SIP Server you will find the value reg for this number in the col umn Stat Reg This will indicate that the Quadro has successfully registered the new num ber If this does not happen after a...

Page 55: ...y look as follows Basic Tests Checking for physical link WAN link ok Checking IP configuration dynamically via DHCP Client DHCP Client is running Checking internet connectivity ICMP ping Gateway reach...

Page 56: ...d connection type and the IP address of this router s WAN port are displayed Fig l 52 SIP Registration Status page Quadro cannot work behind your router if Detected Connection Type is one of the follo...

Page 57: ...uadro6L 4L SW Version 5 2 x 57 C Co op py yr ri ig gh ht t 2 20 00 03 3 2 20 01 12 2 E Ep py yg gi i T Te ec ch hn no ol lo og gi ie es s L Lt td d A Al ll l r ri ig gh ht ts s r re es se er rv ve ed...

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