QOMO Hite Vision Interactive Whiteboard User Manual
© Copyright 2012 QOMO HiteVision, LLC. All Rights Reserved
23
Trouble Shooting
Solutions to Problems
Problems
Issue
Presumable Causes
Solutions
Interactive
whiteboard is
not working
No service program
icon on the right
bottom of the
computer
Service program has not
started up.
Go to Programs menu,
click on the Flow!Works
folder, then click on the
Flow!Works server
program.
Service program is not
installed.
Install the service
program from the Qomo
website or installation
disk.
Drive icon is red
The whiteboard is not
connected to the
computer.
Connect the whiteboard
and computer with the
USB cable. If it is
already plugged in,
disconnect and plug it
back in.
The self-checking feature
of the whiteboard is not
successful and cannot be
connected.
Check to see if there are
any other objects
pressing on the surface
of the whiteboard.
Remove them, if any.
Driver malfunction
Uninstall the driver and
reinstall it.
Drive icon is green
Inaccurate calibration.
Refer to instructions
above and recalibrate.
